Panasonic PanaVoice Courier, Installation Manual

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PanaVoice Courier Installation Manual 80
IVR PROCESSING
I V R P
A R A M E T E R S
The Courier system offers simple IVR functionality. The most basic feature is claims
processing , where an incoming caller, when prompted, can enter a claim number and
retrieve a specific message that pertains to that number.
This feature works quite well in car dealerships for example, where the service number
can be given to a customer, and that customer can call into the Courier to find out the
status of their vehicle.
Courier can be set up to provide accurate, time and date stamped, information. The
caller can then be connected to someone for more information, if necessary.
When using this IVR application, an IVR Maintenance Administrator must be designated
to perform various functions, and maintain the IVR messages. Every IVR Claim number
can have a distinct message played when the caller enters their number. These
messages are recorded by the IVR Administrator, and are recorded through a regular
telephone on the switch. The IVR Administrator User Guide can be found.
From the Courier OutLook Bar, under the Parameters Tab, click the IVR icon. The
following menu appears:
To set up this feature, you must also utilize the Audiotex Branching programming to
properly guide the caller to the appropriate Information Only Mailbox where claim
numbers can be entered. A single digit must be designated for callers to access
information, i.e. “Press 4 to check on the status of your vehicle.” Under Audiotex IOM
999, the word IVR would be entered to the right of the number 4.
LENGTH OF IVR NUMBER IN DIGITS – DEFAULT: 3
This field defines the digit length used for IVR inquiries (claim numbers). The IVR
Number must correspond with an order number given to your customer. Click the
appropriate number to set from two to nine digits.