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PanaVoice Courier Installation Manual

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COURIER QUICK REFERNCE CARD

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IVR PROCESSING

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TRANSLATION NUMBERS

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STATISTICAL REPORTS

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DISTRIBUTION LISTS

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TRANSACTION STATISTICS

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NIGHTLY MAINTENANCE ROUTINES

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OG ALL ACTIVITY TO

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COURIER FILES & FOLDERS

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NETWORKING: NOVELL, NT & 98 SE

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Summary of Contents for PanaVoice Courier

Page 1: ...m e s s a g i n g m a d e e a s y m e s s a g i n g s y s t e m windows 98 windows n t courier manager...

Page 2: ...S Series 20 Telephone System Programming for In Band Integrated DBS Series 22 Telephone System Configuration for In Band Integrated 576 Series 23 CONSIDERATIONS FOR THIRD PARTY VOICE MAIL 24 COURIER P...

Page 3: ...EPORT 90 MENU REPORT 90 UTILITIES 91 PURGE OLD MESSAGES 91 DISTRIBUTION LISTS 92 DISTRIBUTION LIST MAINTENANCE 92 PARAMETERS 94 SYSTEM PARAMETERS 94 AUTOMATED ATTENDANT PARAMETERS 98 VOICE MAIL PARAME...

Page 4: ...DE 125 Machine Disassembly 125 DRIVER CONFIGURATION 126 NON API SETUP AND TEST ROUTINE 129 API SETUP AND TEST ROUTINE 129 API SETUP AND TEST ROUTINE 130 PCANYWHERE 131 RHETOREX ACCUCALL PLUS FOR WINDO...

Page 5: ...t Up configurations Caller ID options Nightly automatic Dat file down load to floppy drive LAN connectivity Internet connectivity Access to 90 000 mailboxes Extensive Class of Service customization WI...

Page 6: ...ition the various PC s and components have been configured to meet with our pricing strategy for these three segments The following information will give you a general understanding of these three pla...

Page 7: ...ourier two port platform does not come equipped with a modem however these useful tools can be purchased as an option The modem and software also give access to the Courier programming from remote loc...

Page 8: ...in three 72 pin SIMM sockets CONNECTORS 2 serial ports 1 parallel port 2 IDE connectors 1 floppy connector 1 mini DIN 6 PS 2 mouse 1 AT keyboard connector EXPANSION SLOTS 6 1 0 Six 16 bit ISA slots On...

Page 9: ...th small and large screen telephone display information This display permits access to the various features of the voice processing system without having to remember a wide variety of codes resulting...

Page 10: ...B SYSTEM MEMORY 32 MB CONNECTORS 2 connectors for external USB ports 2 serial ports 1 parallel port 2 IDE connectors 1 floppy connector 1 PS 2 mouse port 1 PS 2 or AT keyboard port 1 12 pin standard A...

Page 11: ...two types of PCI boards that are used a 4 port an 8 port This high density card allows us to use one hardware PC platform to provide growth from 4 to 32 ports Only 4 PCI slots are required to get a m...

Page 12: ...sockets 64 MB of synchronous DRAM SDRAM CONNECTORS 2 connectors for external USB ports 2 serial ports 1 parallel port 2 IDE connectors 1 floppy connector 1 PS 2 mouse port 1 PS 2 or AT keyboard port...

Page 13: ...ve 1 GB minimum 6 4 GB minimum 6 4 GB minimum Hours of Storage Up To 40 Hours Up To 550 Hours Up To 550 Hours Mailboxes Not Restricted Not Restricted Not Restricted Data Files Nightly Back Up Standard...

Page 14: ...ard Manual Video board specifications are documented in this manual 1 Note A PS2 type Mouse IBM AT type keyboard Courier Courier Plus PS2 keyboard for Courier UMS and a SVGA type monitor is required d...

Page 15: ...PanaVoice Courier Installation Manual 14 TW O PO RT COURIER SC H EM AT IC...

