Panasonic PanaVoice Courier, Installation Manual

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PanaVoice Courier Installation Manual 88
Note that on the system shown, i.e. 24 ports, setting the page break on "company"
will generate 25 separate reports, many of them multiple pages.
If you set the page break on "department", then the report will print on a large amount of
paper. They are generated as print files, so there is no need to print them if you just wish
to view the data.
T
R A F F I C
This report shows the system usage by port, by the hour. The report shows the usage
over a seven-day period, along with day, night, and 24 -hour totals.
There is also a final page for each group of ports showing the busiest hours on each port
by number of calls, and by time. It computes a utilization factor in percent. Finally, it will
show if all ports were busy for some specified period of time.
Note: When all ports are busy, the Courier cannot answer calls. If this number becomes large, it
indicates that the system needs more ports.
M
A I L
B
O X
S
U B S C R I B E R
R
E P O R T
This report gives a list of all the user mailboxes including department and company name
that the system extracts from the fields programmed in the Mailbox Setup Parameters. It
shows message totals, and the last time they logged in to check messages. It details the
total time of all the messages by user and also gives a total combined user message
time.
S
Y S T E M
S
T A T I S T I C S
/ E
X E C U T I V E
S
U M M A R Y
R
E P O R T
(
B Y
P O R T S
)
This report contains three separate sections: "Automated Attendant / Call Breakdown",
"Automated Attendant / Subsequent Transactions" and "Message Center Traffic (For all
ports)".
A
U T O M A T E D
A
T T E N D A N T
/ C
A L L
B
R E A K D O W N
This is a listing of the number of calls handled by a particular method when a person first
calls Courier. These are:
Direct Dial The caller knew what extension number was wanted and
entered it.
Menu Option The caller used one of the menu options programmed into the
Courier.
Dial 'O' Open The caller dialed the operator directly.
No Entry The caller waited until the Courier dropped them to the
extension specified as the drop extension. This would include
callers dialing from a rotary phone.