Xerox ColorQube 9301 User Manual Download Page 220

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Troubleshooting

ColorQube 9301/9302/9303 Multifunction Printer

User Guide

220

Troubleshooting

These settings are used to troubleshoot any problems that may occur on the printer. They provide

various tests to check the functionality of the system and identify performance levels.

Support Pages

A list of reports and support pages for identifying image quality problems are displayed. Use the

Print

option to print the list.

Fix Image Quality

Use this option to Print Test Pages to help you diagnose print issues. Analyze the output and choose

one of the options to fix image quality problems:
•

Light Line

fixes unexpected continuous lines of lighter colors or empty stripes visible on the

printed output.

•

Smears

fixes streaks, smudges, and inks pots of the same or different colors scattered over the

printed output.

•

Advanced

provides a list of expert routines. Customer Support may direct you to select this option.

Refer to

Fix Image Quality

on page 220.

Automatic Light Lines Fix

Use this option to fix any Banding problems.
•

Quick Banding Fix corrects banding temporarily and may slow print speeds until Full Banding Fix is

completed.
•

is used to correct banding when it is detected.

•

Off

is selected if no action is required.

•

Full Fix takes approximately eight minutes to complete.
•

Eco Fix

is selected to correct banding when the printer is not in use.

•

Always Fix

is selected to correct banding when it is detected.

•

Off

is selected if no action is required.

Resets

Use this option to reset the system software.
•

Software Reset

on page 221

•

Supply Counter Reset

on page 221

Summary of Contents for ColorQube 9301

Page 1: ...ction Italiano Guida per l utente Deutsch Benutzerhandbuch Espa ol Gu a del usuario Portugu s Guia do usu rio Nederlands Gebruikershandleiding Svenska Anv ndarhandbok Dansk Betjeningsvejledning Suomi...

Page 2: ...Manager ATM Flash Macromedia Photoshop and PostScript are trademarks of Adobe Systems Incorporated in the United States and or other countries Apple AppleTalk Bonjour EtherTalk Macintosh Mac OS and Tr...

Page 3: ...Card Copy Introduction 34 ID Card Copy Options 35 Image Quality 37 3 Print From Introduction 40 Using Print From 41 Saving Jobs for use with Print From 43 Log In Out 46 4 Scan To Introduction 48 Scan...

Page 4: ...Job Assembly 88 Log In Out 89 8 Server Fax Introduction 92 Dialing Options 93 Server Fax Options 95 Image Quality 96 Layout Adjustment 97 Fax Options 98 Job Assembly 99 Log In Out 100 9 Workflow Scann...

Page 5: ...on 142 Wireless Configuration 144 Printing Options 145 Image Options 150 Document Options 151 Advanced 155 13 CentreWare Internet Services Introduction 158 Accessing CentreWare Internet Services 159 S...

Page 6: ...ty Settings 220 Troubleshooting 222 17 Safety and Regulation Notices and Safety 226 Safety Labels and Symbols 227 Operational Safety Information 228 Basic Regulations 232 Copy Regulations 234 Fax Regu...

Page 7: ...function Printer User Guide 7 1 Copy This chapter includes Introduction on page 8 Copy Options on page 9 Image Quality on page 15 Layout Adjustment on page 17 Output Format on page 20 Job Assembly on...

Page 8: ...he originals and stores the images It then prints the images based on the selections made Most feature screens include these buttons to confirm or cancel the choices Cancel resets the screen and retur...

Page 9: ...ence easy access to ratio selection can be found on the Copy tab in the Reduce Enlarge area Use More to access all the options You can enlarge or reduce images placed on the document glass by any rati...

Page 10: ...for each original based on the size of the original and any directly selected magnification ratios Alternatively you can select a paper tray that contains the size and type of paper you require The si...

Page 11: ...selected a single staple is positioned in the top left corner of the output 2 Staples When this option is selected two staples are positioned parallel to the left or top edge of the copies Multi Stap...

Page 12: ...folded in a Single Fold C Fold or Z fold Load originals SEF and select the orientation of the originals Off Use this option when no folding is required Single Fold folds the page in half Select an opt...

Page 13: ...ets are delivered to the booklet tray that can hold 10 30 booklets depending upon the number of pages If the flap on the right of the tray is folded down an unlimited number of booklets can be collect...

Page 14: ...raight or at an angle The Convenience Stapler can staple 2 sheets of 64 g m 18 lb through 50 sheets of 80 g m 20 lb The Staple Cartridge holds 5000 staples To use the Convenience Stapler hold your doc...

Page 15: ...nal is a map or contains intricate line art and text Newspaper Magazine is used if the original is So a magazine or newspaper that contains photographs or text How the Original was Produced Printed is...

Page 16: ...xt and lines but less detail in pictures Move the indicator toward the Less setting to reproduce more detail in the light and dark areas of the original Select Auto Contrast to set the contrast level...

Page 17: ...he orientation matching the image shown when loaded in the automatic document feeder Select OK to save the selections and exit Original Size Original Size allows you to specify automatic size detectio...

Page 18: ...an the left page only Use the arrow buttons to specify a value 0 25 mm 0 1 in to be deleted from the right side of the page in order to delete the unwanted marks reproduced from the gutter of the book...

Page 19: ...ables an individual value to be erased from each of the edges on both the first and second sides Use the arrow buttons to adjust the values for each edge 0 50 mm 0 2 in Mirror Side 1 can be selected t...

Page 20: ...in All media must be SEF Booklet thickness For Folded and Stapled booklets a maximum of 15 sheets of 80 g m 20 lb or equivalent thickness For example you can have 13 sheets of 80 g m 20 lb and a cover...

Page 21: ...es are inserted automatically if needed Refer to Chapter Starts on page 22 Inserts enables blank pages to be inserted at designated places within the copy sets Single or multiple pages can be inserted...

Page 22: ...K to confirm the selections and run the job Chapter Starts Use the following instructions to program Chapter Starts 1 On the Copy tab select the paper you want to use the job Note Special Pages is not...

