Panasonic PanaVoice Courier, Installation Manual

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PanaVoice Courier Installation Manual 74
EXAMPLES OF IOM FUNCTIONS (F/M/P/C/G)
F - F
ULL
F
UNCTIONALITY
Courier listens for one or more digits to be pressed by the user.
"Press '0' for our current CD rates, '1' to check on your account balance, '2'
if you would like information on opening a new account, or '3' for more
information."
If the caller presses "0 for current CD rates" (0. CD Rates), he hears this
informational message:
"Our current CD rate for a 6-month certificate is 6 percent. The minimum
deposit is $5,000. There is a penalty for early withdrawal. To speak with
someone regarding a CD, press 230."
M - M
ENU
F
UNCTIONALITY
Courier listens for only one (1) digit to be entered by the caller. Courier anticipates
that the caller will press one of the four options:
"Press '0' for our current CD rates, '1' to check on your account balance, '2'
if you would like information on opening a new account, or '3' for more
information."
The function code for this level must be M, Menu Functionality, because each of the
four options is selected by pressing one digit. In this sample, the level represented
by the default primary Audiotex-level IOM
999 , has Menu (M) Functionality because
each of the four options may be selected by pressing one digit (0, 1, 2, 3 or 6).
P - P
RIORITY
F
UNCTIONALITY
Courier listens for a multi-digit (up to 20 digits) Translation number to be entered by
the caller, in order to forward the call to the proper extension number.
"Press '0' for our current CD rates, '1' to check on your account balance, '2'
if you would like information on opening a new account, or '3' for more
information."
When a caller presses "1 to check on your account balance" (1. Account
Balance), he hears:
“Press your account number now.”
Courier accepts the account number and connects the caller to the extension of the
proper Bank Representative, as defined in Translation Number - Add. See
Translation Number Browse.
C - C
HAIN
F
UNCTIONALITY
Courier plays the entire message recorded in the IOM and either (1) sends the caller
to the extension listed for option 0, or, (2) if nothing is listed for option 0, says,
"Thank you" and hangs up. Callers cannot interrupt the message.
"Press '0' for our current CD rates, '1' to check on your account balance, '2' if
you would like information on opening a new account, or '3' for more
information."
If a caller presses "2 for information on opening a new account," Courier plays
the message recorded in the IOM:
"First Virginia Bank is currently offering free checking and free checks for all new
accounts…"