Leica GR10, Operational Manual

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Printed Documentation
Support: Support tool
Background information
Enter a support case and send to Network Reference Stations support with a file containing the receiver configuration
and settings.
All fields except the
Existing incident ID
field must be filled in before the Support Tool can be
used in manual mode.
Setting Descriptions
The table below describes the settings that can be configured on the Support tool page.
Support tool Description
Operator,
Company,
Country, Email
This information is filled in via the Support / Properties page.
Subject
Enter a short description of the support incident.
Description
Enter a detailed description and work flow of the support incident. The more
information that is supplied at this stage the quicker we can assist you.
Existing incident
ID
Enter the incident ID if a support case already exists for the current receiver problem.
Press the Mail icon to send your support question to Network Reference Stations support.
In the case that the Leica SMTP server cannot be reached, e.g. due to network connectivity
issues on the reference site, the zip file containing the receiver settings can be downloaded from
the
Transfer / Settings
directory on the SD card. After the manual download to the local PC the
file can be sent via email to Leica NRS Support.
Related topics
Support: Properties
Event log messages
Directory Structure of the Memory Device
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