Page 23: ...elete or Delete All to delete unwanted entries Select Close Menu to exit the drop down menu 9 Select OK to confirm the selections and run the job Exceptions Use the following instructions to program E...

Page 24: ...such as a case number or client reference together with a page number applied to a document as it is being processed The prefix can contain up to eight alpha numeric characters You can add a new pref...

Page 25: ...re the selections and return to the Annotations screen Program additional Annotations as required 7 Program the Format Style options required for Annotations Refer to Format and Style on page 26 for i...

Page 26: ...ottom right corner of Side 2 The Mirror Side 1 Flip on Vertical output will open from bottom to top like a calendar with the binding edge at the top The position of the annotation on Side 2 will mirro...

Page 27: ...tput Format tab and then select Page Layout 3 Select the required Page Layout option Pages per Slide Select the button that represents the required number of images per page Alternatively select the S...

Page 28: ...the first segment originals The Build Job screen displays the first segment in the list The following options can be applied to any segment Sample Last Segment produces a proof print of the last segme...

Page 29: ...binations of commonly used feature selections can be retained in the printer memory as Saved Settings The printer stores only the programing of the job and NOT the image Each time Saved Settings are r...

Page 30: ...be 9301 9302 9303 Multifunction Printer User Guide 30 4 Modify the selections as required for this job These additional modifications are not saved with the saved settings 5 Load the originals and pre...

Page 31: ...ch Next 3 Use the keyboard to type your password and then touch Done 4 If an accounting system is used on the printer you may also need to enter additional information If Xerox Standard Accounting is...

Page 32: ...Log In Out ColorQube 9301 9302 9303 Multifunction Printer User Guide 32...

Page 33: ...ColorQube 9301 9302 9303 Multifunction Printer User Guide 33 2 ID Card Copy This chapter includes Introduction on page 34 ID Card Copy Options on page 35 Image Quality on page 37...

Page 34: ...d Copy is a standard feature and is selected by pressing the Services Home button and touching ID Card Copy When ID Card Copy is selected the printer scans the originals and stores the images It then...

Page 35: ...tation of the output paper 6 Touch Image Quality Side 1 and program the features required for side 1 7 Type the copy quantity by using the numeric keypad and press Start on the Control Panel to scan s...

Page 36: ...he original set the ratio window to 100 4 Touch More for additional options a To reduce or enlarge touch an option Proportional reduces or enlarges the image proportionally 25 400 Independent allows y...

Page 37: ...tographs and halftones This setting produces medium quality pictures with slightly reduced sharpness of text and line art Text produces sharper edges and is recommended for text and line art Photo is...

Page 38: ...iminating the background on the output copy This option is useful when the original is on colored paper To change this setting 1 Press the Services Home button and then touch ID Card Copy 2 Touch the...

Page 39: ...e 9301 9302 9303 Multifunction Printer User Guide 39 3 Print From This chapter includes Introduction on page 40 Using Print From on page 41 Saving Jobs for use with Print From on page 43 Log In Out on...

Page 40: ...t Driver or CentreWare Internet Services Print Submission Stored jobs are placed in a folder on the printer Stored jobs can be recalled and printed multiple times as required To print directly from a...

Page 41: ...el The list of folders and jobs is displayed 4 Touch the folder required and the print ready job required If necessary use the Up and Down buttons to scroll the list until the folder or job is display...

Page 42: ...t the IP address of your printer print a Configuration Report Refer to Machine and Job Status on page 185 4 Touch Jobs This screen shows the jobs currently in the printer list 5 To access the list of...

Page 43: ...e the job only or Save and Print to store and print the job Job Name is used to type a name for the job or touch Use Document Name to use the filename of the document being submitted Save in Folder is...

Page 44: ...Staple Hole Punch and Output Destination as required 7 Touch Submit Job at the top of the page to send the job to the printer over the Internet The job is processed and sent to the printer for saving...

Page 45: ...pen the Web browser from your Workstation 2 In the URL field type http followed by the IP Address of the printer For example If the IP Address is 192 168 100 100 type the following into the URL field...

Page 46: ...se the keyboard to type your password and then touch Done 4 If an accounting system is in use on the printer you may also need to type additional information If Xerox Standard Accounting is enabled yo...

Page 47: ...olorQube 9301 9302 9303 Multifunction Printer User Guide 47 4 Scan To This chapter includes Introduction on page 48 Scan To Using the Printer Address Book on page 49 Scan To Using Favorites on page 50...

Page 48: ...anning an original hard copy document For more information refer to Workflow Scanning on page 99 Scan To is a standard feature that can be enabled If enabled it is selected by pressing the Services Ho...

Page 49: ...rator Guide for your printer model 2 Touch the required recipient and select Add to Recipients from the drop down menu The contact is added to the Recipients list Continue adding recipients as require...

Page 50: ...n Favorites Select recipients then press Start to submit the job Optionally you can add a contact to the Recipients list by touching OK Continue adding recipients as required Use the Search option to...

Page 51: ...Printer User Guide 51 5 Fax This chapter includes Introduction on page 52 Dialing Options on page 53 Fax on page 56 Image Quality on page 58 Layout Adjustment on page 59 Fax Options on page 61 Job Ass...

Page 52: ...rd Fax option has the ability to connect to one telephone An Extended Fax option is also available utilizes two telephone lines Using two telephone lines provides the capability to simultaneously send...

Page 53: ...rs 1 Touch Dialing Characters 1 0 7 4 2 3 5 6 8 9 1 2 2 Use the numeric keypad to type the number plus additional dialing characters The following characters are available Dial Pause is used to pause...

Page 54: ...e case of groups To add edit or remove Individual or Group entries refer to System Administrator Guide If numbers have been designated as an Address Book they can be accessed using the Address Book op...

