Panasonic PanaVoice Courier, Installation Manual

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PanaVoice Courier Installation Manual 75
G - G
ROUP
F
UNCTIONALITY
An Information Only mailbox that uses Group Functionality allows more than one
mailbox for an extension.
For example, two students share one extension number in a room. Each student
can have his or her own separate voice mailbox with the use of Group Functionality.
For more information, see the Group Functionality Mailbox portion of the Mailbox
Maintenance section.
D
ECIDE
I
F
Y
OU
W
ANT TO
U
SE AN
A
UDIOTEX
L
IST
A
CCESS
N
UMBER
If your Audiotex List is limited to three or four options, you may want to include the
single-digit numbers (0 through 9) in the System Greeting, for immediate access. For
example:
“Thank you for calling First Bank. If you know your party’s extension, you
may enter it now. Press 1 for account information, 2 for information on
opening a new account, or 3 for other assistance. Or, remain on the line for
an attendant.”
However, if your Audiotex List is lengthy, you can include in the System Greeting a
single-digit number (Audiotex List Access Number) to hear a listing of single-digit
options. In our example below, the caller is directed to press 9.
“Thank you for calling First Bank. If you know your party’s extension, you
may enter it now. To select from a directory of information, press 9. Or,
remain on the line for an attendant.”
When the caller presses 9, he hears:
“Press 1 for account information, 2 for information on opening a new
account, 3 for current loan rates, 4 for CD rates, 5 for savings options, 6
for….”
IMPORTANT: You cannot have as the first digit, the same digits you use for Digit
to access Audiotex List from System Greeting, Digit to access Name Directory,
Translation/Extension Number Prefix type, or Override Digit.
W
RITE AND
R
ECORD
Y
OUR
S
YSTEM
G
REETING
M
ESSAGE
Use the Audiotex Maintenance Worksheets, Appendix 1, found at the end of this Manual
to document or outline the Audiotex Options you have defined. This information will be
needed to compose your System Greeting as well as setting up mailboxes in Mailbox
Maintenance.