DS2 Docking Station
Troubleshooting
Version 9.1 (P/N: 17112798)
INDUSTRIAL SCIENTIFIC
251
14.3. DSSAC Issues
Situation Explanation/Solution
You cannot log on to the
DSSAC (Invalid User Name or
Password. Please reenter to log
in.)
Make sure that you user name and password are typed
correctly. Passwords are case-sensitive. Check to see
if the CAPS LOCK is turned on your keyboard.
You cannot log on to the
DSSAC (Invalid IP Address)
Click the Options button on the DSSAC Login dialog.
Make sure that the IP address is the correct address for
the DSS you are trying to access.
You receive a network error
when launching the DSSAC
application
The DSS is down, or the computer is not connected to
the network. Contact your network administrator or
DS2 Docking Station systems administrator.
Data entered in DSSAC is not
saved
Connection to the network has been interrupted.
Contact your network administrator.
You receive a network error
while in the DSSAC
Connection to the network has been interrupted.
Contact your network administrator.
The DSS may be down. Contact your network
administrator or DS2 Docking Station systems
administrator.
Your user account has been removed or modified (e.g.,
role changed, password changed, account disabled) by
a Systems Administrator.
You cannot see the User option,
the Default Alarm Settings, or
the iNet tab in the
Configuration dialog
Your role is set to “Technician.” An administrator
needs to change your role to “Systems
Administrator“ in order to for you to use these
functions.
You cannot see all of the
instruments in the system when
you click on the instruments
option in the navigation pane
A filter is in effect. Right click on the Instruments
option in the navigation pane, and select Cancel.