Page 16: ...PanaVoice Courier Installation Manual 15 FO U R PO R T COURIER PLUS SCH EM AT I C...

Page 17: ...PanaVoice Courier Installation Manual 16 FO U R PO R T COURIER UMS SC H EM AT I C...

Page 18: ...orts DBS Type Model Number API Non API API Non API API Non API API Non API API Non API VB 4970IP API 1 0 1 0 N A N A N A N A N A N A VB 43709 SLT Adapter 1 1 2 2 N A N A N A N A N A N A DBS 824 VB 425...

Page 19: ...to 25 pin API cable must be used to connect the port with the RS 232 connector on the telephone system The RS 232 connector will be clearly marked as API and will also be labeled COM1 The Integrated...

Page 20: ...gnated on the back of the PC adjacent to the voice board In the case of a 2 port voice board the center pair of the connector must be connected to the DBS analog port Refer to diagram C001 for the pin...

Page 21: ...1 Dial 2 1 19 Enter 1ST Extension Port Courier voice mail is installed on For the DBS 40 72 96 Press FF1 Dial 2 1 20 Enter 1ST AEC is being used followed by the SET THE CALL FORWARD NO ANSWER TIMER Pr...

Page 22: ...ial 42 Enter the type of forwarding followed by the Enter voicemail pilot number followed by the sign Repeat steps for each extension PROGRAMMING THE VOICE MAIL TRANSFER KEY ON API INTEGRATED SYSTEMS...

Page 23: ...ress 2 times Enter the VM pilot as the transfer extension Enter the VM extension in order from low to high Hit the key after each entry SET PERMANENT FORWARDING FOR EACH EXTENSION Press FF3 Enter the...

Page 24: ...DOWN Repeat for each VM extension 15 BLK DOWN SETUP HUNT GROUP Press FF5 Dial 1 Hunt Group Number 01 HOLD 1 HOLD Enter pilot number for the voice mail HOLD Enter each VM extension members and hit HOLD...

Page 25: ...systems In most cases simply choosing the appropriate PBX type on the PBX Parameter screen will configure the Courier for correct operation on that telephone system For telephone systems not listed s...

Page 26: ...hen the final program Courier Engine Ver xxx appears in lower task bar at the far right The following boot sequence will load when the system is powered on Note Only Sequence 1 and 2 are different on...

Page 27: ...link For this reason if you wish to do setup work on a Courier that will be integrated but is not currently connected to the API link you should activate the Courier in non API mode so that setup can...

Page 28: ...Hide button will remove the Courier voice system tasks from the task bar even though they are still running The Service Overlord screen tells you that the Courier is operating in either Integrated or...

Page 29: ...oning in API integrated mode You will find this application handy during the troubleshooting process to determine if the serial link data is being sent and received When this program is complete the S...

Page 30: ...ek To Date and Month To Date system statistics By clicking the appropriate MTD or WTD button you can see Calls received notification calls placed incoming fax calls calls dropped to the operator and n...

Page 31: ...are two ways to execute the UI You can Click on the Courier UI shortcut which is the telephone icon to the right of the Windows Start button On a Windows 98 machine this icon is in the Quick Launch tr...

Page 32: ...me Enter 1111 as the default password From the Toolbar left mouse click on Courier and then Login Courier will then ask for a Password Courier s default Password is 1111 Courier s default name is Cour...

Page 33: ...est call is unsuccessful verify all of the station and API programming on the telephone switch This is the most common problem when API integrated systems do not answer If programming appears correct...

Page 34: ...system is ready to go 1 System Parameters a Pilot Number b Number of Digits in Mailbox Number c Times to Ring an Extension d Time of Day for Maintenance Shutdown e Password Length f System Master Pas...

Page 35: ...r This function is used for the Monitoring feature Enter 1 to 9 rings This value takes effect on any extension that does not have a specific number of rings assigned in mailbox maintenance D TIME OF D...

Page 36: ...egration LAMP OFF PROTOCOL DEFAULT BLANK This field defines the DTMF sequence used to turn off a message waiting light e g 5X would be used for DBS 824 40 72 and 96 systems Note The field under Add Ma...

