Panasonic PanaVoice Courier, Installation Manual

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PanaVoice Courier Installation Manual 118
COURIER FILES & FOLDERS
The Courier system uses a structure of files and folders for its operation. An overview of
these structures follows so that a System Administrator or Telephone System Dealer will
be aware of the critical areas needed for backup purposes. The dealer may also use this
knowledge to assist in Operating System level maintenance that cannot be
accomplished by other means.
The folders used by the Courier are:
C:\ATA
C:\MES
C:\NAME
C:\MESNGR
C:\PBX
C:\DONGLE
C:\STATS
C:\UI
In addition, there are components in the C:\WINDOWS folder and some of its sub-folders
that are required for operation.
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C:\ATA
The ATA folder is the primary Courier folder. Most of the Courier programs reside
here, as do all of the data files and system messages.
One file of particular note here is the file INTEGRATED.TXT. If this file is deleted,
the Courier will prompt you ‘Is this an API system?’ upon restart. Should a Courier
system need to be toggled between API mode and non-API mode, delete this file,
restart the voice system, and answer the prompt accordingly.
The system messages stored here are all standard WAV files. If desired, the
System Greetings may be recorded in a studio, or on a multimedia computer, and
the resulting files copied to this folder. The correct format for these WAV files is 16
bit, 8kHz, mono.
Other formats will not work properly . Note that the System
Greeting file names are SAL01.WAV through SAL99.WAV.
The Courier keeps a running week of log files that may be required for diagnostic
purposes. These files are named OTCdddhh.LOG where ddd is the three-letter day
of week designation and hh is the two-digit hour of the day.
These logs are not
designed to be interpreted by the end user or the telephone system dealer. On
occasion, they may be required by support personnel to assist them in problem
determination. Typically, the needed files will be copied off to diskette and emailed
to support.
The files in this folder with a DAT extension are the system data files. These are the
files that are backed up to diskette each night. These files contain all the setup
information of the Courier (e.g. mailboxes, name directory, system greetings and
schedules, etc.) and are some of the most critical to have on backup.