Fuji Xerox DocuPrint P505 d User Manual Download Page 191

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Trouble during Printing

191

Proble

Solvin

Trouble during Printing

This section describes how to resolve print problems.

Unable to Print

If you cannot print a document, identify the symptom in the following table to perform the
remedy.

Symptom

Cause

Remedy

Data remains in
the printer icon.

The machine is not
powered on.

Switch the power on.

The network cable is
disconnected from the
computer.

Connect the network cable to the
computer.

The network cable is
disconnected from the
machine.

Connect the network cable to the
machine.

An error occurred in the
machine.

Check the error details and take an
appropriate action.

The IP address or SMB
network path is not
correctly set.

Set the correct IP address or SMB network
path.

The network between the
computer and machine is
abnormal.

Check with your network administrator.

The port is not enabled.

Enable the port.

The hard disk space of the
machine is insufficient.

Delete unnecessary data such as stored
documents (Secure Print) in folders to
increase free space.

The machine is connected
to multiple computers.

Wait for a while, and then try printing
again.

The data has
been sent to the
machine.

The machine is out of
paper.

Load paper in the machine.

No paper is loaded for the
specified paper size.

Load paper of the size specified.

Reference



Refer to "Loading Paper" (P.41).

An error occurred in the
machine.

Check the error details and take an
appropriate action.

Summary of Contents for DocuPrint P505 d

Page 1: ...1 RFX3ULQW 3 G User Guide ...

Page 2: ...emarks or trademarks of Fuji Xerox Co Ltd In this manual safety instructions are preceded by the symbol Always read and follow the instructions before performing the required procedures The data saved in the hard disk of the machine may be lost if there is any problem in the hard disk Fuji Xerox is not responsible for any direct and indirect damages arising from or caused by such data loss Fuji Xe...

Page 3: ...talling Printer Drivers on Computers 27 Configuration on the Computer 27 3 Product Overview 29 Machine Components 30 Front and Rear Views 30 Control Panel 32 Internal Parts 32 Finisher and 4 Bin Mailbox Optional 33 High Capacity Feeder Cabinet and Caster Optional 33 Control Panel 34 About the Home Screen 34 Basic Operations on the Touch Panel 34 Moving Adding or Removing the Tiles 35 Using the Key...

Page 4: ...6 About 76 Notifications 76 Paper Trays 76 Supplies 77 Billing Usage 77 General 77 Connectivity 79 Support 85 Resets 86 7 CentreWare Internet Services 87 Overview 88 Setting Up the CentreWare Internet Services 89 Supported Web Browser 89 Setting Up From Web Browser 89 Starting the CentreWare Internet Services 90 Overview of the Menu Items 91 Home 91 Apps 91 Jobs 91 Connectivity 91 Permissions 91 S...

Page 5: ...DL Settings 136 Logs 140 Software Update 140 Plug in Settings 140 Measurements 141 8 Encryption and Digital Signature Settings 143 Encryption and Digital Signature Overview 144 Types of Certificate 144 Requesting another CA to issue a certificate 144 Encryption Features for Communication 144 Configuration of HTTP Communications Encryption 146 Step1 Configuration on the Machine 146 Step2 Configurat...

Page 6: ...ing the Touch Screen 166 Cleaning the LED Lens 167 Adjustments and Maintenance Procedures 170 Adjusting Paper Registration 170 Transfer Voltage Adjustment 172 Adjusting the Fusing Unit 172 Adjusting the Altitude 173 Performing a Developer and Transfer Roller Cleaning Procedure 173 Adjusting the Density 174 Refreshing the Toner 174 Removing Optional Components 175 Removing the High Capacity Feeder ...

Page 7: ...01 077 999 246 081 001 091 999 246 092 001 092 999 246 093 001 093 999 247 099 001 101 999 247 102 001 115 999 247 116 001 116 999 248 117 001 117 999 253 118 001 122 999 254 123 001 126 999 255 127 001 132 999 257 Other Errors 258 Paper Jams 259 Paper Jams in the Bypass Tray 260 Paper Jams in Tray 1 262 Paper Jams in Trays 2 to 5 264 Paper Jams in the Fusing Unit 266 Clearing Paper Jams from the ...

Page 8: ...Automated Meter Reading 277 Check or Maintenance Request of the Machine 277 Automated Alert Notification 277 Timely Delivery of Consumables 277 Remote Modification of the Settings 277 Software Upgrade 277 ...

Page 9: ...1 1Before Using the Machine ...

Page 10: ...achine and to use it effectively be sure to read this guide before use The guide assumes that you are familiar with a personal computer and that you are knowledgeable of computer networks When you need additional information refer to the manuals provided with the personal computer operating system and network products After reading this guide be sure to keep it handy for quick reference It will be...

Page 11: ... for safe use of the machine Be sure to read this guide first Setup Guide The guide describes step by step instructions on how to set up your printer Help Accessible from the Software Print Driver Help The help describes the print features and operations Guides for Optional Components Optional components are available for the machine Some of them come with user guides The guides for optional compo...

Page 12: ... SNMP protocol s community name and authentication password from the default values affects the behavior of cooperative software or utilities Check the influence before changing these settings When using the Global IP Address on the machine set the IP address filtering setting to prevent the machine from illegal access from an external network browsing job history or accessing the data stored in t...

Page 13: ...bes how to print documents using various features 6 Device Describes the procedures to check the machine status and set up the system 7 CentreWare Internet Services Describes how to use CentreWare Internet Services 8 Encryption and Digital Signature Settings Describes how to configure the machine to use the Encryption and the Digital Signature features with your communications and documents 9 Auth...

Page 14: ... reference included in this guide Names of media features touch screen messages and input text Folders files applications button or menu names displayed on the touch screen Names of menus commands windows or dialog boxes displayed on the computer screen and their buttons and menu names button Hardware buttons on the control panel key Keys on the keyboard of the computer Path to a certain item with...

Page 15: ...2 2Setting Up the Printer Printer Setup ...

Page 16: ...inter is a printer which is directly connected to your computer using the USB cable If your printer is connected to a network instead of your computer skip this section and go to Connecting to a Network Using the Ethernet Cable P 17 1 Connect the smaller end of the USB cable to the USB port at the rear of the printer 2 Connect the other end of the cable to a USB port of the computer Important Do n...

