NEC UX5000, Manual

Page: 113 / 588

Call Waiting
UX Mail Manual Chapter 2: Features
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Call Waiting
Description
Automated Attendant callers can wait in line (without hanging up) for a busy extension to become free.
Voice mail sends a beep to the busy extension letting them know a call is waiting. Call Waiting is only avail-
able to Subscriber Mailboxes, and only when the outside caller is routed from the Automated Attendant by a
Screened Transfer (TRF) action or by Directory Dialing. Call Waiting is beneficial if the receiving extension
doesn’t want waiting callers to automatically go to their mailbox when they are unavailable. They will wait
in line to be answered instead.
Related Features
Auto Attendant Do Not Disturb (page 60)
Auto Attendant Do Not Disturb disables Call Waiting.
Call Announcing (page 78)
When an Automated Attendant caller dials a subscriber’s extension, Call Announcing can broadcast their
name to the extension user (who can then either accept or reject the call).
Call Queuing (page 84)
Automated Attendant callers can wait in line (without hanging up) for a busy extension to become free.
Voice mail tells the caller their place in queue while they wait.
Directory Dialing (page 120)
Calls routed to a subscriber’s extension via Directory Dialing can use Call Waiting.
Mailbox Name (page 180)
If the Subscriber Mailbox name is recorded, voice mail will use the name when routing and announcing
the call.
Next Call Routing Mailbox (page 247)
The Next Call Routing Mailbox provides callers with additional dialing options after they leave a mes-
sage in a mailbox.
Park and Page (page 251)
Park and Page disables Call Waiting.
Screened Transfer (page 270)
Calls routed to a subscriber’s extension via an Automated Attendant Screened Transfer can use Call
Waiting.
Unscreened Transfer (page 299)
Calls routed to a subscriber’s extension via an Automated Attendant Unscreened Transfer can not use
Call Waiting.