Interactive Messaging
UX Mail Manual
Chapter 2: Features
◆
167
2
Programming
Step 1
Set up the Interactive Mailbox.
1.1
C
USTOMIZE
: M
AILBOX
O
PTIONS
E
DIT
: I
NTERACTIVE
: [G
383).
- Select
Interactive
.
✔
By default, there are no Interactive Mailboxes assigned.
Step 2
Optionally assign a department name to an Interactive Mailbox.
2.1
C
USTOMIZE
: M
AILBOX
O
PTIONS
E
DIT
: I
NTERACTIVE
: [G
384).
- This information appears on the
Distribution List (
and
Mailbox Options
(page 497) reports.
✔
By default, there are no department names assigned.
Step 3
Set how long voice mail will wait when the Interactive Mailbox caller is silent.
3.1
C
USTOMIZE
: M
AILBOX
O
PTIONS
E
DIT
: I
NTERACTIVE
: [I
- This is helpful for rotary dial callers that cannot dial # to confirm a response.
✔
By default, this interval is
3
seconds.
Step 4
Assign the mailbox that should record the Interactive Mailbox responses.
4.1
C
USTOMIZE
: M
AILBOX
O
PTIONS
E
DIT
: I
NTERACTIVE
: [I
387).
- Normally, this is a Subscriber, Guest, or Message Center Mailbox.
✔
By default, this entry is
N
(no mailbox assigned).
Step 5
Set the Interactive Prompt review mode.
5.1
C
USTOMIZE
: M
AILBOX
O
PTIONS
E
DIT
: I
NTERACTIVE
: [I
388).
- The caller can optionally be able to review their responses after each response is recorded
or only after all responses are recorded.
✔
By default, this entry is
None
(no review allowed).
Step 6
Determine how voice mail handles incomplete responses.
6.1
C
USTOMIZE
: M
AILBOX
O
PTIONS
E
DIT
: I
NTERACTIVE
: [I
388).
- If enabled, all responses are recorded (even if the caller did not record responses to all
Interactive Prompts).
- If disabled, responses are recorded only if the caller responded to each Interactive Prompt.
✔
By default, this option is disabled (No).
Step 7
Leave the Time Limit for Dialing Commands at it’s default setting.
7.1
C
USTOMIZE
: M
AILBOX
O
PTIONS
E
DIT
: I
NTERACTIVE
: [C
386).
✔
By default, this option is
5
seconds.
Summary of Contents for UX5000
Page 18: ...Table of Contents xvi Table of Contents UX Mail Manual ...
Page 46: ...Some Common UX Mail Applications 28 Installation UX Mail Manual ...
Page 243: ...Message Retention UX Mail Manual Chapter 2 Features 225 2 ...
Page 313: ...Transfer to an ACD Group UX Mail Manual Chapter 2 Features 295 2 Operation N A ...
Page 328: ...Welcome Message 310 Chapter 2 Features UX Mail Manual ...
Page 361: ...Customize Distribution Lists UX Mail Manual Chapter 3 Programming 343 3 Remove Add List ...
Page 516: ...Reports Mailbox Options Report 498 Chapter 3 Programming UX Mail Manual Subscriber Mailbox ...
Page 528: ...Reports Auto Attendant Trunk Report 510 Chapter 3 Programming UX Mail Manual ...
Page 542: ...Tools Updates 524 Chapter 3 Programming UX Mail Manual Updates Description Not used ...