Page 37: ...ation functions which include out dialing for pager notification lighting message waiting lights or message notification This reduces the likelihood of glare or collisions with incoming calls UNRESTRI...

Page 38: ...uires the use of a port When using the Mailbox Builder COS 01 is used as the default 2 02 General Office This COS allows access to the System Distribution list Branching Message Forwarding and Call Sc...

Page 39: ...t time and do not save it or delete it PURGE OLD MESSAGES This is the number of days the system will hold a message before it is automatically deleted A message is considered old after listening to a...

Page 40: ...owner to place incoming calls into a holding queue while on a prior call Callers are notified as to their position in the Queue Queuing not to be utilized if Call Forwarding is active CALL RECORD Thi...

Page 41: ...extension to forward to can be entered in the Add Mailbox section at the user interface or at the telephone level CALL BACK When an internal message is left in your mailbox you can simply dial a digi...

Page 42: ...name is 20 characters You then select what Class of Service Items are to be included EDIT A CLASS OF SERVICE In the Class of Service name field click the name of the Class of Service you need to edit...

Page 43: ...ne screen to another These Tabs include Mailbox Setup Mailbox Properties Branching External Message Notification and Call Forwarding When you select an individual Mailbox or a group or range of mailbo...

Page 44: ...send the caller to the mailbox greeting to leave a message Note Make sure there is no conflict between the telephone system call forward timing parameter and the Times To Ring an Extension field locat...

Page 45: ...it will take the call back and play options to the outside caller In this case the telephone system should be set to call forward on a no answer to voice mail Note A non API integrated system must lea...

Page 46: ...om the automated attendant In addition if the system is going to be set up as automated attendant only no voice mail functionality then each telephone extension must be set up with an associated mailb...

Page 47: ...listens for only one 1 digit to be entered by the caller Courier anticipates that the caller will press one of the four options Press 0 for our current CD rates 1 to check on your account balance 2 i...

Page 48: ...ion see the Group Functionality Mailbox portion of the Mailbox Maintenance section GUEST MAILBOX G A Guest Mailbox not associated with a real extension on the telephone system If a message is left in...

Page 49: ...Answer Delivery Interval and 2 Busy Delivery Interval Light When a new message is left in the user s mailbox Courier activates the message waiting light on the telephone TIMED FORWARD The Courier all...

Page 50: ...LEAVING A MESSAGE IN A GROUP MAILBOX Call Courier Enter the Group Mailbox number Upon a busy or no answer condition the greeting will play instructing the caller For John Smith press 1 etc Dial the ap...

Page 51: ...stallations Enter the number of rings desired at this extension before Courier transfers a caller to the personal greeting This function is only used when Monitored is selected In this case the API li...

Page 52: ...fined and apply it ADD NEW After a specific mailbox group of mailboxes or range of mailboxes have been defined click this icon to enter the data Note Every mailbox number can have access to it s own 0...

Page 53: ...ey are satisfactory return to the mailbox set up screen and click the Add New Button If they are not what were expected go back to Global COS and change the settings 2 When 00 Custom Mailbox Setup has...

Page 54: ...the System Greeting during the individual mailbox greeting The mailbox owner s greeting must include information specifying the dialing options available Note Each type of mailbox is described in deta...

Page 55: ...rier will redial that number after the minutes set in the Interval field has expired When several numbers are defined the Courier will start with the number in the first field and switch to the next f...

Page 56: ...01 is the user who is setting the call forwarding The user sets his extension as the first position Extension 102 is in the second position and in this example is set for Not Monitored The Courier wil...

Page 57: ...sily This screen allows the administrator to view each mailbox and all of the options that have been set From the Courier OutLook Bar under the Maiboxes tab click the Browse Update icon The following...

Page 58: ...ourier OutLook Bar under the Name Directory Tab click the Name Maintenance icon The following menu appears MAILBOX NUMBER This field allows you to add subscribers to the Name Directory by first enteri...

