NEC UX5000, Manual

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Automated Attendant
68
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Chapter 2: Features UX Mail Manual
Automated Attendant
Description
The Automated Attendant can automatically answer incoming calls, play an announcement, and provide
dialing options to callers. There are 3 major Automated Attendant components:
■ Answering Table (page 54)
The Answering Table determines how the Automated Attendant answers outside calls on each voice mail
port, according to the time of the day and day of the week that the call is ringing. The Answering Table
divides the time of day and day of the week into individual schedules, which in turn assign a Call Routing
Mailbox to each call. There are 50 Answering Tables, with 20 schedules within each table. There are three
types of Schedules: Day (single day), Range of Days (e.g., Monday through Friday), and Specific Date
(e.g., 12/25).
■ Call Routing Mailbox (page 88)
A Call Routing Mailbox is a mailbox associated with an individual Answering Table schedule. It speci-
fies which dialing options (Dial Action Table) are available to callers. It also provides two announce-
ments to callers: the Welcome Message (which greets callers) and the Instruction Menu (which describes
the caller’s dialing options). By default, there are 17 Call Routing Mailboxes.
■ Dial Action Table (page 116)
Once the Automated Attendant answers, the Dial Action Table provides the dialing options to callers.
Each digit a caller can dial is assigned a specific action (function) in the Dial Action Table. The dial
action used depends on the setting in the active Call Routing Mailbox, which in turn depends on the
Answering Table setup. There are 500 Dial Action Tables.
The following block diagram shows the default Automated Attendant setup.
DIL to Voice Mail
Master (700)
Port Options
Answering
Table 1
Monday-Friday
8:00AM
Dial Action
Table 1
Call Routing
Mailbox 812
Call Routing
Mailbox 813
Dial Action
Table 2
Call Routing
Mailbox 814
Monday-Friday
Noon
Monday-Thursday
5:00PM
Friday
5:00PM
Customize:
Port Options:
Answering Table
Customize:
Answering Tables
Customize:
Dial Action Table
Customize:
Dial Action Table
Dial Action Table 1 and 2
Dialing Options
Dial an extension number, or
0 for the operator
Default Automated Attendant Answering
All ports
Use Answering
Table 1
Which chooses Call
Routing Mailboxes 811-814
(depending on day/time).
And Dial Action
Tables 1 or 2
With these dial-
ing options
From the System
Administrator ’ s mailbox (301),
record a Welcome Message (SA +
W) and Instruction Menu (SA + I) for
the active Call Routing Mailbox.
Call Routing
Mailbox 811
Customize:
Mailbox Options
Edit 811
Customize:
Mailbox Options
Edit 812
Customize:
Mailbox Options
Edit 813
Customize:
Mailbox Options
Edit 814