Panasonic PanaVoice Courier, Installation Manual

Page: 82 / 141

PanaVoice Courier Installation Manual 81
PASSWORD FOR IVR MAINTENANCE – DEFAULT: (BLANK)
A separate password must be assigned that is different than the Main password. This
password will be used by the designated IVR Administrator and will not allow access to
other System Administrator functions. Four to nine digits are valid. This password is
used when the IVR Administrator accesses the IVR maintenance through the telephone.
EXTENSION NUMBER TO GO TO AFTER IVR INQUIRY – DEFAULT:
(BLANK)
After the incoming caller enters his/her claim number and listens to the information
recording, the Courier can dial another extension, or the Courier can automatically
transfer the caller to the extension set in this field.
RETENTION DAYS FOR IVR STATUS MESSAGES – DEFAULT: 02
Status messages are the individual messages recorded to provide information to the
incoming caller. This field will determine the amount of days you can leave these
messages on the system. Enter the number of days by typing the number clicking and
dragging to the desired number or clicking the right or left icons to increment one day at
a time.
VERIFY IVR NUMBER WHEN CHANGING STATUS – DEFAULT:
✱
✱ ✱
✱
Check to have the Courier audibly verify the IVR number that was dialed so that you can
confirm you are recording the appropriate message.
PLAY "AS OF" AND TIME ON IVR STATUS INQUIRIES – DEFAULT:
✱ ✱ ✱ ✱
Check , and when changing the status message, the Courier can play the time and date
of the last status change for the particular IVR number being played.
REPEAT IVR NUMBER TO CALLER ON STATUS INQUIRIES
– DEFAULT:
✱ ✱ ✱ ✱
Check , to have the Courier repeat the IVR number when a caller enters a valid IVR
number.