Page 59: ...te spelling of names that have been added to the database will be displayed in this screen VIEW TOTAL SYSTEM NAME ENTRIES BY SYSTEM LIST Click to display Name Directory Database in the order selected...

Page 60: ...ch to display name in Mailbox Name field if it exists in the database DELETE To delete highlight the names displayed in the Entries For Selected Mailbox screen and click Delete REFRESH Click Refresh t...

Page 61: ...git dialing plan of IOM 999 and play the appropriate System Greeting that has been assigned according to the Greeting schedule SYSTEM GREETINGS SET UP Recording System Greeting messages is accomplishe...

Page 62: ...igit during the System Greeting the Courier will automatically drop the caller to the extension number set in this field The Courier will dial the extension and then follow whatever instruction is set...

Page 63: ...w IOM number Once this has been accomplished the Auto Attendant will follow the single digit dialing plan of the new IOM and play the appropriate message that has been assigned according to the messag...

Page 64: ...he schedule you are creating or editing DATE This field is used for holiday and special day schedules On the day that you define here the Courier will play the System Greeting that you have created fo...

Page 65: ...stem Greetings Note You must press Enter after each selection TO DELETE INFORMATION Double click on the field you wish to edit It changes color Use the delete key to blank out any information you want...

Page 66: ...play the default System Greeting From the Courier OutLook Bar under the System Greetings tab click the Greetings by Port icon The following screen appears To set up System Greetings by Port Left click...

Page 67: ...e trunk number must match what the PBX is providing For example trunk 001 will not work when the PBX is supplying 01 as the trunk number Use either a two or three digit format to enter the trunk numbe...

Page 68: ...ension number digit length is changed the default IOM will change accordingly becoming 99 for example if the extension length is changed to 2 digits From the Courier OutLook Bar click Audiotex tab the...

Page 69: ...ing as follows Click on the Mailboxes tab Click on the Maintenance icon Add the appropriate number of Information Only Mailboxes Return to the Audiotex section and enter the Information Only Mailbox n...

Page 70: ...9 Under the default primary Audiotex level IOM 999 the entries associated with specific single digits options 0 thru 9 are defined Callers can be directed while listening to the opening System Greetin...

Page 71: ...as displayed ADDITIONAL SUB LEVELS Additional sub levels can be defined from each single digit entry For example you may tell your caller to press 3 for Sales When your caller presses 3 he may hear ad...

Page 72: ...R INFORMATION ONLY MAILBOXES IOM You must define all Information Only Mailboxes except the default primary IOM 999 to use for your messages and for the menu selections you will use on your Audiotex Li...

Page 73: ...unctionality Courier listens for only one 1 digit to be entered by the caller P Priority Functionality Courier listens for a multi digit up to 20 digits Translation number to be entered by the caller...

Page 74: ...someone regarding our CDs press 230 OPTION 1 If the caller presses 1 to check on your account balance 1 Account Balances 802 he receives another menu of choices Press 0 for current loan information 1...

Page 75: ...tionality because each of the four options may be selected by pressing one digit 0 1 2 3 or 6 P PRIORITY FUNCTIONALITY Courier listens for a multi digit up to 20 digits Translation number to be entere...

Page 76: ...your Audiotex List is lengthy you can include in the System Greeting a single digit number Audiotex List Access Number to hear a listing of single digit options In our example below the caller is dir...

Page 77: ...All or Specific Mailboxes Option 2 Information 0nly Mailbox Maintenance IOM Access Record Change Mailbox Functionality Options Update Change Delete or Use Change IOM Password Option 3 System Greeting...

Page 78: ...integration the Courier will know what extension number the call forwarded from and will play the correct personal greeting without having to program call forward ID for each extension When you call t...

Page 79: ...gain To re enter your Password press 1 if you are satisfied press 2 and proceed to Step 4 4 Press 2 to record your name Your name recording will be used to identify your voice mailbox to other users o...

Page 80: ...PanaVoice Courier Installation Manual 79 COURIER QUICK REFERNCE CARD...

