Customizing Cisco SPA and Wireless IP Phones
Configuring Phone Features
Cisco SPA 500 Series and WIP310 IP Phone Administration Guide
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3
Programmable Softkeys
The Cisco SPA 500 Series IP Phones provide six programmable softkeys (fields
PSK 1 through PSK 6). These keys can be defined by either a speed dial script or
an XML service script.
redial
Redial
Displays the redial list.
Idle, Connected,
Start-Conf, Start-
Xfer, Off-Hook (no
input), Hold
resume
Resume
Resumes a call that is on hold.
Idle, Hold, Shared-
Held
right
Right
Moves the cursor to the right.
Dialing (input)
starcode
Input Star
Code/
*code
Displays a list of star codes that
can be selected.
Off-Hook, Dialing
(input)
toggle
Toggle
Switches between two calls that
are active or on hold. (Cisco SPA
502)
Connected
unavail
Unavail
Denotes that a user who is logged
in to an ACD server has set his
status as unavailable.
Idle
unpark
Unpark
Resumes a parked call.
Idle, Off-Hook (no
input)
xfer
Transfer/
xfer
Performs a call transfer. Requires
that Attn Xfer Serv is enabled and
there is at least one connected call
and one idle call.
Connected, Start-
Xfer
xferLx
Xfer Line/
xferLx
Transfers an active line on the
phone to a called number.
Requires that Attn Xfer Serv is
enabled and there are two or more
calls that are active or on hold.
Connected
Keyword
Key Label
Definition
Available Phone
States