Page 17: ...utomatically by receiving data from a connected device When the printer is in Low Power mode or Sleep mode the touch screen is powered off and unresponsive To wake the printer manually press the Power button Restarting Placing in Sleep Mode or Turning Off the Printer Note If the printer does not respond to a single press of the Power button then press and hold the button for 5 seconds A Please Wai...

Page 18: ...nter is connected to the computer Based on that information the program will automatically install the drivers and software to your computer Before starting this basic setup make sure that the printer is turned on and ensure the cable connections as follows To set up the printer as a network wired printer connect the Ethernet cable to the printer To set up the printer as a USB printer connect the ...

Page 19: ...s of the Wireless LAN Kit are described below 1 EAP method supports PEAPv0 MS CHAPv2 EAP TLS EAP TTLS PAP EAP TTLS CHAP and EAP TTLS MSCHAPV2 2 WPS 2 0 compliant Note The Wireless LAN Kit is configured as a secondary network interface by default If the wireless connection is the only network to be used the Wireless LAN Kit must be set as the primary interface When the Wireless LAN Kit is configure...

Page 20: ...ed for wireless configuration by entering PIN assignments into the wireless LAN access point This setting performed through access point is available only when the access points of your wireless router supports WPS 3 For WPS operation on the wireless LAN access point refer to the manual supplied with the wireless LAN access point Wireless Settings SSID A name with up to 32 alphanumeric characters ...

Page 21: ...ss the Home button 2 Tap Device Connectivity Wi Fi 3 Tap Manual Setup 4 Tap Wi Fi Protected Setup WPS PIN 5 Write down the displayed 8 digit PIN code for the wireless LAN access point 6 Tap OK Note Enter the PIN code into the wireless LAN access point Registrar within 2 minutes When the WPS operation is successful and the printer is rebooted wireless LAN connection setting is completed Auto SSID S...

Page 22: ...cted wireless LAN connection setting is complete Manual SSID Setup 1 Press the Home button 2 Tap Device Connectivity Wi Fi 3 Tap Manual Setup 4 Enter the SSID in the Enter Network Name SSID text box and then tap Enter 5 Tap Network Type to select the network type from Infrastructure and Ad hoc depending on your environment If you select Infrastructure proceed to step 6 If you select Ad hoc proceed...

Page 23: ... text box 4 Tap Next 5 Enter the user name in the Enter User Name text box 6 Tap Next 7 Enter the password in the Enter Password text box 8 Tap Enter Proceed to step 8 7 Tap Security to select the encryption type from None or WEP If you do not set security for your wireless network 1 Tap None To use WEP 1 Tap WEP 2 Enter the password in the Enter Password text box 3 Tap Enter 8 If the Wi Fi screen...

Page 24: ... the wireless settings from your computer perform the following Note To change the wireless settings through wireless connection ensure that the wireless connection setting is completed Reconfiguring the Wireless Settings Using CentreWare Internet Services 1 Launch the CentreWare Internet Services Reference See Starting the CentreWare Internet Services P 90 2 Click Connectivity 3 Click Wi Fi under...

Page 25: ...et Services use the link local address To confirm the link local address print a configuration report and check the IPv6 link local address See Information Pages P 76 Assigning an IPv4 Address Using the Control Panel 1 Press the Home button 2 Tap Device Connectivity 3 Do either of the following If the printer is connected to a network with the Ethernet cable Tap Ethernet If the printer is connecte...

Page 26: ...Home button 2 Tap Device About 3 Verify the IP address displayed in IPv4 under Network Verifying the IPv4 Settings Using Configuration Report 1 Print the configuration report 2 Verify the correct IPv4 IP address subnet mask and gateway address are listed in the configuration report If the IP address shows 0 0 0 0 the factory default an IP address has not been assigned To assign one for your printe...

Page 27: ...talling Printer Drivers on Computers Configuration on the Computer To print from the machine you need to install a print driver on your computer Reference For information on the driver installation procedures refer to the Media Information contained in the Media Software Product Manual ...

Page 28: ...Setting Up the Printer Printer Setup 28 Setting Up the Printer Printer Setup 2 ...

Page 29: ...3 3Product Overview ...

Page 30: ...bes machine components and their functions Front and Rear Views Front View 1 Tray 1 2 Tray 2 optional 3 Tray 3 optional 4 Tray 4 optional 5 Tray 5 optional 6 Output Tray Extension 7 Output Tray 8 Control Panel 9 USB Memory Port 10 Front Door 11 Bypass Tray 2 1 11 10 9 8 7 6 3 4 5 ...

Page 31: ...ine Components 31 Product Overview 3 Rear View 1 Transfer Roller 2 Fusing Unit 3 Rear Door 4 Wireless LAN Kit Port Cover 5 USB Port Type B 6 Ethernet Port 7 Left Side Panel 8 Power Connector 1 2 3 4 5 6 7 8 ...

Page 32: ...ct Overview 32 Product Overview 3 Control Panel 1 Touch Screen Display 2 Power Button 3 Home Button 4 NFC Near Field Communication 5 Status LED Internal Parts 1 Toner Cartridge 2 Drum Cartridge 1 2 3 4 5 1 2 ...

Page 33: ...Machine Components 33 Product Overview 3 Finisher and 4 Bin Mailbox Optional High Capacity Feeder Cabinet and Caster Optional 1 High Capacity Feeder 2 Cabinet 3 Caster Finisher 4 Bin Mailbox 1 2 3 ...

Page 34: ...change the tile layout Basic Operations on the Touch Panel You can operate the touch panel as with a smart phone or a tablet To Select an Item on the Screen Tap the item To Scroll the Screen or the Listed Items Swipe the screen by dragging your finger on the screen To scroll faster flick the screen Note You cannot swipe or flick on some screens depending on the screen design and specifications In ...

Page 35: ...rs The following describes how to enter text Entering alphabets To enter uppercase letters tap To return to the lowercase letters tap again To lock to the uppercase letters double tap To enter the accented versions of each letter tap and hold the key for the letter you want to accent and select the desired letter Entering numbers and symbols Tap Tap to enter more symbols Entering a space Tap Delet...