Page 55: ...ssed using the Favorites option 1 Touch Favorites A list of individuals and group added in the Favorites is displayed 2 Touch the required recipient and touch OK The number is added to the recipients...

Page 56: ...for originals containing high quality photographs and halftones Using this setting the scanned image will contain medium quality pictures though the sharpness of text and line art is slightly reduced...

Page 57: ...of the sending fax printer This information is added automatically to the cover sheet To select a Cover Sheet 1 Touch the Cover Sheet button and touch On 2 Touch the To field and type the name of the...

Page 58: ...nd Suppression enhances originals that have colored backgrounds by reducing or eliminating the background on the output This option is useful when the original is on colored paper Touch Auto Suppressi...

Page 59: ...t by using the scroll bar Custom Scan Area is used to type a specific area for scanning Measure the area to be scanned on the original and type the X and Y axis measurements in the fields provided Onl...

Page 60: ...ct size of the page Refer to Original Size on page 59 The options are Both Pages is used to scan both pages the left page of the book will be scanned first Use the arrow buttons to specify 0 50 mm 0 2...

Page 61: ...mation report is printed after every transmission When sending a fax to multiple recipients one report is printed listing all the recipients Print On Error Only Touch this option to print the Confirma...

Page 62: ...nd exit The fax will be stored in memory and sent at the specified time Send Header Text This feature allows you to include header text information when sending the fax The information is printed in t...

Page 63: ...the selections and exit 6 Use Delay Send to program a delay time to send the fax Refer to Delay Send on page 62 7 Load the originals and touch Start on the Control Panel to send the fax to the private...

Page 64: ...lling Policies set Touch Local Polling The options are Non Secure Polling This feature allows you to scan documents and store them in the memory of your printer When a remote fax machine polls your pr...

Page 65: ...mailbox number and if applicable the passcode must be known Note If your printer does not connect with the remote machine when Polling it redials the number If it connects and then the transmission fa...

Page 66: ...within the Polled mailbox 1 Touch Remote Mailbox 2 Type the fax number of the printer being polled Use the Dialing Characters option to type the number if special characters are required Refer to Dia...

Page 67: ...ad the segment originals and press Start 6 Remove the first segment originals The Build Job screen displays the first segment in the list The following options can be applied to any segment Delete Las...

Page 68: ...xt 3 Use the keyboard to type your password and then touch Done 4 If an accounting system is in use on the printer you can also need to type additional information If Xerox Standard Accounting is enab...

Page 69: ...ColorQube 9301 9302 9303 Multifunction Printer User Guide 69 6 Fax from PC This chapter includes Introduction on page 70 Faxing from a PC on page 71 Fax from PC Options on page 72...

Page 70: ...without leaving your workstation The two requirements for this option are Connected printer configuration Fax enabled on the printer There are three main screens that enable the setup and use of Fax...

Page 71: ...t Print a Cover Sheet in the Cover Sheet tab The Cover Sheet window appears allowing you to customize the page according to your requirements 8 When you have selected all the required options select O...

Page 72: ...tored in data files The file for your Personal Phonebook is on your computer or personal file space The file for the Shared Phonebook if you have one is on a server and can be shared with other people...

Page 73: ...st 2 From the next drop down list choose Text or Picture 3 Select the desired angle and alignment respectively by using the rotate and position options for the image or text 4 From the Layering drop d...

Page 74: ...e resolution the better the received image will be but a high resolution image will take longer to be transmitted The options are Standard is recommended for text originals It requires less communicat...

Page 75: ...function Printer User Guide 75 7 Email This chapter includes Introduction on page 76 Email on page 77 Advanced Settings on page 81 Layout Adjustment on page 83 Email Options on page 85 Job Assembly on...

Page 76: ...e allows you to add and remove recipients and edit the subject line of the email message Most feature screens include these buttons to confirm or cancel your choices Cancel resets the screen and retur...

Page 77: ...list 5 Continue adding email addresses until all the recipients have been added to the list 6 Touch Close All the recipients are displayed in the recipient list Favorites Use this option to choose rec...

Page 78: ...oards select the language and touch OK to save and return to the previous screen 4 Touch OK to save and return to the previous screen or touch Cancel to exit The specified email address is displayed i...

Page 79: ...originals containing high quality photographs and halftones Using this setting the scanned image will contain medium quality pictures although the sharpness of text and line art will be slightly reduc...

Page 80: ...he file that is sent by Email Using the touch screen keyboard type the file name Up to 40 alphanumeric characters can be typed To delete a character use or backspace in the keyboard to delete it or to...

Page 81: ...ored backgrounds by reducing or eliminating the background on the output This option is useful when your original is on colored paper Touch Off to turn the Background Suppression feature off particula...

Page 82: ...ecommended for average quality text documents and line art Does not produce the best image quality for photos and graphics 300 dpi Recommended for high quality text documents that are to pass through...

Page 83: ...s option if your images are in the orientation matching the image shown when loaded in the automatic document feeder Touch OK to save your selection and exit Original Size Original Size allows you to...

Page 84: ...erased from each of the edges Use the arrow buttons to adjust the amount for each edge 0 50 mm 0 2 in Touch OK to save your selection and exit Blank Page Management Blank Page Management allows you t...

Page 85: ...ure they are appropriate for extended use Image Only optimizes the file for viewing and printing and cannot be modified Searchable runs the file through an OCR process This can take a few minutes but...

Page 86: ...ional language keyboards Touch OK to save your selection and exit Reply To The Reply To feature enables you to include the email address you want the recipient to reply to For example you can type you...

Page 87: ...embly tab and touch On Note The recipient details must be entered prior to scanning 2 Touch Options and Display summary window between segments to view the Build Job screen during scanning 3 Touch the...

Page 88: ...Use the keyboard to type your password and then touch Done 4 If an accounting system is in use on the printer you may also need to enter additional information If Xerox Standard Accounting is enabled...