Page 81: ...Every IVR Claim number can have a distinct message played when the caller enters their number These messages are recorded by the IVR Administrator and are recorded through a regular telephone on the s...

Page 82: ...YS FOR IVR STATUS MESSAGES DEFAULT 02 Status messages are the individual messages recorded to provide information to the incoming caller This field will determine the amount of days you can leave thes...

Page 83: ...und sign to exit TO ACTIVATE A PRE RECORDED STANDARD MESSAGE Press 1 to change the status of a number Courier plays Press 1 if the number is ready 2 if the number is not ready or 3 through 7 for speci...

Page 84: ...o hear it 2 to re record it or 3 to use it as is Press the appropriate selection TO HEAR THE CURRENT STATUS OF A NUMBER Press 3 to hear the current status of a number Courier plays the current status...

Page 85: ...geographic area for example BR O W S E From the Courier OutLook Bar under the Translation Numbers tab click the Browse icon The following screen appears This area provides the System Administrator th...

Page 86: ...this field to define the ending number ENTER THE EXTENSION NUMBER This field defines the extension number or voice mailbox number incoming callers will be transferred to once the translation number de...

Page 87: ...bers tab click the Delete icon The following screen appears ENTER STARTING TRANSLATION NUMBER Use this field to define the starting number ENTER ENDING TRANSLATION NUMBER Use this field to define the...

Page 88: ...ates the following reports Traffic System Usage Table Report by ports TRmmddyy pr MailBox Subscriber Report by system MRmmddyy pr System Statistics Executive Summary Report by ports CRmmddyy pr Extens...

Page 89: ...R REP O RT This report gives a list of all the user mailboxes including department and company name that the system extracts from the fields programmed in the Mailbox Setup Parameters It shows message...

Page 90: ...The caller received a ring no answer after making their first selection Subsequent Direct Dial The caller keyed in another extension number after their first selection Subsequent Dial 0 The caller gav...

Page 91: ...ieved 27 Ave Seconds per Message 36 EX T E NS I O N REP O R T The extension report is a summary by mailbox extension of all the activity that occurred The previous reports presented an aggregate of al...

Page 92: ...BE BEFORE THEY ARE DELETED This field allows you to define the age of messages that you wish to delete from the system PURGE STATUS The screen shows the message deleted including the associated mailb...

Page 93: ...has yet to receive them This status report can be printed and given to the sender of the message The System Administrator can also create the names of new distribution lists that the mailbox owners c...

Page 94: ...SCRIPTION TEXT The Courier system contains 64 descriptions which may be assigned to both System and User distribution lists On the Descriptions screen you may make changes to any of the 64 names so th...

Page 95: ...lowing menu appears MAILBOX NUMBER DIGIT LENGTH DEFAULT 3 Enter the appropriate number to set the Mailbox digit numbers from 2 to 5 digits All Mailboxes must be the same length The number of digits us...

Page 96: ...dialed and wait to see if the caller continues to enter digits to complete an extension number or if the caller actually stops at 1 digit Under most circumstances it is recommended to use distinct tr...

Page 97: ...fined in the password length field described above The default System Master Password is 1111 To ensure confidentiality Courier displays stars as you enter the password The Master System Password shou...

Page 98: ...using military format 00 01through 23 59 The default shutdown time is 00 05 or 12 05 am PILOT EXTENSION NUMBER DEFAULT 500 There is a default pilot extension number for the DBS of 500 If your pilot nu...

Page 99: ...ons or send them directly to leave a message Selecting no monitoring means that the Auto Attendant will blind transfer calls Typically API integrated systems use the Monitor function In Band integrate...

Page 100: ...1 digit dialing more so than extension dialing then use the Prefix Before Dialing for extension numbers Likewise if the system is designed for more extension number dialing then use the Prefix Before...

Page 101: ...AULT YES Courier can announce to the caller the name of the person of the extension being called When active and a mailbox owner has recorded a name Courier tells the caller I will ring persons name W...