Page 36: ...imers You can set the power saver timers for the printer The printer enters the power saver mode when the printer is not used for a certain period of time 1 On the Home screen select Device 2 Select General and then Power Saver 3 See Power Saver P 78 to change the values of Low Power Timeout and Sleep Timeout 4 Select OK ...

Page 37: ...4 4Paper and Other Media ...

Page 38: ...es not support the loaded paper may result in a paper jam To ensure correct printing select the correct paper size paper type and paper tray WARNING Do not use conductive paper such as origami paper carbonic paper or conductivelycoated paper When paper jam occurs it may cause short circuit and eventually a fire accident Paper Trays Basis Weight Loadable Quantity Loadable Paper Tray 1 Trays 2 to 5 ...

Page 39: ...y used in offices other than the standard paper Supported Paper Types and Weights Trays Paper Types Weights Tray 1 Trays 2 to 5 Optional Bypass Tray Recycled 60 90 gsm Plain 60 90 gsm Custom Hole Punched Letterhead Pre Printed 60 105 gsm Bond 91 105 gsm Lightweight Cardstock 106 176 gsm Cardstock 177 220 gsm Labels High Capacity Feeder Optional Recycled 60 80 gsm Plain 60 90 gsm Custom Hole Punche...

Page 40: ...paper inside a cabinet or other dry place Paper that has absorbed moisture can result in paper jams and lower image quality After opening a package of paper wrap and store any remaining paper We recommend that you store remaining paper in moisture prevention packets Store paper on a flat surface to prevent bends or warping Please adhere to the following points when loading paper in a tray Align th...

Page 41: ...e trays to accommodate A4 A5 B5 Letter 8 5 x 11 and Legal 8 5 x 14 paper sizes When you use the Legal length paper setting the paper tray protrudes from the front of the printer 1 Pull out the tray until it stops and then lift the front of the tray slightly Now you can remove the tray from the printer Important Do not pull out multiple trays at the same time Otherwise the machine gets inclined and...

Page 42: ... the paper guides as illustrated For Legal size paper to extend the front of the tray press the release latch then pull the tray out 3 When the tray is extended for Legal size paper place the tray cover over the protruding part of the tray to protect the paper B5 A5 A4 7 25 8 5 B5 A4 10 5 11 ...

Page 43: ...eft Load label sheets in the tray face up For 1 sided printing load letterhead paper face up with the top of the paper toward the back of the tray For 2 sided printing load letterhead and pre printed paper face down with the top edge feeding into the printer Note Do not load paper above the maximum fill line It may cause paper jams or machine malfunction 6 Adjust the paper guides to align the edge...

Page 44: ...er in Bypass Tray 1 Open the Bypass Tray If the Bypass Tray is loaded with paper already remove any different size or type of paper 2 For larger paper sizes pull out then open the Bypass Tray extension 3 Move the paper guides toward the outside edges of the tray ...

Page 45: ... level surface to avoid paper jams and misfeeds Note Do not unpack paper until you are ready to use the paper 5 Load the paper in the tray Note Do not load paper above the maximum fill line on the paper guides It may cause paper jams or machine malfunction Load hole punched paper with the holes to the left ...

Page 46: ...er 6 Adjust the paper guides to align the edges of the paper loaded 7 The printer prompts you to verify the paper type size and color 1 If the paper size type and color are correct select OK 2 If the paper size type or color are incorrect change the settings To select a paper type touch the current paper type and then select the appropriate type from the list To select a paper size touch the curre...

Page 47: ...e list 3 Select OK to save the settings Loading Paper in the High Capacity Feeder The High Capacity Feeder tray accommodates 8 5 x 11 A4 paper only and is loaded in the short edge feed SEF direction 1 Pull out the tray slowly until it stops 2 Fan the paper well and align the edges of the paper stack on a level surface to avoid paper jams and misfeeds ...

Page 48: ...Mode is set to Fully Adjustable the printer prompts you to set the paper type size and color 1 If the paper size type and color are correct select OK 2 If the paper size type or color are incorrect change the settings To select a paper type touch the current paper type and then select the appropriate type from the list To select a paper size touch the current paper size and then select the appropr...

Page 49: ... Select this setting to use the tray for printing on a specific paper type and size such as letter size or hole punched paper 6 Select OK to save the settings 7 Press the Home button Printing on Special Paper Envelopes You can print envelopes from Tray 1 or the Bypass Tray Guidelines for Printing Envelopes Use only paper envelopes Do not use envelopes with windows or metal clasps Print quality dep...

Page 50: ...es that lie flat on a surface Do not use envelopes with heat activated glue Do not use envelopes with press and seal flaps Loading Envelopes in the Bypass Tray 1 Open the Bypass Tray 2 Pull out the extension tray for larger sizes 3 Move the paper guides toward the outside edges of the tray ...

Page 51: ...Load envelopes up to 16 5 mm in height This is approximately 10 20 envelopes depending on brand size and texture If you do not load envelopes in the Bypass Tray right after you have removed the envelopes from the packaging the envelopes can bulge To avoid jams flatten the envelopes before loading them into the tray For Number 10 envelopes load the envelopes with the short edge going into the print...

Page 52: ...velope going into the printer Load envelopes with the print side up flaps closed and down and flaps going into the printer For C5 envelopes perform one of the following steps If the envelopes wrinkle try the other option Load envelopes with the print side up flaps open and down and the bottom of the envelope going into the printer ...

Page 53: ... color 1 If the paper type size and color are correct select OK 2 If the paper type size or color are incorrect change the settings To select a paper type touch the current paper type and then select Envelope from the list To select a size touch the current size setting and then select the appropriate size from the list To select an envelope color touch the current paper color and then select the ...

Page 54: ...the printer prompts you to set the paper type size and color 1 If the paper type size and color are correct select OK 2 If the paper type size or color are incorrect change the settings To select a paper type touch the current paper type and then select Envelope from the list To select a size touch the current size setting and then select Custom from the list Touch the Length field and select a nu...

Page 55: ...l packaging until ready to use Return any unused label sheets to the original packaging and reseal it Do not store labels in extremely dry or humid conditions or extremely hot or cold conditions Storing labels in extreme conditions can cause print quality problems or cause labels to jam in the printer Rotate stock frequently Long periods of storage in extreme conditions can cause labels to curl an...

