PROPRIETARY INFORMATION
CONFIDENTIAL MATERIAL
Assays/Reagents
Not for Customer Distribution
144
AEROSET
®
System Troubleshooting Guide
94816-107—November 2004
Immunoglobulin A
Observed Problems
Assay button text is black
Probable Cause(s)
Corrective Action(s)
Diluent not loaded and/or configured
in assay parameters.
Configure correctly and/or load diluent.
LH Result Error Code observed when result is less than the highest calibrator
Probable Cause(s)
Corrective Action(s)
Linear Range-H field not edited to
high calibrator concentration.
Edit the Linear Range-H field to the high
calibrator concentration (as stated in the
calibrator value sheet).
Poor precision or erroneous results
Probable Cause(s)
Corrective Action(s)
R2 reagent arm is out of alignment.
Adjust the R2 reagent arm. Refer to
Reagent
Arm Adjustment
in the Hardware
section of
this guide.
R2 reagent is not dispensed correctly. • Check R2 dispense components (sample or
reagent probe, syringes, wash, mixer,
tubing).
• Check the reagent cartridge for bubbles or
foam. If present, remove with an applicator
stick; use a new applicator stick for each
cartridge.
• Check reagent adapters to verify they are
seated properly.
Reagent container bar code label not read
Probable Cause(s)
Corrective Action(s)
Bar code label not positioned
correctly.
Check positioning of the R1 and R2 reagent
bottles; verify the bar code label is facing the
center of the carousel.