CAE Healthcare Fidelis Lucina, User Manual

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Care and Maintenance
239
C
ARE AND
M
AINTENANCE
Maintaining the Fidelis requires careful treatment of the electronic and mechanical components. Each
time the Fidelis is assembled or disassembled, make sure all components are properly handled and
correctly removed from or placed into storage.
NOTE: Certain hardware components within the Fidelis simulator and Instructor Workstation are not
user serviceable. Consult CAE Healthcare Customer Service to address any hardware maintenance
concerns.
CAE Healthcare Assurance Programs
General Information
CAE Healthcare patient simulator products come with a one-year Assurance support and maintenance
plan. All plans begin at the date of shipment or CAE Healthcare installation. You may upgrade your first-
year plan to an enhanced plan and receive remedial and planned maintenance. To prevent equipment
downtime and delays after the plan expires, CAE Healthcare encourages customers to purchase
extended Assurance plans for all subsequent years.
Units Out of Plan
For units no longer under an Assurance plan that require repairs, the Time and Materials service plan
applies. For more information, see
Time and Materials section of this Care and Maintenance section.
To place an out-of-plan unit under a support and maintenance plan, CAE Healthcare reserves the right
to have the patient simulator inspected by a CAE Healthcare-approved technician at the customer’s
expense. If necessary, the unit would have to be repaired at the customer’s expense prior to issuance of
a plan.
The repairs required as the result of the examination will be quoted on a time and material basis.
Plan Period
Assurance plans are not ordinarily offered for periods of less than one year. However, multiple-year
plans may be arranged for up to an additional three years. Discounts are available for purchase of
multiple-year plans.
Limitations of Plan
CAE Healthcare may elect which remedy or combination of remedies to provide at its sole discretion.
CAE Healthcare shall have a reasonable time after determining that a defective material exists to repair
or replace defective material. CAE Healthcare’s replacement material will be manufactured from new
and/or serviceable parts. CAE Healthcare’s Assurance plan applies to repaired or replaced materials for
the balance of the applicable period of the original support and maintenance plan or ninety days from
the date of shipment of a repaired or replaced material, whichever is longer. CAE Healthcare warrants
its labor for 30 days or the balance at the applicable period of the original support and maintenance
plan, whichever is greater.