Page 56: ...ss Tray face up with the top edge of the page feeding into the printer first 5 Adjust the paper guides to align the edges of the paper 6 The printer prompts you to verify the type size and color of the label sheets 1 If the type size and color are correct select OK 2 If the type size or color are incorrect change the settings To select the type touch the current paper type and then select Labels f...

Page 57: ... select the appropriate color from the list 3 Select OK to save the settings Loading Label Sheets in Tray 1 1 Pull out the tray until it stops and then lift the front of the tray slightly Now you can remove the tray from the printer 2 Adjust the paper guides 3 Load the label sheets in the tray face up Note Do not load paper above the maximum fill line It may cause paper jams or machine malfunction...

Page 58: ...e type and color are correct select OK 2 If the paper size type or color are incorrect change the settings To select a sheet size touch the current size setting and then select the appropriate size from the list To select the paper type touch the current paper type and then select Labels from the list To select a different color touch the current color and then select the appropriate color from th...

Page 59: ...5 5Printing ...

Page 60: ... information To print a file from a typical Microsoft Windows application 1 Open the file you want to print 2 From the File menu select Print 3 Verify that the correct printer is selected in the dialog box Change the print settings if needed 4 Click Preferences to adjust system settings that are not available from the first screen and then click OK 5 Click OK or Print to send the job to the select...

Page 61: ...nter icon A list of print jobs appears in the printer window 2 Click the delete job button on the left Duplex Printing Duplex printing allows you to print on both sides of a sheet of paper Duplex Printing With Duplex Unit For Windows The following procedure uses a typical Windows program on Windows 7 Windows 10 as an example 1 Open the file you want to print 2 Open the print dialog box from the pr...

Page 62: ... binding 6 Click Print Using Booklet Print To use the booklet print feature select the Enable check box of the Booklet Printing in the Layout tab Note When the XML Paper Specification XPS or PS driver is used booklet print is not available You must select Flip on Long Edge in Duplex when using the Booklet Print feature Flip on Long Edge Assumes binding along the long edge of the page left edge for...

Page 63: ...to print confidential documents A stored print job will be deleted after you print it or at a designated time Sample Set The collated print job is stored in the memory but a single copy is printed automatically so you can check the print result If you do not have problems with the print result you can choose to print more copies This prevents large number of misprinted copies from being printed at...

Page 64: ...Jobs 3 Select Personal Secure Jobs 4 Your secure print jobs are displayed Select a job to print Note If you want to print all jobs select Print All If you want to delete all jobs select Delete All In case of you are not logged in If authentication is not enabled or you are logged in using Simple authentication use following procedure 1 Press the Home button 2 Select Jobs 3 Select Personal Secure J...

Page 65: ...SB flash drive without using a computer Files in the following file formats can be printed directly from a USB flash drive PDF TIFF JPEG XPS XPS stands for XML Paper Specification EXIF2 0 2 2 Important To prevent damage to the printer do not connect any device other than a USB flash drive to the front USB port of the printer Do not remove the USB flash drive from the front USB port until the print...

Page 66: ...ith Wi Fi Direct supports the following protocols LPD Port9100 Web Services on Devices WSD print Bonjour mDNS SNMPv1 v2c CentreWare Internet Services Setting Up Wi Fi Direct To use Wi Fi Direct you need to first set up the Wi Fi Direct settings from the control panel of the printer To connect your mobile device to the printer via Wi Fi Direct select the SSID of the printer from the list of wireles...

Page 67: ... exit the Set Network Location window For Windows 10 1 Click the Start button and then click Settings 2 Click the Wi Fi icon 3 Click the printer s SSID and then click Connect 4 Enter the passphrase and then click OK For OS X 10 11 1 Click the network icon on the Menu Bar 2 Click the printer s SSID 3 Enter the passphrase and then click Join For iOS 1 Tap Settings Wi Fi 2 Tap the printer s SSID 3 En...

Page 68: ...inting procedure varies depending on the mobile device you are using Refer to the manual provided with your mobile device to print as you normally do from the device Disconnecting Wi Fi Direct Network 1 Tap Device 2 Tap Connectivity 3 Turn off Wi Fi Direct Mobile Printing The printer supports printing from a variety of mobile devices AirPrint Setting Up AirPrint on Your Printer 1 Make sure that th...

Page 69: ...eparing to Use the Printer with Google Cloud Print To use Google Cloud Print you need the following preparations in advance Enabling Google Cloud Print on the Printer P 69 Selecting the Version of the Google Cloud PrintTM P 70 Registering the Printer to the Google Cloud PrintTM P 70 Sharing the Printer Using the Google Cloud PrintTM Service P 71 Note To register the printer to the Google Cloud Pri...

Page 70: ... the printer is registered Note To register the printer to the Google Cloud Print the printer needs to be connected to the Internet The GoogleTM account which is used in the registration procedure will be registered as the owner For Google Cloud PrintTM Version 1 1 1 Start CentreWare Internet Services 2 Click Connectivity Mobile Printing Google Cloud Print Printer Registration 3 Select the interfa...

Page 71: ...ect Device Connectivity Google Cloud Print Registration 8 Click Register 9 When the printer name appears in the My devices list the registration is completed Note It may take about 5 minutes or more until the printer name appears in the My devices list Sharing the Printer Using the Google Cloud PrintTM Service You can share the printer registered for the Google Cloud PrintTM service with other use...

Page 72: ...e using You can see the list of applications that support Google Cloud PrintTM service on the GoogleTM web site Printing From an Application on a Mobile Device 1 Install the Google DriveTM application on your mobile device Note You can download the application from Google PlayTM 2 Open the Google DriveTM application on your mobile device and select the document 3 Select Print from the application ...

Page 73: ...vice allows any Android phone or tablet Android version 4 4 or later to connect and print to Mopria certified printers without additional set up Firstly download and install the MopriaTM Print Service app from Google PlayTM store to your Android mobile device https play google com store apps In order to print connect your mobile device to the same network as the printer or use the Wi Fi Direct fun...