Page 102: ...rded message The maximum length is 1800 seconds 30 minutes Enter from 1 to 1800 seconds by typing the number or click the left or right arrow icon to increment 1 second at a time MAXIMUM SILENCE DEFAU...

Page 103: ...d at the time interval in minutes indicated here Enter from 1 to 999 minutes by typing the number or click the left or right arrow icon to increment 1 minute at a time Note For non API systems only NO...

Page 104: ...ages are stamped Private they cannot be transferred from one mailbox to another ALLOW URGENT MESSAGES DEFAULT YES By clicking Yes Messages from callers can be stamped Urgent When viewing messages from...

Page 105: ...NK This field defines the DTMF sequence used to turn on a message waiting light at the extension when a new message is to be delivered e g 4X would be used for DBS 824 40 72 and 96 systems Note The fi...

Page 106: ...con The following menu appears DIGIT TO ACCESS AUDIOTEX FROM OPENING SYSTEM GREETING DEFAULT BLANK You can define a digit that will allow the caller to enter a pre defined Information Only Mailbox tha...

Page 107: ...EAT COUNT WHEN NO RESPONSE DEFAULT 0 Enter the number of times an Information Only Mailbox will replay it s message if no action is taken before Courier thanks the caller and disconnects Enter any num...

Page 108: ...ook flash time is the length of time the Courier flashes the PBX system when transferring calls The default flash time is one half second 50 hundredths of a second The appropriate flash time should be...

Page 109: ...FAULT The Busy Return Protocol tells Courier how to manually return to the original caller after determining the requested telephone extension is busy An ampersand represents a flash a comma represent...

Page 110: ...BLANK This parameter is for Centrex integration Enter the phone number prefix for each telephone extension This will let the Courier know exactly what format to look for when directing a Centrex call...

Page 111: ...Greeting main greeting and no System Greeting Drop Mailbox is defined Depending on the type of mailbox the Courier will dial the extension the mailbox is associated with and then follow whatever instr...

Page 112: ...er to try back at a later time Enter from 0 to 99 times by typing the number or click the right or left Icon to increment by one TIMES TO RING AN OPERATOR BEFORE RETURNING NO ANSWER DEFAULT 4 When a c...

Page 113: ...mation is needed MESSAGE NOTIFICATION There are various ways to deliver messages to the appropriate owner most of which have already been defined This field is used to define the type of message notif...

Page 114: ...s which ports will be responsible for handling Automated Attendant functions and or Voice Mail functions Clicking the Voice Mode field for the specific port will drop down a list of options that are d...

Page 115: ...the Courier OutLook Bar under the Parameters Tab click the Transaction Statistics icon The following menu appears LOG MAILBOX STATISTICS DEFAULT If you select Yes Courier stores mailbox statistics to...

Page 116: ...eral maintenance routines Typically this process will take approximately five minutes and the Courier cannot process incoming calls during this procedure You can set the time of day this routine is pe...

Page 117: ...f mailboxes have been programmed to purge messages after a certain period of retention then the Courier will do so In addition the Courier will check the Recycle Bin of each mailbox and delete a messa...

Page 118: ...o 0 the system will never automatically Logoff Select Apply to apply any item without leaving this screen Select Cancel to leave this screen without saving any changes Select OK to apply all changes a...

Page 119: ...restart the voice system and answer the prompt accordingly The system messages stored here are all standard WAV files If desired the System Greetings may be recorded in a studio or on a multimedia com...

Page 120: ...ere the mailbox names personal greetings and distribution list names are stored C MESNGR The MESNGR folder contains the User Interface i e the Courier UI and its related help files and supporting prog...

Page 121: ...k on the network neighborhood icon and select Properties from the list Confirm that your network card is listed under The following network components are installed If not you will need to troubleshoo...

Page 122: ...ification tab For your computers to be visible to everyone in the workgroup they must each have the EXACT SAME Workgroup name The Courier machine is shipped with workgroup as the workgroup name If you...