Page 89: ...r Guide 89 8 Server Fax This chapter includes Introduction on page 90 Dialing Options on page 91 Server Fax Options on page 93 Image Quality on page 94 Layout Adjustment on page 95 Fax Options on page...

Page 90: ...ssions are controlled by the server that may limit the faxing options For example the server may be set up to collect and send all faxes at off peak times Most feature screens include these buttons to...

Page 91: ...ditional dialing characters The following characters are available Dial Pause is used to pause between numbers The pause allows time to switch from an inside to an outside line during automatic dialin...

Page 92: ...rs entered in Fax Directory is displayed 2 Select the required number and touch Add to Recipients from the drop down menu The number is added to Recipients list Continue adding recipients as required...

Page 93: ...orrect selection enhances the quality of the output image The options are Photo and Text is recommended for originals containing high quality photographs and halftones Using this setting the scanned i...

Page 94: ...tput This option is useful when the original is on colored paper Touch Auto Suppression to automatically suppress the unwanted background Touch Off to turn the Background Suppression feature off parti...

Page 95: ...n the automatic document feeder Touch OK to save the selections and exit Original Size Touch Original Size to enter the size of the document when scanning from the document glass or the automatic docu...

Page 96: ...sending to another country or time zone Delay Send can also be used with the Mailbox and Polling options Touch Off to send the fax within 24 hours from the current time Touch Delay Send to transmit fa...

Page 97: ...and touch On Note The fax destination details must be entered prior to scanning 2 Touch Display summary window between segments to view the Build Job screen during scanning then touch OK 3 Select the...

Page 98: ...se the keyboard to type your password and then touch Done 4 If an accounting system is in use on the printer you may also need to enter additional information If Xerox Standard Accounting is enabled y...

Page 99: ...r Guide 99 9 Workflow Scanning This chapter includes Introduction on page 100 Workflow Scanning Options on page 102 Advanced Settings on page 104 Layout Adjustment on page 107 Filing Options on page 1...

Page 100: ...118 Scan to USB Flash Drive allows a user to store the images on a USB Flash drive inserted into the printer USB Port refer to USB Port on page 121 Workflow Scanning is set up by a system administrat...

Page 101: ...anning job you must select a template from the printer touch screen Template operations can either be performed using CentreWare Internet Services or FreeFlow SMARTsend For information about FreeFlow...

Page 102: ...ocation on this template If this template is selected and a USB Flash Drive has not been inserted a message is displayed Output Color Touch Output Color to automatically detect and match the color of...

Page 103: ...used if the original is a map or contains intricate line art and text Newspaper Magazine is used if the original is from a magazine or newspaper that contains photographs or text How the Original was...

Page 104: ...proving the quality of the output by reducing the background or adjusting the contrast The options are Background Suppression enhances originals that have colored backgrounds by reducing or eliminatin...

Page 105: ...Recommended for output displayed on a computer It produces the smallest file size 100 dpi Recommended for output that delivers low quality text documents 150 dpi Recommended for average quality text d...

Page 106: ...ge the Quality File Size you may affect the settings in Scan Presets on the Workflow Scanning tab Update Templates The Update Templates feature retrieves new or updated templates or workflow and remov...

Page 107: ...ic document feeder Sideways Images refers to the direction that the images are loaded in the automatic document feeder Use this option if the images are in the orientation matching the image shown whe...

Page 108: ...ll marks or defects within the measurement set are deleted Individual Edges enables an individual amount to be erased from each of the edges Use the arrow buttons to adjust the amount for each edge 0...

Page 109: ...ettings may need checking to ensure they are appropriate for extended use Image Only optimizes the file for viewing and printing and cannot be modified Searchable runs the file through an OCR process...

Page 110: ...ing and automated processing of scanned documents The Document Management data requirements are individually defined and programed within the workflow scanning template The Document Management data fi...

Page 111: ...e All Segments deletes the current Build Job and returns you to the main Build Job screen 6 Using Program Next Segment select the options required for the second segment 7 Load the second segment orig...

Page 112: ...Template Options on page 113 for information about the available settings 3 Touch Edit to change the options required 4 Touch Apply to save the selections and exit Copying a Template A template can b...

Page 113: ...required using the drop down menu 4 If required enter a file path for storing the scanned images 5 Touch Apply to add the new destination and exit the screen The destination is listed Document Managem...

Page 114: ...le Size allows you to choose between scan image quality and file size These settings allow you to deliver the highest quality or make smaller files A small file size delivers slightly reduced image qu...

Page 115: ...lect if the file content is searchable and the language options Text Compression Allows you to enable the text to be compressed if the file format output is PDF or PDF A Scan to Mailbox Scan to Mailbo...

Page 116: ...Report Refer to Machine and Job Status on page 185 for instructions 4 Touch Scan and then touch Mailboxes The Scan to Mailbox options are displayed 5 Touch Create Folder enter the folder name and pass...

Page 117: ...orkflow Scanning job enters the job list ready for filing 9 Press the Job Status button to view all the job lists and check the status of the job Refer to the Machine and Job Status on page 185 for mo...

Page 118: ...eWare Internet Services The system administrator also needs to enable Network Authentication for this feature to be available Lightweight Directory Application Protocol LDAP connectivity can also be u...

Page 119: ...107 Filing Options on page 109 Job Assembly on page 111 8 Press Start to scan the originals and process the Scan to Home job Remove the originals from the automatic document feeder or glass when scan...

Page 120: ...se the keyboard to type your password and then touch Done 4 If an accounting system is in use on the printer you may also need to enter additional information If Xerox Standard Accounting is enabled y...

Page 121: ...ColorQube 9301 9302 9303 Multifunction Printer User Guide 121 10 USB Port This chapter includes Introduction on page 122 Scan to USB on page 123 Print from USB on page 124 Log In Out on page 125...

Page 122: ...es on a USB Flash Drive touch Scan to USB from the drop down menu The Workflow Scanning options are displayed Touch the options required for scanning and scan the job The scanned job is stored in the...