Page 74: ...ting via MopriaTM Print Service 1 Open the e mail photo web page or document that you want to print 2 Tap the menu and then select Print 3 Tap All printers in the menu 4 Select the printer and then set printer options 5 Tap Print ...

Page 75: ...6 6Device ...

Page 76: ... general contact and network information of the printer Information Pages Allows you to print reports or lists Configuration Report Billing Summary Report PostScript Font List PCL Font List Demonstration Print Startup Page Job History Report Notifications Displays the notifications from the printer such as the fault status replacement period and other important messages in the order of severity Yo...

Page 77: ...by default and to set the Units setting to Millimeters select Metric To use the Letter size paper for the following printer settings by default and to set the Units setting to Inches select Inch Default paper size for printing Default custom paper sizes displayed on the screen for each paper tray Default paper size of each paper tray and the bypass tray Date Time Set the date and time for the syst...

Page 78: ...t the volume of the sound Touch Sounds when you touch an item on a screen displayed on the control panel correctly Job Completion Sounds when a job is completed successfully Login Sounds when you log in to the printer Error Fault Sounds when a job fails or an error occurs Power Sounds when the machine is ready for operation or is powered on Mobile Device Connected Sounds when the printer detects a...

Page 79: ...t the same time it is recommended to use different subnets for the primary and secondary network interfaces Either the wired or wireless connection can be designated as the primary network interface Only the primary network interface can use the following protocols IPsec SMTP SNTP WSD Scan SMB Scan LDAP Email Notifications FTP Server and WebDAV WSD stands for Web Services on Devices Primary Networ...

Page 80: ...teway Address Displays the gateway address Subnet Mask Displays the subnet mask IPv6 Enable IPv6 Select this to enable the IPv6 mode Host Name Enter a host name Link Local Address Displays the Link Local address Self Assigned Address Displays the self assigned address Manual Address Allows you to enter an address DHCPv6 Configuration Select a purpose of using DHCPv6 Direct by Router Address Assign...

Page 81: ...Half Duplex 100Mbps Full Duplex 1Gbps Full Duplex Wi Fi Wi Fi To specify whether to enable the Wi Fi feature From the networks displayed select a network For secured network login is required Manual Setup Tap this to set up manually Enter Network Name SSID To set the name that identifies the wireless network with up to 33 alphanumeric characters Network Type To set the type of wireless network Sel...

Page 82: ...CHAPv2 EAP TLS EAP TTLS CHAP EAP TTLS PAP EAP TTLS MSCHAPV2 Enter Identity Enter User Name Enter Password Enter an EAP identity a user name and a password respectively for authentication The identity can be the same string as the user name Wi Fi Band To select the Wi Fi Band Auto 2 4 Ghz 5 Ghz Wi Fi Direct Wi Fi Direct Select this to enable the Wi Fi Direct network Note In multi interface environm...

Page 83: ...he passcode to be used when the printer is Group Owner IPv4 Address Displays the IPv4 address HTTPS Select this to enable HTTPS Proxy Server Proxy Server Select this to enable proxy server settings Proxy Connections Select a type of proxy connections This is displayed when you are using multiple interfaces Common Multiple Wireless Proxy Setup Enable Proxy Server For Multiple select this to enable ...

Page 84: ...ve Exception To edit an address tap the trash box icon and select Edit Exception LDAP When LDAP is turned on You can set the LDAP server settings in the LDAP Server screen When LDAP is turned off Wait until the desired server is found and select the server To specify the server by manually entering the server information select Manual Setup Test Connection To test the connection to the server sele...

Page 85: ...ion Report Altitude Adjustment Specify the altitude of the location where the printer is installed Non Fuji Xerox Toner Cartridges Enable or disable the non genuine toner mode Developer Transfer Roller Cleaning See Performing a Developer and Transfer Roller Cleaning Procedure P 173 Image Position Adjust the image position Fusing Unit Temperature Adjustment Adjust the temperature of the fusing unit...

Page 86: ...nt quality changes depending on the setting values you select for this item Adjust Density See Adjusting the Density P 174 Toner Refresh See Refreshing the Toner P 174 Resets Allows you to set the machine settings to original factory state Note Settings cannot be recovered after a reset Reset 802 1X and IPSec Sets the 802 1X and IPSec settings to original factory state Reset Fonts Forms and Macros...

Page 87: ...7 7CentreWare Internet Services ...

Page 88: ...or change the printer settings monitor toner level and acknowledge the timing of ordering replacement consumables If you are a network administrator you can copy the printer settings to one or all printers on the network using your web browser Note CentreWare Internet Services is available only when the printer is connected to a network using an Ethernet cable or the wireless network function ...

Page 89: ...e item names may differ depending on the version and type of your browser Setting Up the Display Language 1 Select Internet Options from Tools on the menu bar 2 Select Languages in the General tab 3 Specify the display language in order of preference in the Language list Setting the IP Address of the Printer to Non Proxy Optional 1 Select Internet Options from the Tools menu 2 Click LAN settings u...

Page 90: ...ervices 90 CentreWare Internet Services 7 Starting the CentreWare Internet Services To launch the CentreWare Internet Services enter the IP address of your printer in your web browser Note See Verifying the IP Settings P 26 ...

Page 91: ...services Apps Use the Apps menu to change the apps settings of the printer Jobs Use the Jobs menu to see the job history of the printer and to configure the job control Connectivity Use the Connectivity menu to change the printer interface and necessary conditions for communications Permissions Use the Permissions menu to view and set the user account settings and to set the authentication and acc...

Page 92: ...rvices P 155 Left Frame The left frame is located on the left side of all the pages The menu titles displayed in the left frame are linked to corresponding menus and pages You can go to the corresponding page by selecting their characters When you click the Fuji Xerox logo at the bottom of the left frame our website appears in a new window Right Frame The right frame is located on the right side o...

Page 93: ...t Fault History at the lower left of Notification Settings to view the fault history The faults are displayed from newest to oldest in descending order Trays Displays the tray status and the current tray settings Select the icon of each tray to see the details and change the settings Tray Status Displays the size type color and remaining amount of paper loaded on the tray Tray Mode Select the tray...

