NEC UX5000, Manual

Page: 288 / 588

Screened Transfer
270
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Chapter 2: Features UX Mail Manual
Screened Transfer
Description
Screened Transfer is an Automated Attendant option that allows callers to directly dial system extensions.
Screened Transfer allows the Automated Attendant to transfer outside calls to the system extensions without
the need for a live receptionist or operator. Screened Transfer is similar to UX5000 screened transfers in
which the transferring party controls the transfer. After an Automated Attendant caller dials an extension,
voice mail calls (screens) the destination extension to see if the transfer can go through.
■ If the destination is busy or in DND, the Automated Attendant doesn’t extend the call and immediately
provides the caller with additional options.
■ If the destination is available, the Automated Attendant rings it. If the destination answers, the call goes
through. If the destination doesn’t answer within a preset interval, the Automated Attendant doesn’t
extend the call and provides the caller with additional options.
Screened vs. Unscreened Transfer
Both Screened and Unscreened Transfer allow Automated Attendant callers to directly dial system exten-
sions. The following summarizes the differences between these two types of Automated Attendant transfer.
■
With Unscreened Transfer, calls from the Automated Attendant ring like other transferred calls and dis-
play the incoming Caller ID data (if provided by telco and enabled in programming). Screened Transfers
ring like Intercom calls and do not display Caller ID until the call is answered.
■
Both Screened and Unscreened Transfers route unanswered calls to the subscriber’s greeting (recorded
or default) so the caller can leave a message. However, only Screened Transfer allows the caller to dial 2
to reach the Next Call Routing Mailbox options (if programmed).
The following table shows in detail how Screened Transfer operates.
Screened Transfer (TRF) Operation
■ Call = Call answered by the Automated Attendant.
■ Extension = Extension dialed by Automated Attendant caller.
If Auto Attendant Do Not Disturb is off (see page 60 for more on this feature):
Extension Idle Extension Busy Extension in DND
With Active Greeting
Recorded 1. Puts call on Hold.
2. Tries extension (i.e., tests
for status).
3. Rings extension.
- If answered , transfers
call.
- If unanswered , plays
greeting and prompts
caller to start recording.
1. Puts call on Hold
2. Tries extension (i.e., tests
for status).
3. Sends call to mailbox:
-Plays greeting.
-Prompts caller to start
recording.
1. Puts call on Hold.
2. Tries extension (i.e., tests
for status).
3. Sends call to mailbox:
-Plays greeting.
-Prompts caller to start
recording.