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e-STUDIO2020C/2330C/2820C/2830C/3520C/3530C/4520C
ERROR CODE AND TROUBLESHOOTING
6 - 11
CC60
Finisher related
service call
Punch motor abnormality: Punch motor is not
rotating or puncher is not shifting normally. [MJ-
1030 (when MJ-6004 is installed)]
CC61
Punch motor (M3) home position detection error:
Punch motor is not rotating or puncher is not
shifting normally. [MJ-1101 (when MJ-6101 is
installed)]
CC71
Punch ROM checksum error: Abnormality of
checksum value on Hole punch controller PC board
is detected when the power is turned on. [MJ-1101
(when MJ-6101 is installed)]
CC72
Punch RAM read/write error: Abnormality of
checksum value on Hole punch controller PC board
is detected when the power is turned on. [MJ-1101
(when MJ-6101 is installed)]
CC80
Front aligning plate motor abnormality: Front
aligning plate motor is not rotating or aligning plate
is not moving normally. [MJ-1030]
Rear alignment motor abnormality: The rear
alignment motor is not rotating or the rear alignment
plate is not moving normally. [MJ-1101]
CC90
Tray shift motor abnormality: The tray shift motor is
not rotating or the stack tray is not moving normally.
[MJ-1031]
CCB0
Offset motor abnormality: The offset motor is not
rotating normally. [MJ-1031]
CCD0
Stack ejection motor abnormality: Stack ejection
motor or stack ejection roller is not rotating
normally. [MJ-1030]
CCE0
Paper trailing edge assist motor abnormality: Paper
trailing edge assist motor is not rotating or paper
trailing edge assist is not moving normally. [MJ-
1030]
CCF0
Gear changing motor abnormality: Gear changing
motor is not rotating normally. [MJ-1030]
CCF1
Tray safety switch abnormality -
(1) The tray safety switch turned on during tray
operation (moving up or down).
(2) The tray operated with the tray safety switch
turned on.
[MJ-1031]
CD70
Process related
service call
Waste toner box mixing paddle locked: The mixing
paddle in the waste toner box does not rotate.
CD71
Waste toner transport motor drive locking error.
CDE0
Finisher related
service call
Paddle motor abnormality: The paddle motor is not
rotating or the paddle is not rotating normally. [MJ-
1101]
CE00
Communication error between finisher and punch
unit: Communication error between finisher
controller PC board and punch controller PC board
[MJ-1030 (when MJ-6004 is installed)]
[MJ-1101 (when MJ-6101 is installed)]
CE10
Image control related
service call
Image quality sensor abnormality (OFF level): The
output value of this sensor is out of a specified
range when sensor light source is OFF.
CE20
Image quality sensor abnormality (no pattern level):
The output value of this sensor is out of a specified
range when the image quality control test pattern is
not formed.
CE40
Image quality control test pattern abnormality: The
test pattern is not formed normally.
Error code
Classification
Contents
Troubleshooting