Page 94: ...lerts Setup Enable or disable the alerts related to supplies When enabled tap each item to change the timing of the alert Note This feature may not be available depending on the model or your machine configuration For information contact our Customer Support Center Email Alerts To receive alerts by e mail enter e mail addresses and select the types of alerts you need Note This feature may not be a...

Page 95: ...format which cannot be edited by users You can select the following items Total Impressions Displays the total number of Black Impressions Black Impressions Displays the total number of pages printed in black and white Black Printed Impressions Single Impressions Displays the total number of impressions counted for maintenance services Black Single Impressions Stored Image Printed Impressions Disp...

Page 96: ...ing the file through CentreWare Internet Services No driver installation is required Note XPS stands for XML Paper Specification App Customization Connections Mobile Printing Protocols Authentication Authorization Accounting Personalization Logs Date Time Security Timeouts Power Saver PDL Settings Defaults and Policies Job Management Software Update Supplies Management Notifications Internationali...

Page 97: ...s The list of installed apps is displayed Select each app to confirm or change the app information and settings Basic Information and Control of Apps On the left column of each app s setting pages the basic information of the app is displayed Note The items are displayed on the top of the pages when the browser size is small Type Displays the type of the app Display on Device Set whether or not to...

Page 98: ...ist of Active Jobs Displays the jobs that are being processed List of Completed Jobs Displays the completed jobs Up to the last 200 jobs are displayed Deleting a Job 1 Select a job you want to delete 2 Select Delete Note Only print jobs can be deleted Policies Displays Jobs Policies You can configure settings related to the Jobs feature Print Around Specify time period to disable print jobs Concea...

Page 99: ...nnections Ethernet MAC Address Displays the MAC address Rated Speed Select a communication speed for the Ethernet interface Auto Default 10 Mbps Full Duplex 10 Mbps Half Duplex 100 Mbps Full Duplex 100 Mbps Half Duplex 1 Gbps Full Duplex Common Click Edit for the settings Host Name Enter the host name with up to 32 ASCII characters Primary Network Allows you to select Ethernet or Wi Fi This is dis...

Page 100: ...automatically be set via BOOTP IP Address Enter the IP address when selecting Static at Mode Note Enter the address in the format xxx xxx xxx xxx where xxx is a numeric value from 0 to 255 Specify an IP address using numbers 0 to 9 and periods Subnet Mask Enter the subnet mask when selecting Static at Mode Note Enter the address in the format xxx xxx xxx xxx where xxx is a numeric value from 0 to ...

Page 101: ...s Note Enter the address in the format xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx where xxxx is a hexadecimal value Automatically Configured Gateway Address Displays the gateway address automatically configured DNS Click Edit for the settings Domain Name Enter a domain name Connection Timeout Sets the time out period between 1 and 60 seconds IPv4 DNS Servers Use DHCP to Assign Address Set whether or ...

Page 102: ...To set the name that identifies the wireless network with up to 32 ASCII characters Network Type To set the type of wireless network Select Infrastructure when you configure the wireless settings through the access point such as a wireless router Select Ad hoc to configure the wireless settings without the access point such as a wireless router Enable 802 1X Set whether or not to use IEEE 802 1X a...

Page 103: ...erprise AES TKIP Transmit Key For WEP select a WEP key to encrypt transmitted data WEP Key 1 to 4 Retype WEP Key 1 to 4 For WEP specifies the WEP key to use through the wireless network Passcode Retype Passcode For WPA2 Personal or Mixed Mode Personal AES TKIP set the passcode Authentication Method For WPA2 Enterprise or Mixed Mode Enterprise AES TKIP set the EAP authentication method used for WPA...

Page 104: ...t Configure the time that the data so far received by the machine will automatically be printed since data is no longer sent to the printer Adobe Communication Protocol Standard Select this when the output protocol of the print driver is in the ASCII format Binary Select this when the output protocol of the print driver is in the BCP format TBCP Select this when the output protocol of the print dr...

Page 105: ...e group role for Wi Fi Direct according to the group formation Select Group Owner to make it possible for your Wi Fi mobile devices to discover this printer The SSID of the printer will then be displayed in a list of wireless networks on your Wi Fi mobile devices Device Name Enter the device name This option appears when Group Role is set to Auto DHCP Server IP Address Displays the IP address Subn...

Page 106: ...a Select this to enable Mopria AirPrint Enable Set whether or not to use AirPrint USB Connection Select whether or not to use AirPrint with a USB connection Controller ROM name Displays the ROM version Bonjour Printer Name Enter the name that is to be displayed as an AirPrint printer Location Enter the location of the printer Latitude Enter the latitude Longitude Enter the longitude IPP Authentica...

Page 107: ... Internet Services HTTP SOAP WebDAV and Web Services on Devices WSD Enable HTTPS Select this to enable HTTPS HTTPS Port Number Enter a port number from 1 to 65535 Maximum Connections Enter the maximum number of simultaneous connections Connection Timeout Sets the connection time out period Device Certificate Select a device certificate CSRF Protection Select this to enable Cross Site Request Forge...

Page 108: ... password Exception List Enter addresses not using the proxy server You can use the IPv4 IPv6 or FQDN format You can use wildcards and delimiters IPP Port Select this when you want to use IPP Internet Printing Protocol to print via the Internet Port Number Displays the port number PJL Select this to enable PJL PJL allows you to specify the printer language to use for your next job regardless of th...

Page 109: ...KE authentication method Select from Digital Signature or Preshared Key Preshared Key Enter a preshared key This setting is valid when IKE Authentication Method is set to Preshared Key Retype Preshared Key Re enter the preshared key for confirmation Device Certificate Select a certificate for IPsec communications Select a certificate when IKE Authentication Method is set to Digital Signature A sel...

Page 110: ...ation address Server Information IP Address Host Name Port Enter the server IP address and the port number Note For IPv4 enter the address in the format xxx xxx xxx xxx where xxx is a numeric value from 0 to 255 For IPv6 enter the address in the format xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx where xxxx is a hexadecimal value You can use a compressed form of the IPv6 address You can use a fully qua...

Page 111: ...Attributes Common Name Enter the attribute of user name Up to 32 ASCII characters can be entered This attribute is used to search user name in the LDAP Server Enter the LDAP attribute for user name typed on the control panel When users enter the e mail address specify Mail Login User Name Enter the attribute of login user name Up to 32 ASCII characters can be entered As the attribute for authentic...

