Canon ImageRunner iR8500 Series, Service Manual, Page: 743 / 1122

Chapter 15
15-15
**Things to be PROHIBITED**
Never install the PCBs listed below that have been taken out from other machines. In such a case, the error cannot be cleared. In some cases, the
serial number or the soft counter will be rewritten.
- Counter memory PCB
- Serial number PCB
- Main controller PCB
15.2.7.6 E355 Error Code
0003-1213
iR8500 / iR7200 / iR105 / iR85
[ Manual-related ]
Description
E355 is displayed when a mismatch occurs in the serial number data.
* It occurs when installing the counter memory PCB, the serial number PCB and the main controller PCB that have been taken out from other
machines.
* Under the condition that the original serial number PCB are installed, when replacing the counter memory PCB with a new one and executing
'E355CLR', the error will be cleared and the soft counter data will also be cleared.
Field Remedy
1. If E355 is displayed as a result of installing the PCBs listed below that have been taken out from other machines, put the original PCBs back to
the machine and troubleshoot the problem before E355 indication.
2. If E355 is an error code that was first displayed, replace the counter memory PCB with a new one. For procurement of the PCB, contact a division
concerned. After replacement, execute 'E355CLR'.
**Things to be PROHIBITED**
Never install the PCBs listed below that have been taken out from other machines. In such a case, the error cannot be cleared. In some cases, the
serial number or the soft counter will be rewritten.
- Counter memory PCB
- Serial number PCB
- Main controller PCB
15.2.7.7 E402 DADF-J1: ADF belt motor does not rotate Error Code
0003-1224
iR8500 / iR7200 / iR105 / iR85
[ Inspected by Canon Inc. ]
Description
The main causes of E402 are:
1. The belt motor (M2) in the ADF is faulty.
2. The belt motor clock sensor (PI1) is faulty.
3. The ADF controller PCB is faulty.
It is displayed when the belt motor drive signal is generated, no clock signal is generated for 100 msec.
Cause
As a result of inspection, the ADF belt motor M2 was found to be faulty.
Field Remedy
Check whether the belt motor (M2) is properly rotating in the following procedure:
On the ADF controller PCB, set bit1 and bit5 of the DIP switch (SW1) to 'ON' position and press the push switch (SW2).
If the rotation of the motor is abnormal, E402 will be displayed. In such a case, replace the belt motor ass'y with a new one (FG6-7736).
15.2.7.8 E532 Finisher-K1/K2/K3/K4N Error Code
0002-6700
iR8500 / iR7200 / iR105 / iR85
Inspected by Canon Inc.
Symptom
E532 Finisher-K1/K2/K3/K4N Error Code
Cause
As a result of inspection, the following were found:
The Stapler Slider Block (FB5-9042) was broken: 5 cases
The Stop Link 1 (FB5-8989) was broken: 2 cases
Field Remedy
Inspect the stable slider block and the stop link 1, and replace them if they are broken.
For the location of the parts, refer to the attached file.
15.2.8 Specifications-related FAQ
15.2.8.1 FAQ on Main Unit Specifications
15.2.8.1.1 Scan counters inoperative: even by entering the scan counter numbers in service mode [COPIER>Option>USER>COUNTER 2
through 6]
0002-2479
iR8500 / iR7200 / iR105 / iR85
Verified by Canon Inc.
Symptom
Scan counters inoperative: even by entering the scan counter numbers in service mode [COPIER>Option>USER>COUNTER 2 through 6]
Cause
Typos in <Soft counter Specifications> in the service manual. The soft counters 501 through 504 marked with a circle are assigned for the color
scan counter. So, they are inoperative for B/W iR products.