CAE Healthcare Fidelis Lucina, User Manual

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Care and Maintenance
240
CAE Healthcare shall not be liable under this Assurance plan for incidental or consequential damages,
or in the event of any unauthorized repairs or modifications have been made or attempted, or when
the product, or any part thereof, has been damaged by accident, misuse or abuse. This plan does not
cover normal wear or tear, staining, discoloration or other cosmetic irregularities that do not impede or
degrade product performance. Any damage or malfunction as a result of the installation of software or
hardware, not authorized by CAE Healthcare, will be repaired under the Time and Materials service plan
(see
Time and Materials section).
CAE Healthcare’s Assurance plans do not cover products that have been received improperly packaged,
altered or physically damaged. Products will be inspected upon receipt.
Some states in the USA do not allow the exclusion or limitations of incidental or consequential
damages, so the limitations above may not apply to you. The Assurance plan gives you specific legal
rights and you may also have other rights, which vary from state to state.
Return Materials Authorization (RMA)
No product may be returned directly to CAE Healthcare without first contacting CAE Healthcare for an
RMA number. If it is determined that the product may be defective, the customer will be given an RMA
number and instructions for returning the product. An unauthorized return (e.g., one for which an RMA
number has not been issued) will be returned at the customer’s expense. Authorized shipments are to
be shipped prepaid to the address on the RMA. The original box and packaging materials should be
kept for storing or shipping your product. To request an RMA, please contact Customer Service.
Training for Life
TM
With CAE Healthcare’s new Training for Life, you now have access to free and unlimited beginner to
advanced simulator training courses for everyone on your staff with the purchase of a CAE Assurance
plan. This benefit extends to everyone in your institution for the life of your simulator. Training for Life
offers you the opportunity to refresh your skills, learn current best practices, and ensure you are getting
maximum training value from your simulator. Training for Life includes access to all courses taught by
our clinical experts and certified technicians in our Sarasota, Florida and Mainz, Germany offices.