e-STUDIO2020C/2330C/2820C/2830C/3520C/3530C/4520C
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ERROR CODE AND TROUBLESHOOTING
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6.2.4
Other paper jam
[E011] Paper jam caused by clinging to the transfer belt (Paper not reached the paper clinging
detection sensor)
1. Check if there is any paper clinging to the transfer belt or entering under the receiving tray.
Remove it if there is.
2. Use the paper within the specification if the thin paper being used is out of specification.
3. Is the registration motor rotating? (Perform the input check. 03-108/158)
4. Check if the connector CN332 on the LGC board is disconnected from the registration motor or
the harnesses are open circuited. Correct if any.
5. Replace the registration motor.
6. Replace the LGC board.
7. Check the state of the registration roller and replace it if it is deteriorated.
8. Is the paper clinging detection sensor working? (Perform the input check: 03-[FAX]OFF/[7]/[E])
9. Check if the connector CN337 on the LGC board is disconnected from the paper clinging
detection sensor or the harnesses are open circuited. Correct if any.
10.Replace the paper clinging detection sensor.
11. Replace the LGC board.
12.Use the paper within the specification if the special paper whose reflection rate is lower than the
specification is used.
[E030] Power-ON jam
1. Open the cover of the unit/area whose picture is flashing on the control panel and remove if there
is any paper on the transport path. (Refer to the table below.)
2. Is the sensor in the jamming area working? (Perform the input check: Refer to the following
table.)
3. heck if the connector on the LGC board is disconnected from the corresponding sensor in the
jamming area or the harnesses are open circuited. Correct if any.
4. Replace the sensor.
5. Replace the LGC board.
Relation between the jamming area and the corresponding sensors/covers.
(If a jam is occurring in the ADU, LCF or PFP, check the board in each unit.)
Jamming area
Cover
Sensor
Test Mode/Input check
Registration area
Jam access cover
Registration sensor
03-[FAX]OFF/[7]/[F]
Paper clinging detection sensor
03-[FAX]OFF/[7]/[E]
1st drawer feed sensor
03-[FAX]ON/[1]/[G]
Exit area
Fuser cover
Exit sensor
03-[FAX]ON/[1]/[B]
ADU
ADU
ADU entrance sensor
03-[FAX]ON/[4]/[B]
ADU exit sensor
03-[FAX]ON/[4]/[A]
Feeding area
(equipment)
Side cover
2nd drawer feed sensor
03-[FAX]ON/[1]/[F]
Bypass unit
Bypass unit
Bypass feed sensor
03-[FAX]ON/[4]/[D]
LCF
LCF side cover
LCF feed sensor
03-[FAX]OFF/[0]/[G]
PFP
PFP side cover
PFP upper drawer feed sensor
03-[FAX]OFF/[2]/[D]
PFP lower drawer feed sensor
03-[FAX]OFF/[8]/[D]
Bridge unit
Bridge unit
Bridge unit transport sensor-1
(Entrance sensor)
03-[FAX]OFF/[5]/[F]
Bridge unit transport sensor-2
(Exit sensor)
03-[FAX]OFF/[5]/[D]