Page 123: ...the USB Port on the left side of the printer The USB Drive Detected screen appears 3 Touch Scan to USB The Workflow Scanning options are displayed and touch the Scan to USB template 4 If required mod...

Page 124: ...n buttons to scroll the list until the folder or job is displayed 4 Select the features required for the job Paper Supply is used to select the paper source or select Auto for the printer to choose su...

Page 125: ...se the keyboard to type your password and then touch Done 4 If an accounting system is in use on the printer you may also need to enter additional information If Xerox Standard Accounting is enabled y...

Page 126: ...Log In Out ColorQube 9301 9302 9303 Multifunction Printer User Guide 126...

Page 127: ...r User Guide 127 11 Internet Fax This chapter includes Introduction on page 128 Internet Fax on page 129 Advanced Settings on page 132 Layout Adjustment on page 134 Internet Fax Options on page 135 Jo...

Page 128: ...by using the touch screen keyboard Received Internet Faxes are automatically sent from the server to the printer as print jobs Most feature screens include these buttons to confirm or cancel your choi...

Page 129: ...touch to access additional language keyboards select the language and touch OK to save and return to the previous screen 4 Touch Add to add the email address to the recipient list 5 Continue adding em...

Page 130: ...from the drop down menu The email address is added to the recipient list 3 Continue adding email addresses as required 4 Use the Search option to search for a specific entry Touch Search and type the...

Page 131: ...ne is used if the original is from a magazine or newspaper that contains photographs or text File Format File Format determines the type of file created You can touch the file format you wish to use f...

Page 132: ...sion enhances originals that have colored backgrounds by reducing or eliminating the background on the output This option is useful when the original is on colored paper Touch Auto Suppression to auto...

Page 133: ...and graphics It produces the largest image file size but delivers the best image quality Touch OK to save the selections and exit Quality File Size Quality File Size settings allow you to choose betwe...

Page 134: ...ic document feeder Use this option if the images are in the orientation matching the image shown when loaded in the automatic document feeder Touch OK to save the selections and exit Original Size Tou...

Page 135: ...back arrow key To change the current touch screen language keyboard touch to access additional language keyboards select the language and touch OK to save and return to the previous screen 2 Touch OK...

Page 136: ...ides a delivery receipt when the job is received Once the receipt is received by the printer the report is compiled and printed Note The report may be delayed depending on how quickly the recipient s...

Page 137: ...ntered prior to scanning 2 Touch Options and Display summary window between segments to view the Build Job screen during scanning 3 Touch Options and Turn Build Job Off after Job is submitted to turn...

Page 138: ...Use the keyboard to type your password and then touch Done 4 If an accounting system is in use on the printer you may also need to enter additional information If Xerox Standard Accounting is enabled...

Page 139: ...ifunction Printer User Guide 139 12 Print This chapter includes Introduction on page 140 Wireless Configuration on page 142 Printing Options on page 143 Image Options on page 148 Document Options on p...

Page 140: ...r to enable use on most computer operating systems These drivers are provided on a disc with your printer or you can download the latest versions from the Xerox website www xerox com office CQ930Xdriv...

Page 141: ...ntil the software application is closed and the print driver options revert to the default settings Cancel Closes the dialog box and returns all settings in the tabs to the values that were in place b...

Page 142: ...simultaneously All printer services available over the wired interface will also be available through the wireless interface Detailed wireless configuration must be completed through a connection to C...

Page 143: ...printing or delete the job if no longer required Delay Print Use this option to type a specific time to print the job This option is useful for large jobs or if you want all your jobs to be printed a...

Page 144: ...Scaling Options can be accessed by clicking the arrow at the right side of the Paper field and selecting Other Size Automatic Scale changes the print from one standard paper size to another standard p...

Page 145: ...eparator color 2 Sided Printing You can have your job automatically printed on both sides of a sheet of paper 1 Sided Print prints on one side of paper or transparency Use this option when printing on...

Page 146: ...es are rearranged in the correct sequence to create the booklet Booklet Fold Select Booklet Fold to fold the booklet Booklet Fold and Staple Select Booklet Fold and Staple to staple the booklet in the...

Page 147: ...inted in the Enhanced print quality mode High Speed This option is a high speed printing mode available for black and white printing only It is the default setting for black and white printing and is...

Page 148: ...e 148 Image Options The Image Options tab enables you to see the preview of your printout Select Preview and then click the arrow below the preview area to see various image previews To see the previe...

Page 149: ...f you do not require borders Select Booklet Adjustments to specify Imposition Source Booklet Paper Size and Booklet Margins Note Some media types sizes and weights cannot be stapled punched or folded...

Page 150: ...Page 1 can be specified It is recommended that you work through your document and identify the page numbers where inserts are required before programing This option is also used if tabs are required i...

Page 151: ...nt Flip on Short Edge prints the exception pages on both sides of the sheet of paper with the images printed so that the job can be bound along the short edge of the sheet Job Settings displays the pa...

Page 152: ...access the Font screen to change the font family style size and script to be used for the text Font Color If you selected Text or Time Stamp select this option to access the Color screen to change the...

Page 153: ...ed The Advanced tab enables you to select advanced printing options that are rarely changed Note Some features are only supported by specific printer configurations operating systems or driver types Y...

Page 154: ...Advanced ColorQube 9301 9302 9303 Multifunction Printer User Guide 154...

Page 155: ...e Internet Services This chapter includes Introduction on page 156 Accessing CentreWare Internet Services on page 157 Status on page 158 Jobs on page 161 Print on page 162 Scan on page 163 Address Boo...

Page 156: ...in the browser provides direct access to the printer CentreWare Internet Services enables users to perform many functions including Checking machine status billing information and consumable status Su...

Page 157: ...cessibility is also required To access CentreWare Internet Services 1 Open the Web browser from your workstation 2 In the URL field type http followed by the IP Address of the printer For example if t...

