Customizing Cisco SPA and Wireless IP Phones
Configuring Phone Features
Cisco SPA 500 Series and WIP310 IP Phone Administration Guide
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3
where
softkeyname
is the name of the key and
position
is where the key is
displayed on the phone screen. Positions are numbered, with position one
displayed on the lower left of the screen, followed by positions two through four.
Additional positions are accessed by pressing the right arrow key on the phone. If
no position is given for a softkey, the key will “float” and appears in the first
available empty position on the screen.
NOTE
On the Cisco SPA 525G, in the Off Hook State, the More softkey is fixed in position
4 and cannot be changed.
The table below lists each softkey and the phone state under which the softkey
displays. You can have a maximum of 16 softkeys for each call state field.
Keyword
Key Label
Definition
Available Phone
States
acd_login
Login
Logs user in to Automatic Call
Distribution (ACD).
Idle
acd_logout
Logout
Logs user out of ACD.
Idle
alpha
Alpha
Enter alphabetic characters in a
data entry field.
Off-Hook, Dialing
Input
answer
Answer
Answers an incoming call.
Ringing
avail
Avail
Denotes that a user who is logged
in to an ACD server has set his
status as available.
Idle
barge
Barge
Allows another user to interrupt a
shared call.
Shared-Active,
Shared-Held
bxfer
BlindXfer/
bxfer
Performs a blind call transfer
(transfers a call without speaking
to the party to whom the call is
transferred). Requires that Blind
Xfer Serv is enabled.
Connected,
Connected
cancel
Cancel
Cancels a call (for example, when
conferencing a call and the
second party is not answering).
Dialing Input