Page 112: ...Filter Select this to enable TBCP filter for PostScript data When the transmission data includes binary data or EPS data disable this Timeout Sets the connection time out period Maximum Number of Sessions Enter the maximum number of client sessions using LPD You can enter a number from 1 to 10 in 1 session increments Parameter Text String Encoding Select an encoding format for parameter text strin...

Page 113: ... and use the most suitable language to print data received from the host device Timeout Sets the connection time out period TBCP Filter Select this to enable TBCP filter for PostScript data When the transmission data includes binary data or EPS data disable this TCP MSS Select this to enable the TCP MSS mode IPv4 Subnet 1 to 3 Enter a subnet address SMB Port Select this to enable the port WINS Ser...

Page 114: ...on Select the authentication method for sending e mails Note AUTH GSSAPI only for Kerberos AUTH NTLMv2 AUTH NTLMv1 AUTH PLAIN AUTH LOGIN or AUTH CRAM MD5 can be used as an authentication method SMTP AUTH User Name Enter the user name for verification purposes at the SMTP server with up to 64 characters SMTP AUTH Password Retype Password Enter the password for verification purposes at the SMTP serv...

Page 115: ...stem Administrator Account User Name Displays the user name of the System Administrator Message Digest Algorithm Select a type of algorithm Authentication Password Retype Password Enter a password with 8 to 32 ASCII characters Message Encryption Algorithm Select a message encryption algorithm from DES and AES 128 Encryption Password Retype Password Enter a password with 8 to 32 ASCII characters Pr...

Page 116: ...an synchronize the machine clock with a time server NTP Network Time Protocol receiving time information from the server Select this to enable synchronization Time Server Address Set the server name or IP address of the time server Time Synchronization Interval Enter a time interval value to connect to the time server SOAP Port Select this to enable the SOAP port Web Services on Devices WSD WSD Pr...

Page 117: ...being used Print Mode Select a print mode Selecting Auto enables the machine to automatically determine and use the most suitable language to print data received from the host device TBCP Filter Select this to enable TBCP filter for PostScript data When the transmission data includes binary data or EPS data disable this Data Reception Timeout Enter a timeout period for receiving data from Web Serv...

Page 118: ...nts To add a new user account click Add For details see Creating New Accounts from the CentreWare Internet Services P 155 To edit an existing user account select the user account The button allows you to search a user For details see Editing User Accounts from the CentreWare Internet Services P 156 Login Logout Settings Login Method Select the login method and make the settings for the method Simp...

Page 119: ...server address Add Alternate Server Clicking Add Alternate Server adds the Alternate Server section to the screen You can set Domain and Server Address for the alternate server Case Sensitive User Name Select whether or not to ignore the case for log in user name Log Failed Login Attempts Set the failure count to detect unauthorized access An error is logged if authentication fails the number of t...

Page 120: ...d general accounts by selecting this option from Reset for Xerox Standard Accounting on the Accounting Method screen Apply Factory Default Settings You can apply factory default settings to Xerox Standard Accounting by selecting this option from Reset for Xerox Standard Accounting on the Accounting Method screen Note All general accounts and usage data will be lost with this option Download Report...

Page 121: ... of a role click Edit To check add or delete the role members click Members Edit Role In the Edit Role screen you can set the role settings For details on the settings see Add Role P 121 Members The role members registered on the machine are displayed under Members To add a new member to the role click To change the settings of a member click the user name and make the settings in the user details...

Page 122: ...ailed permissions for each feature The following shows the Custom Permissions settings This item is displayed only when you set the Guest permissions Device Permissions Access Device View Information Pages under About and Support Page Configure Paper Tray Settings View Supplies Configure Supplies Settings View Billing Usage View General Apps and Connectivity View Network Information Home Permissio...

Page 123: ...ting user roles are displayed under Printing User Roles To change the settings of a role click Edit To check add or delete the role members click Members Edit Role In the Edit Role screen you can set the role settings For details on the settings see Add Role P 123 Members The role members registered on the machine are displayed under Members To add a new member to the role click To change the sett...

Page 124: ...tem is displayed when Permissions Server is set to other than Off Do not use a Permissions Server Edit LDAP Groups You can add edit and delete LDAP groups Note This item is displayed when Permissions Server is set to other than Off Do not use a Permissions Server Adding LDAP groups To add an LDAP group select Make the settings for the LDAP group in the Add LDAP Group screen Custom Permissions Prin...

Page 125: ...r of digits allowed for registering a passcode Set a value from 1 to 63 in 1 digit increments Password Contains User Name Select whether or not to allow a password which contains the user name Password Complexity You can select if passwords must include a number or a non alphanumeric character Change Device User Role You can change a device user role set to the LDAP group Change Printing User Role...

Page 126: ...r Time select AM or PM Time Enter the current time Time Zone Select a time zone Daylight Savings Time You can set daylight saving time During daylight saving time period the machine moves the clock forward by one hour SNTP Settings Select Edit to confirm or change the settings See SNTP P 116 Power Saver Power Saving The Power Saver mode has two modes the Low Power and Sleep modes When a specified ...

Page 127: ... specified time The USB device port is not used The wired network port is not used The wireless connection is not used Timeouts Reset Device Control Panel System Timeout Specify the time lapsed without any operation on the control panel until the machine resets the settings and logs you out automatically Reset Device Website Device Website Timeout Specify the time lapsed without any operation on C...

Page 128: ...presentative cannot perform maintenance in the case when an error occurs in the machine To change the restricted items or perform maintenance the electric circuit board of the machine must be replaced You will be charged for the electrical circuit board and handling cost Be sure not to lose the System Administrator s passcode Certificates Security Certificates Set the certificate settings Select t...

Page 129: ...ed Organization Name O Enter the organization name with up to 64 characters Organization Unit OU Enter the department name with up to 32 characters Common Name CN Displays the host name and the domain name set on the machine Email Address Displays the e mail address set on the machine Category Displays the certificate category Subject Displays the subject of the certificate Issuer Displays the iss...

