Leica GR10, Operational Manual

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6: Context sensitive help
Support: Leica Active Assist
Background information
During a support incident you may be asked by Leica support staff to connect to
Active Assist
.
Active Assist
allows access to your receiver's web interface by Leica NRS support staff in a protected network.
Press the Connect button in order to initiate the connection to the Active Assist server.
For using Active Assist the Leica NRS support staff needs to know the serial number of your
receiver.
This means that Active Assist can only be used if a support incident has been created and the
receiver’s serial number has been forwarded to Leica NRS support.
Disconnect button
If the connection to the Active Assist server was accepted you will automatically be logged out
from the web interface. Leica NRS support staff will inform you when the Active Assist session
has been finished. Please do not log in during an Active Assist session as this may disrupt the
Active Assist connection.
When being connected to Active Assist you can disconnect from the server using the Disconnect
button. Please be aware that this will stop any support activities, which might be taking place.
Please inform Leica support before disconnecting from the Active Assist server.
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