Page 158: ...ation on printer usage such as total impressions number of copied sheets number of printed sheets number of faxes and number of large sheets Configuration Report This section displays the links to con...

Page 159: ...sent in the last billing meter transmission The billing meter data is recorded in the Xerox service management system It is used for invoicing of metered service agreements and also for evaluating con...

Page 160: ...mation to Xerox that will assist with troubleshooting activities Use the Start an Online Troubleshooting session at www xerox com CQ930XSupport button to access the Xerox website for immediate advice...

Page 161: ...s option to check the status of your job The Incomplete Jobs list displays a list of the current jobs and the status of each job Saved Jobs Jobs that which have been saved to the printer memory can be...

Page 162: ...ostScript file to the printer over the Internet You can send the job from your desktop or from a remote location To use the Job Submission option Type the file name of the job that requires printing o...

Page 163: ...can option displays a list of all the Workflow Scanning templates that were created using CentreWare Internet Services Use Scan options to create modify copy or delete Workflow Scanning templates Refe...

Page 164: ...es saved in a CSV file format The Address Book tab is used to set up and manage a Public Address Book The file must be in a CSV format for the printer to be able to read the file contents The printer...

Page 165: ...option contains all the settings setups and default values for installing and setting up the printer These values are protected by a user name and a password and should only be changed by the system a...

Page 166: ...pport Service and Supplies Use the Troubleshooting tab to access reports and information to help identify and resolve printer printing problems The Billing Impression Mode tab displays the Impression...

Page 167: ...tton to display the Help screen The structure of the Help screens corresponds to the structure of the CentreWare Internet Services options Use the menu on the left of the Help page to access descripti...

Page 168: ...Help ColorQube 9301 9302 9303 Multifunction Printer User Guide 168...

Page 169: ...ter User Guide 169 14 Paper and Media This chapter includes Introduction on page 170 Trays 1 and 2 on page 171 Tray 3 on page 173 Tray 4 on page 174 Tray 5 on page 176 Tray 6 on page 177 Media Types o...

Page 170: ...is used for media sizes 5 5 x 8 5 in to 11 x 17 in A5 to A3 The capacity of this tray is 550 sheets of 75 g m or 20 lb paper 5 Tray 5 An optional high capacity paper source that feeds A4 or 8 5 x 11 i...

Page 171: ...are set incorrectly the printer gives a warning to adjust the guides Note Only the system administrator can change the media attributes for a dedicated tray If a non standard size media is loaded or...

Page 172: ...on the right edge Paper must not be loaded above the maximum fill line 3 Make sure that the paper guides just touch the paper To position the right side guide squeeze the clamp mechanism and slide the...

Page 173: ...than specified Loading Tray 3 Only A4 or 8 5 x 11 in LEF sized media can be loaded The requested paper size and type must be loaded in the tray and the settings cannot be adjusted by the user Note Th...

Page 174: ...SEF to SRA3 SEF 5 5 x 8 5 in SEF to 12x18 in SEF Envelope sizes ranging from DL to C4 10 to 9 x 12 in must be fed in the SEF orientation Media types Bond standard or recycled paper Card Pre printed me...

Page 175: ...Guide 175 3 Make sure that the guides just touch the paper The paper settings for the tray are displayed on the touch screen The tray detects the position of the side guide to determine the size of th...

Page 176: ...elopes tabs or carbonless paper Tray 4 Bypass can be used for these media types Loading Tray 5 The requested paper size and type must be loaded in the tray and the settings cannot be adjusted by the u...

Page 177: ...dard or recycled paper Card Pre printed media Hole punched paper Clear transparencies Tray 6 must not be used to feed labels envelopes tabs or carbonless paper Tray 4 can be used for these media types...

Page 178: ...quired Original Orientation Output Tray Orientation Inserter Orientation to match output A4 8 5 x 11 in LEF Long Edge Feed Stapled Top Left or non stapled A4 8 5 x 11 in SEF Short Edge Feed Stapled To...

Page 179: ...f a mismatch occurs The following media types are supported Plain Pre punched Transparency Pre printed Recycled Paper Labels Heavyweight Extra Heavyweight Pre Cut Tabs Envelopes Plain This media type...

Page 180: ...of polyester film coated with a chemical substance Clear transparencies allow maximum presentation space Note Only Tray 4 can be used to feed transparencies Load transparencies that have a white stri...

Page 181: ...he printer in Trays 1 and 2 Load labels face down and with the top toward the front of the printer in Tray 4 Note Do not fan the label sheets before use unless the package instructs you to do so If ja...

Page 182: ...e left or toward the front The printer can feed the following types of envelopes Acceptable Types Diamond Banker Wallet Business envelopes with diagonal seams Baronial Booklet Weight Lightweight and m...

Page 183: ...uired for use The ream wrapper contains an inner lining that protects the paper from moisture Store on a flat surface to prevent paper from folding or curling Stack reams of paper carefully on top of...

Page 184: ...Storage and Handling ColorQube 9301 9302 9303 Multifunction Printer User Guide 184...

Page 185: ...ColorQube 9301 9302 9303 Multifunction Printer User Guide 185 15 Machine and Job Status This chapter includes Introduction on page 186 Job Status on page 187 Machine Status on page 191...

Page 186: ...WXY 1 4 7 GHI PRS Job Status displays all the jobs in the job list that are waiting to be processed secure print jobs and completed jobs Each list can be viewed by touching the relevant tab Machine St...

Page 187: ...een converted into the appropriate format and is being scheduled to print Pending The job has been scanned but is awaiting the resources to be formatted Paused The active job was paused The pause can...

Page 188: ...the default passcode for all print jobs sent from that computer If you must use a different passcode you can override it in the application print driver Note Only the user that sent the job or the sy...

Page 189: ...splays the jobs have been completed on the printer Up to 150 jobs can be displayed The Owner Name and Status of each job are shown 1 Press the Job Status button on the control panel 2 The Active Jobs...

