Panasonic PanaVoice Courier, Installation Manual

Page: 74 / 141

PanaVoice Courier Installation Manual 73
AUDIOTEX DESIGN AND SET-UP EXAMPLE:
"Press '0' for our current CD rates, '1' to check on your account balance, '2' if you would
like information on opening a new account, or '3' for more information."
The following chart shows how a Bank designed its Audiotex list and developed its
opening System Greeting. The primary, or root level, menu in the Audiotex List has four
major choices.
Primary Menu:
Option 0: Option 1: Option 2: Option 3:
801 802 200 100
0-CD Rates 1-Acct. Balance 2-New Accounts 3-Ext.
Hear Message Message Played Mailbox Called Ext. Called
Option 0
If the caller presses " 0 for current CD rates " (0. CD Rates), he hears:
"Our current CD rate for a 6-month certificate is 6 percent. The minimum
deposit is $5,000. There is a penalty for early withdrawal. To speak to
someone regarding our CDs, press 230."
O
PTION
1
If the caller presses " 1 to check on your account balance " (1. Account Balances -
802), he receives another menu of choices:
"Press 0 for current loan information, 1 for regular accounts, or 2 for savings
accounts."
Secondary Menu:
Option 0: Option 1: Option 2:
803 204 205
0 - Loan 1 - Regular 2 - Savings
Translation Number * Extension Number Extension Number
Option 0 (secondary level)
If the caller presses "0 for current loan information" (0. Loan), he will hear this
message:
“Press your loan number now."
The caller will then be connected with the Bank representative responsible for his
account.
*Note: Courier will anticipate a translation number to be keyed. You must set up the account
numbers under Translation Number Maintenance.
O
PTION
3
If the caller presses " 3 for more information " (3. Information), extension 100 is called
(the switchboard operator) and the caller is assisted personally.
"Press 0 for current loan information, 1 for regular accounts, or 2 for savings
accounts."