Panasonic PanaVoice Courier, Installation Manual

Page: 47 / 141

PanaVoice Courier Installation Manual 46
3. Branching
When an application requires single digit dialing from the Automated
Attendant, an IOM is used to provide this function. In default, all System
Greetings are associated with a default IOM number “999.” Setting up the
digits for “999” can be accomplished in Audiotex Branching.
You may create other branching IOMs to associate with other System Greetings.
This can be accomplished in System Greeting Maintenance.
EXAMPLES OF IOM FUNCTIONS (F/M/P/C/G)
F - F
ULL
F
UNCTIONALITY
Courier listens for one or more digits to be entered by the caller.
"Press '0' for our current CD rates, '1' to check on your account
balance, '2' if you would like information on opening a new account,
or '3' for more information."
If the caller presses "0 for current CD rates" (0. CD Rates), he hears this
informational message:
"Our current CD rate for a 6-month certificate is 6 percent. The
minimum deposit is $5,000. There is a penalty for early withdrawal.
To speak with someone regarding a CD, press 230."
M - M
ENU
F
UNCTIONALITY
Courier listens for only one (1) digit to be entered by the caller. Courier
anticipates that the caller will press one of the four options:
"Press '0' for our current CD rates, '1' to check on your account
balance, '2' if you would like information on opening a new account,
or '3' for more information."
The function code for this level must be M, Menu Functionality, because
each of the four options is selected by pressing one digit. In this sample,
the level represented by the default primary Audiotex-level IOM
999 , has
Menu (M) Functionality because each of the four options may be selected
by pressing one digit (0, 1, 2, 3 or 6).
P - P
RIORITY
F
UNCTIONALITY
Courier listens for a multi-digit (up to 20 digits) Translation number to be
entered by the caller, in order to forward the call to the proper extension
number.
"Press '0' for our current CD rates, '1' to check on your account
balance, '2' if you would like information on opening a new account,
or '3' for more information."
When a caller presses "1 to check on your account balance" (1. Account
Balance), he hears:
“Press your account number now.”
Courier accepts the account number and connects the caller to the
extension of the proper Bank Representative, as defined in Translation
Number - Add. See Translation Number Browse.