Page 190: ...d Jobs If a job is Held in the list it requires additional resources or a passcode to print 1 Touch the job in the list and touch Job Details Required Resources The resources required for the job are...

Page 191: ...Machine Information tab and note the software version number listed Machine Information also provides options for access status information about the paper trays and consumables Further information c...

Page 192: ...lts on the printer and all current fault messages Faults displays a list of current faults on the printer Each fault can be touched for further information Alerts displays a list of all the current fa...

Page 193: ...low Scanning images that have been sent from the printer Fax Impressions Counters displays the number of prints generated from Fax Server Fax and Internet Fax jobs received All Usage Counters displays...

Page 194: ...Machine Status ColorQube 9301 9302 9303 Multifunction Printer User Guide 194...

Page 195: ...de 195 16 Administration and Accounting This chapter includes Tools on page 196 Device Settings on page 197 Service Settings on page 207 Network Settings on page 215 Accounting Settings on page 216 Se...

Page 196: ...otected Entry to Tools pathway is by using the Machine Status button on the control panel Accessing Tools 1 Press the Machine Status button 2 Select the Tools tab To have access to all Tools options y...

Page 197: ...ween standby low power and sleep modes Intelligent Ready wakes up and sleeps automatically based on previous usage Job Activated wakes up when an activity is detected Scheduled wakes up and sleeps at...

Page 198: ...red text by using the touch screen keyboard Use or backspace in the keyboard to delete an incorrect entry or to delete the entire entry Xerox Customer Support Use to enter the Xerox Customer Support t...

Page 199: ...g Impression Mode This feature enables you to change the Billing Impression Mode on your preference To change the Billing Impression mode contact Xerox Customer Support with provided sequence PIN numb...

Page 200: ...cated to a specific paper size and type and set up Auto Selection and the selection Priority of each tray Select the required tray and select Change Settings Select the Tray Type required Dedicated is...

Page 201: ...doned by a user email network scanning incoming server fax embedded fax and Internet fax jobs are not affected by this setting Enable allows the printer to automatically delete held jobs after a speci...

Page 202: ...xt quality Output Select the Output option to access the following settings Contention Management on page 202 Out of Staples Options on page 202 Output Location on page 203 Within Job Offsetting on pa...

Page 203: ...offsetting Use this feature to enable or disable the offsetting Enable instructs the printer to offset each printed set Disable instructs the printer to stack the sets without offsetting Staple Produ...

Page 204: ...Quick Setup Home This option is used to quickly set up the printer with the key information required to start using the features and functions Select the Quick Setup Home option to access the followin...

Page 205: ...rrect entry or to delete the entire entry Select Next to continue to the next screen A completion screen is displayed with instructions for printing a Configuration Report if required Select Done to e...

Page 206: ...errupt Printing Enablement If this option is enabled jobs printing can be held in the job list for more urgent jobs to print Enable instructs the printer to allow jobs to be interrupted Disable instru...

Page 207: ...e Erase Presets Enables you to set up the Edge Erase pre set entries There are 2 pre named pre set options and an Available setting All of the presets can be customized with names and settings to meet...

Page 208: ...option allows you to show or hide the Reading Order option The Book Copying and Booklet Creation options assume that the bound originals and booklets have a reading order of left to right and are scan...

Page 209: ...service and it is not available for selection Feature Defaults Use this setting to select the default settings for each programing feature within the Embedded Fax service 1 Select the default required...

Page 210: ...ired option for the fax line Incoming Fax Defaults This setting allows you to select the default options for incoming faxes Auto Answer Delay This setting allows you to set a time delay before the pri...

Page 211: ...ake contact with the destination fax machine it automatically waits and redials later Use this setting to specify the interval between unsuccessful attempts and the number of times the printer redials...

Page 212: ...r stored in mailboxes before deleting them Received Documents is used to specify the policy for documents received from remote machines Delete On Print deletes the document after printing Keep 1 72 Ho...

Page 213: ...se reports Activity Report provides information on the fax activities that have occurred on the printer Auto Print is used to print an Activity Report automatically Off is selected if the Activity Rep...

Page 214: ...es off the banner page option Output Error Sheets Enables the printer to print an error report if an error occurs during a print job Enable is selected to print an Output Error Sheet Disable switches...

Page 215: ...em administrator to enter the TCP IP settings for the printer Advanced Settings This option enables the system administrator to set up Network Settings A warning screen is displayed Prior to accessing...

Page 216: ...ting is run over a network and the accounting functions are performed remotely using third party software Auxiliary Access These options are used to set up and configure a third party device installed...

Page 217: ...e users Code Entry Validation is used to check user accounting credentials prior to providing access to the accounting database Copy Activity Report Use this option to print a report after each copy s...

Page 218: ...inter to automatically remove any data stored on the hard drive after the job has been printed Select Enable to enable the Image Overwrite activity after each job On Demand Overwrite If you have sent...

Page 219: ...ts the parameters for allowed recipients in the email and Internet Fax Services Allow any valid E mail Address enables jobs to be sent to any recipient Limit to Address Book entries only allows you to...

Page 220: ...the printed output Smears fixes streaks smudges and inks pots of the same or different colors scattered over the printed output Advanced provides a list of expert routines Customer Support may direct...

Page 221: ...option is used to reset the counter when a listed supply is replaced Select the supply and then select Reset Counter Select Reset to confirm Network Network options are used to troubleshoot problems...

Page 222: ...Troubleshooting ColorQube 9301 9302 9303 Multifunction Printer User Guide 222...

Page 223: ...ety Labels and Symbols on page 225 Operational Safety Information on page 226 Basic Regulations on page 230 Copy Regulations on page 232 Fax Regulations on page 235 Material Safety Data on page 238 Pr...

Page 224: ...and tested to meet strict safety requirements These include safety agency evaluation and certification and compliance with electromagnetic regulations and established environmental standards The safet...

Page 225: ...ING This label alerts the users about an area of the equipment that is a sharp edge This edge could cause lacerations if extreme force is used on the guard that prevents contact in normal use The edge...

