Xante Accel a Writer 812, Manual

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_____________________________________ Troubleshooting 10-29
If you have the troubleshooting information available when you call,
it helps our technicians serve you more quickly. You also have a
choice of phone, fax, or bulletin board support.
XANTÉ Phone Support
Before you call for support, be sure to gather the information listed
in the previous section, “Troubleshooting Information.” Contact
XANTÉ’s Technical Support at 800-926-8393 in the US and
Canada, at 95-800-926-8393 in Mexico, and at 334-342-4846
elsewhere from 7 a.m. until 7 p.m. Central time Monday through
Thursday and 7 a.m. until 6 p.m. on Friday. This means that most
weekdays if you are in the continental US, you can reach support
during normal business hours from 8 a.m. until 5 p.m. regardless of
your time zone. If the technical lines are busy, you will be given a
call number and your call will be placed next in line for the first
available technician.
XANTÉ Fax Support
You have an option of 24 hour fax support. XANTÉ’s Technical
Support fax number is 334-342-4635. If you decide to use our fax
support, be sure to include the information listed under
“Troubleshooting Information” earlier in this section. Also, indicate
whether you wish the response to be faxed or phoned and include
your appropriate number.
XANTÉ Bulletin Board Support
XANTÉ provides a 24 hour technical service bulletin board. The
board number is 334-342-4746. The setup is 8 data bits, no parity,
and one stop bit with baud rates up to 14,400. Before you use the
bulletin board, be sure to gather and include the information listed
under “Troubleshooting Information” earlier in this section. New
users can log on as new.
The XANTÉ bulletin board contains the latest utility files, and
technical bulletins will be added as they become available. You can
also use the bulletin board to upload problem files for us to test.
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