Page 123: ...program group under your Start Programs button Click Courier Startup in this program group to begin using the User Interface The first time this program is started you must tell it what the machine na...

Page 124: ...tions will be distributed with an autorun feature A CD Rom must be attached to the computer to utilize this type upgrade To upgrade using this method close down the Courier software completely by clic...

Page 125: ...r upgrade Start Showjump by left mouse clicking on Start Programs Rhetorex Showjump Diagram 1 Diagram 1 Select the board type and the next available I O address Normally the second board should be 301...

Page 126: ...e next available I O address as shown in showjump Shut down the Courier using the proper shutdown through the Service Overlord Shut down Windows using the proper shut down procedure PH Y S IC AL IN ST...

Page 127: ...lation Manual 126 Diagram 5 Diagram 5 shows the unused slots DR I V ER CO NF I GU R AT I O N Reboot the machine and shut down the Courier Diagram 6 Diagram 6 shows clicking on the Start menu Rhetorex...

Page 128: ...ourier Installation Manual 127 Diagram 7 The level of drivers is shown in Diagram 7 Diagram 8 Clicking Next will show current boards loaded Diagram 8 Diagram 9 Clicking Add will add the new voice boar...

Page 129: ...llation Manual 128 A listing of all Rhetorex Brooktrout voice boards will be shown in the next screen Diagram 10 Select the appropriate voice board Diagram 11 Diagram 10 Diagram 11 After adding the bo...

Page 130: ...ourier Answer Dial Hunt Group Is Hunt Group Correctly Programmed Correct Programming Disconnect Courier and Check Analog Port with Butt Set Dial Each Individual Port Does each port answer Does port an...

Page 131: ...r Up Sequence Call Technical Support No No Yes Yes Does the Courier Answer Dial the First Port Is Audio Present Dial the Next Port in Sequence Are Ports Sequentially Wired Start the Courier UI Yes Is...

Page 132: ...the Modem There are support accounts set up within PCAnywhere When logging into the machine use Dealer for the login and Courier for the password Remote maintenance may be done from this connection a...

Page 133: ...se features you must first either create a new PCPM table or load an existing PCPM table using the New and Open commands from the File menu The information stored in the PCPM table is presented in thr...

Page 134: ...is type of frequency analysis is faster than scanning the full frequency range Use this option if Learn cannot define a tone because the cadence is too short for a complete analysis Quick Scan Quick s...

Page 135: ..._______________________ __________ ____________ _____________ 3 ______________________________ __________ ____________ _____________ 4 ______________________________ __________ ____________ __________...

Page 136: ...___ ____________ _____________ 4 ______________________________ __________ ____________ _____________ 5 ______________________________ __________ ____________ _____________ 6 _________________________...

Page 137: ...endant Call Breakdown 88 Automated Attendant Subsequent Transactions 89 Automated Attendant Parameters 98 B Booting the Application 25 Branching 38 53 Busy Delivery Interval 102 C Call Back 40 Call Fo...

Page 138: ...t 90 External Msg Message Notify 54 F Fax 62 Files Folders 118 FIRST TIME USER SETUP 78 FOUR PORT COURIER PLUS SCHEMATIC 15 FOUR PORT COURIER UMS SCHEMATIC 16 Full Functionality 46 G Global Class of S...

Page 139: ...ximum Record Time 101 Maximum Silence 101 Menu Functionality 46 Menu Report 90 Message Center Traffic 89 Message Forwarding 39 Message Notification 33 36 40 42 48 103 112 Monitored Not Monitored 43 N...

Page 140: ...Priority Functionality 46 Programming for API Integrated DBS Series 20 Programming for In Band Integrated DBS Series 22 Purge New Messages 38 Purge Old Messages 38 PURGE OLD MESSAGES 91 Q Query Only M...

Page 141: ...ystem Configuration for In Band Integrated 576 Series 23 Third Party Voice Mail 24 TIME OF DAY FOR MAINTENANCE SHUTDOWN 33 34 Timed Forward 48 Times to retry a dropped call 110 Times to ring an Extens...

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