Page 226: ...equipment If you are not sure that the electrical supply meets the requirements consult the local power company or a licensed electrician for advice Ensure the electrical supply outlet is near the eq...

Page 227: ...ight of the printer Always locate the equipment in an area that has adequate ventilation and room for servicing Always unplug this equipment from the electrical outlet before cleaning Note The Xerox e...

Page 228: ...ect the power cable from the electrical outlet Maintenance Information WARNING Do not use aerosol cleaners Aerosol cleaners can be explosive or flammable when used on electromechanical equipment Any o...

Page 229: ...afety Certification This product is certified by the following agency using the safety standards listed Agency Standard Canadian Standards Association UL60950 CSA 22 2 No 60950 Canadian Standards Asso...

Page 230: ...s are designed to provide reasonable protection against harmful interference in a commercial environment This equipment generates uses and can radiate radio frequency energy If it is not installed and...

Page 231: ...ates related to low voltage equipment December 15 2004 Electromagnetic Compatibility Directive 2004 108 EC Approximation of the laws of the member states related to electromagnetic compatibility March...

Page 232: ...stamp this may be done provided the reproduction of the document is performed for lawful purposes Postage Stamps canceled or uncanceled For philatelic purposes Postage Stamps may be photographed provi...

Page 233: ...r attorney Canada Parliament by stature has forbidden the reproduction of the following subjects under certain circumstances Penalties of fine or imprisonment may be imposed on those guilty of making...

Page 234: ...ot all inclusive and no liability is assumed for its completeness or accuracy In case of doubt consult your solicitor Other Countries Copying certain documents may be illegal in your country Penalties...

Page 235: ...ed by the ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant See installation instruction...

Page 236: ...oration commission for information If your office has specially wired alarm equipment connected to the telephone line make sure that the installation of this Xerox equipment does not disable the alarm...

Page 237: ...roval does not of itself give an unconditional assurance of successful operation on every PSTN network terminal point In the event of a problem you should contact the authorized local dealer in the fi...

Page 238: ...User Guide 238 Material Safety Data For Material Safety Data information regarding the printer go to North America www xerox com msds European Union www xerox com environment_europe For the Customer S...

Page 239: ...002 96 EC Some equipment may be used in both a domestic household and a professional business application Professional Business Environment Application of this symbol on the equipment is confirmation...

Page 240: ...waste handling For more information about collection and recycling of old products and batteries please contact the local municipality the waste disposal service or the point of sale where you purchas...

Page 241: ...States trademarks The ENERGY STAR Imaging Equipment Program is a team effort between U S European Union and Japanese governments and the office equipment industry to promote energy efficient copiers p...

Page 242: ...fety Contact Information For more information on Environment Health and Safety in relation to this Xerox product and supplies please contact the following customer help line numbers USA 1 800 828 6571...

Page 243: ...9302 9303 Multifunction Printer User Guide 243 18 General Care and Troubleshooting This chapter includes Power Options on page 244 General Care on page 246 Troubleshooting on page 251 Further Assistan...

Page 244: ...can be used for additional power functions Press the Power Saver button The Power window appears showing the options Energy Saver and Quick Restart If Energy Saver is selected the current sessions en...

Page 245: ...imes on a daily basis It can be set to wake up when activity is detected or a specific time can be entered Fast Resume The time taken to wake up is reduced This changes the default sleep low power tim...

Page 246: ...ding your company name product number and the printer serial number An option is available within CentreWare Internet Services that allows the printer to contact Xerox automatically to order units whe...

Page 247: ...contamination suitable absorbing material diatomaceous earth or other silica based liquid absorbent should be used to soak the spillage Clean any residual slippery coating by using a strong detergent...

Page 248: ...used staple cartridge 4 Dispose of the staple cartridge according to the instructions contained in the new staple cartridge box 5 Unpack the new staple cartridge and install it into the finisher The...

Page 249: ...ter will prompt you when the hole punch waste container needs emptying Detail instructions are provided on the touch screen Follow the instructions and labels provided when emptying the container Slid...

Page 250: ...cleaning materials out of the reach of children WARNING Do not use pressurized air spray cleaning aids on or in this equipment Some pressurized air spray containers contain explosive mixtures and are...

Page 251: ...vent a subsystem module or component from functioning properly There are three categories of Hard Down faults Low Level Fault This fault occurs when a subsystem or module is unable to function correct...

Page 252: ...the printer is not capable of accepting input or output They are also presented if the associated fault affects the currently selected document service but does not affect another service that can st...

Page 253: ...closing the front door ensure that all handles and levers are returned to their correct position If misfeeds persist or occur intermittently check the following points Handling of Media For optimum pr...

Page 254: ...instructions If a stapler problem occurs use the instructions below to clear the problem Office Finisher If a problem occurs in the Office Finisher Stapler remove the staple cartridge and release any...

Page 255: ...tests to check the functionality of the system and identify performance levels Press the Machine Status button Select the Tools tab Select Troubleshooting The following troubleshooting options are di...

Page 256: ...Problems on page 255 for instructions Blurry prints are being produced Reprint the job Fix the image quality problems Refer to Image Quality Problems on page 255 for instructions Printer makes a teari...

Page 257: ...r is split incomplete or scrambled Reprint the job Steps in horizontal or vertical lines Reprint the job Fix the image quality problems using the Light Lines Quick option Refer to Image Quality Proble...

Page 258: ...uality problems Refer to Image Quality Problems on page 255 for instructions Run 20 blank sheets through the printer Oil in long edge feed LEF paper edges at top and bottom after running long jobs of...

Page 259: ...achine Serial Number are displayed on this screen Maintenance Assistant If a problem occurs requiring further investigation from Xerox diagnostic information can be sent directly to Xerox by using the...

Page 260: ...Further Assistance ColorQube 9301 9302 9303 Multifunction Printer User Guide 260...

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