Canon ImageRunner iR8500 Series, Service Manual, Page: 822 / 1122

Chapter 16
16-26
0000 No clock pulse arrive for 2 sec or more after
the main motor drive signal (MMFG) has been
generated.
- Check if the connecter (J611, J612) of the main motor
is mounted properly.
- Check if the connector (J1720) of the relay PCB is
mounted properly.
- Replace the main motor.
- Replace the relay PCB.
- Replace the DC controller PCB.
E012 The rotation of the drum motor is faulty.
0000 No clock pulse arrives for 2 sec or more after
the drum motor drive signal (DMFG) has been
generated.
- Check if the connector (J1720) of the relay PCB is
mounted properly.
- Check if the connector (J512) of the DC controller
PCB is mounted properly.
- Check if the connecter (J601, J602) of the drum motor
is mounted properly.
- Replace the drum motor.
- Replace the DC controller PCB.
E013 The lock of the waste toner feed screw is detected.
0000 The waste toner feed screw fails to rotate
normally, and the switch MSW2 is pressed
multiple times within a specific period of time.
- Re-mount the waste toner pipe.
- Replace the waste toner pipe.
- Replace the waste toner clog detecting switch.
- Replace the DC controller PCB.
Caution You will have to clear the error in service mode
(COPIER>FUNCTION>CLEAR>ERR).
0010 The power is tuned off and then on without
clearing the error.
- Clear the error in service mode
(COPIER>FUNCTION>CLEAR>ERR).
E014 The rotation of the fixing motor is faulty.
0000 The motor clock signal is not detected for 2 sec
or more after the fixing motor drive signal has
been generated.
- Check if the connecter (J651, J652) of the fixing motor
is mounted properly.
- Replace the fixing motor.
- Replace the relay PCB.
- Replace the DC controller PCB.
E015 The rotation of the pickup motor is faulty.
0000 The motor lock signal is not detected for 2 sec
or more after the pickup motor drive signal has
been generated.
- Check if the connecter (J621, J622) of the pickup
motor is mounted properly.
- Replace the pickup motor.
- Replace the relay PCB.
- Replace the DC controller PCB.
E019 The waste toner case is full, or the waste toner case full sensor is faulty.
0000 More than a specific number of pages are
printed without disposing of the waste toner
after the waste toner case has been found to be
full.
- Dispose the waste toner in the case.
- Check the operation of the base plate of waste toner
case.
- Check if the connector (J514) of the DC controller
PCB is mounted properly.
- Replace the waste toner full sensor.
- Replace the DC controller PCB.
E020 The difficulty providing toner inside the hopper developing assemblies is detected.
0000 Although the developing assembly is supplied
with toner, the absence of toner inside it is
detected for 3 sec or more.
- Replace the magnet roller drive clutch.
- Replace the toner feed motor (M18).
- Replace the toner sensor.
Caution You will have to clear the error in service mode
(COPIER>FUNCTION>CLEAR>ERR).
0010 The power is turned off and then on without
clearing the error.
- Clear the error in service mode
(COPIER>FUNCTION>CLEAR>ERR).
E025 The toner feed motor inside the hopper is faulty.
0000 The DC controller PCB detects an overcurrent
flowing to the toner feed motor (M6) inside the
cartridge for 10 sec or more twice. (In response
to the first detection, it indicates the message
"Shake the Toner Case, and Set.")
- Check if the connector (J512) of the DC controller
PCB is mounted properly.
- Replace the toner feed motor (M6).
E032 The counter of the copy data controller or the NE controller is faulty.
0000 The copy data controller or the NE controller
are disconnected after they have once been
connected.
- Check if the connecter of the main controller PCB is
mounted properly.
- Replace the main controller PCB.
- Replace the copy data controller or the NE controller.
E043 The rotation of the side paper deck main motor is faulty.
0000 The PLL lock signal (DMPLK) does not arrive
for 2 sec or more after the side paper deck main
motor drive signal has been generated.
- Check if the connecter (J101, J106) of the side deck
driver PCB is mounted properly.
- Replace the side deck main motor.
- Replace the side deck driver PCB.
- Replace the DC controller PCB.
E051 There is an error in the detection of the horizontal registration home position.
Code Cause Remedy