Chapter 4. Troubleshooting and Diagnostics
EK–MOL80–SV. B01
4–9
Table 4–2 Operation Errors
Task
Problem/Symptom
What to do
Communicating
host<-->jukebox
Can't get the host to
recognize the jukebox.
•
Check to make sure
the jukebox is
supported on the host
operating system.
•
Check to make sure
the autochanger was
installed and
configured as
described in the users
guide and the
appropriate host
system & software
manuals.
•
Check the SCSI
connections.
Changing the drive
address
Changed drive address
but new address is not
recognized.
After changing an
address, the autochanger
power and/or the host
system power may need
to be cycled for the new
address to be recognized.
(Refer to the host system
documentation for
information on setting
peripheral addresses and
shutting down the host
system.)
Inputting Security
Code
Security code forgotten or
misplaced.
•
First, try the default
security code (0-0-0).
•
If the security code is
not set to the default,
replace autochanger
controller PCA.
The customer may now
use configuration 17 to set
a new security code. (See
the "Setting a New
Security Code" section in
Chapter 3.)
