NEC UX5000, Manual

Page: 103 / 588

Call Queuing
UX Mail Manual Chapter 2: Features
◆
85
2
Programming
Step 1
Enable Call Queuing for the Subscriber Mailbox.
1.1 C
USTOMIZE
: M
AILBOX
O
PTIONS
E
DIT
: S
UBSCRIBER
: [S
UBSCRIBER
] C
ALL
Q
UEUING
(
PAGE
440).
- Enable (check) or disable (uncheck) Call Queuing for the Subscriber Mailbox.
✔
By default, Call Queuing is disabled (No).
Step 2
Adjust the Call Queuing Hold timer.
2.1 C
USTOMIZE
: S
YSTEM
O
PTIONS
: [G
ENERAL
2] C
ALL
Q
UEUING
H
OLD
T
IMER
(
PAGE
464).
- With Call Queuing enabled, Automated Attendant callers to the subscriber’s busy exten-
sion will wait this interval for the extension to become free. When this timer expires, the
Call Queuing call processing begins.
✔
By default, this timer is 30 seconds.
Step 3
Set the minimum number of voice mail ports that must be idle before voice mail can queue
for a busy extension.
3.1 C
USTOMIZE
: S
YSTEM
O
PTIONS
: [G
ENERAL
2] C
ALL
Q
UEUING
N
UMBER OF
I
DLE
P
ORTS
(
PAGE
464).
- Call Queuing can only occur if an adequate number of ports are available.
✔
By default, 2 ports must be idle in order for Call Queuing to occur.
Step 4 Record an alternate Music On Hold program.
4.1 S
EE
O
PERATION BELOW
.
- Before recording, optionally connect a customer-provided handset recording device to the
administrator’s terminal.
✔
By default, the Music On Hold program is Baby Elephant Walk alternating with a synthe-
sized music program.