e-STUDIO2020C/2330C/2820C/2830C/3520C/3530C/4520C
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ERROR CODE AND TROUBLESHOOTING
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[3C10] [3C11] [3C12] [3C13] TIFF analysis error
These errors occur when the mail data is damaged from the transmission to the reception of the
mail, or when the format of the attached file is not supported by this equipment (TIFF-FX).
Request the sender to retransmit the mail.
[3C20] [3C21] [3C22] TIFF compression error
The compression method of the TIFF file is not acceptable for this equipment. (Acceptable: MH/MR/
MMR/JBIG)
Request the sender to retransmit the file in the acceptable compression method.
[3C30] [3C31] [3C32] TIFF resolution error
The resolution of the TIFF file is not acceptable for this equipment. (Acceptable: 200 x 100, 200 x
200, 200 x 400, 400 x 400, 300 x 300 or equivalent)
Request the sender to retransmit the file in the acceptable resolution.
[3C40] [3C41] [3C42] TIFF paper size error
The paper size of the TIFF file is not acceptable for this equipment. (Acceptable: A4, B4, A3, B5, LT,
LG, LD or ST)
Request the sender to retransmit the file in the acceptable paper size.
[3C50] [3C51] [3C52] Offramp destination error
These errors occur when the FAX number of the offramp destination is incorrect.
Request the sender to correct the FAX number of offramp destination and then retransmit the mail.
[3C60] [3C61] [3C62] Offramp security error
These errors occur when the FAX number of the offramp destination is not on the Address Book.
Check if the FAX number of the offramp destination is correctly entered or the number has not been
changed.
[3C70] Power failure error
Check if the mail is recovered after turning ON the power again.
Request the sender to retransmit the mail if it is not recovered.
[3D10] Destination address error
Check if the setting of the server or DNS is correct. Correct if any of the setting is incorrect.
When the content of the setting is correct, confirm the sender if the destination is correct.
[3D20] Offramp destination limitation error
Inform the sender that the transfer of the FAX data over 40 is not supported.
[3D30] FAX board error
This error occurs when the FAX board is not installed or the FAX board has an abnormality.
Check if the FAX board is correctly connected.
