Customizing Cisco SPA and Wireless IP Phones
Enabling Call Features
Cisco SPA 500 Series and WIP310 IP Phone Administration Guide
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Enabling Automatic Call Distribution (ACD)
Typically used for call centers, Automatic Call Distribution (ACD) handles incoming
calls and manages them based on a database of instructions. You can enable this
with the SIP B parameter (
“Configuring SIP” section on page 83
).
Defaults to no (disabled).
STEP 1
Log in to the web administration interface.
STEP 2
Click Admin Login and advanced.
STEP 3
Click the Phone tab.
STEP 4
Under Supplementary Services, in the ACD Login Serv field, choose yes.
STEP 5
In the ACD Ext field, choose the extension used for handling ACD calls. Select 1-6,
depending on your phone model. Defaults to 1.
STEP 6
Click Submit All Changes.
Enabling Call Back
Call back is a feature that forces the phone to repeatedly try a number that has
been dialed and received a busy response. The busy number is tried until the call
goes through and the phone rings on the user’s end.
To enable call back:
STEP 1
Log in to the web administration interface.
STEP 2
Click Admin Login and advanced.
STEP 3
Click the Phone tab.
STEP 4
In the Phone tab, under Supplementary Services, in the Call Back Serv field,
choose yes.
STEP 5
Click Submit All Changes.