Page 130: ...electing Low does not verify the validity of certificates Selecting Medium verifies the validity of certificates If a certificate cannot be verified because of a network error or any other problems the certificate is determined as valid Selecting High verifies the validity of certificates and determines only certificates that have not been revoked as valid Certificate Revocation Check Select the m...

Page 131: ... configuration For information contact our Customer Support Center Common Data Overwrite After Job Completion Select this to enable overwriting of data on the hard disk drive Number of Overwrites Select the number of overwrites either once or three times OCSP Send Query to Responder With Select how to access an OCSP responder from URL as Specified in Certificate or URL as Specified by Administrato...

Page 132: ...he protocol from TLS 1 0 TLS 1 1 and TLS 1 2 Device Certificate Server Select a certificate for SSL TLS communications HTTP SSL TLS Communication Select whether or not to enable HTTP SSL TLS communications HTTP SSL TLS Port Number Set the port number used for HTTP SSL TLS communication from 1 to 65535 The default value is 443 Note Do not use the numbers assigned to the other ports LDAP SSL TLS Com...

Page 133: ... address and an IP mask Subnet Mask To set an IP mask enter a number from 0 through 32 The number range corresponds to the 32 bit binary number comprising IP addresses For example When only one IP address 192 0 2 1 can be used IP Address 192 0 2 1 IP Mask 32 When multiple IP addresses 192 168 10 1 to 192 168 10 255 can be used IP Address 192 168 10 1 IP Mask 24 Note The setting applies to all feat...

Page 134: ...can specify domains to permit transmissions When Block Specific Domains is selected you can specify domains to prohibit transmissions To disable this feature select Off Allowed Domains Blocked Domains When Domain Filtering is set to Allow Specific Domains or Block Specific Domains you can specify up to 50 domains to allow or block transmissions Defaults and Policies Common Startup Page Select whet...

Page 135: ... print job was suspended because of an error Note The machine will enter the off line state to restrict subsequent print jobs Auto Resume Automatically cancels the print job to print subsequent jobs Manual Resume Displays a confirmation screen before cancelling the print job After the confirmation the machine cancels the print job to print the subsequent jobs When Paper Jam Occurs Specify how the ...

Page 136: ... Override Select the check box to print a banner sheet according to the banner sheet print settings of the print driver Detect Client Banner Pages Set whether or not to detect client banner pages Direct Printing Quality Optimization Set how direct printing quality is optimized with either thin lines or image shading Report Settings Report Output Tray Specify which tray reports should be printed fr...

Page 137: ... of print media For a two sided printing you can specify the printout to be bound by the long edge or short edge Remove Blank Pages Specify whether or not to remove the blank pages Original Orientation Specify how text and graphics are oriented on the page Wide A4 Specify whether to enable the wide A4 Pitch Size Specify the font pitch for scalable mono spaced fonts Point Size Specify the font size...

Page 138: ...pecify whether to enable the Image Enhancement feature which makes the boundary line between black and white smoother to decrease jagged edges and enhance the visual appearance Macro Font Settings Macros Specifies the settings for forms For detailed settings click the Edit button Fonts Specifies the font settings for the PDL you are using For detailed settings click the Edit button Paper Supply Co...

Page 139: ... long edge or short edge Collated Specifies whether to sort the PDF job Print Mode Specifies the print mode Standard For documents with normal sized characters High Speed Prints with the higher speed than the Normal mode but the quality is less High Quality For documents with small characters or thin lines or documents printed using a dot matrix printer Layout Specifies the output layout Auto Redu...

Page 140: ... Logs Audit Log Allows you to enable the Audit Log feature which logs the operations on the printer and retrieve the audit log Software Update You can update the software of the printer when an update is available Users with the system administrator permissions can update the software by specifying an update file on the computer Plug in Settings You can register view and enable plug ins to be used...

Page 141: ...ed for printer settings To use the A4 size paper for the following printer settings by default and to set the Units setting to Millimeters select Metric To use the Letter size paper for the following printer settings by default and to set the Units setting to Inches select Inch Default paper size for printing Default custom paper sizes displayed on the screen for each paper tray Default paper size...

Page 142: ...CentreWare Internet Services 142 CentreWare Internet Services 7 ...

Page 143: ...8 8Encryption and Digital Signature Settings ...

Page 144: ...ates corresponding to the types of encryption Available when IKE Authentication Method is set to Digital Signature Requesting another CA to issue a certificate If Create is selectable in the Security Certificates screen on CentreWare Internet Services you can create a CSR required to get a certificate issued by another CA in the following procedure Encryption Features for Communication The data se...

Page 145: ...emote server is set to require an SSL client certificate you can use a certificate issued by another CA When verification of server certificates is enabled to verify the SSL TLS certificate of a remote server import a certificate issued by another CA using CentreWare Internet Services to the machine Encryption using IPsec IPsec enables IP level not application level encrypted communications with r...

Page 146: ...etting up a Certificate using CentreWare Internet Services To set up a certificate using CentreWare Internet Services you can have the machine create a self signed certificate for SSL server or can import any registered certificate issued by another CA to the machine Setting the self signed certificate and the HTTP SSL TLS communication 1 Set the self signed certificate settings as necessary For d...

Page 147: ...ration on the Computer To encrypt communications between a web browser and the machine enter an address beginning with https instead of http in the address box of the web browser Example of IP address entry https 192 0 2 1 IPv4 https 2001 DB8 1234 IPv6 Example of Internet address entry https myhost example com ...

Page 148: ...t RSA public key up to 4096 bits If a certificate to be imported as an IPSec certificate contains V3 extension KeyUsage digitalSignature bit must be asserted Reference For details on how to configure the encryption settings for HTTP communication refer to Configuration of HTTP Communications Encryption P 146 1 Import a certificate For details see Security Certificates P 128 Note You cannot import ...

Page 149: ...rtificate Details screen which ensures that the certificate is associated with the purpose of use and currently used 4 Import the certificate to be used with Wireless LAN client or client certificate For details see Security Certificates P 128 5 Make sure that the Validity of the certificate is Valid in the Certificate Details screen 6 Make sure that the check mark is displayed on the right of the...

Page 150: ...or details see Security Certificates P 128 2 Make sure that the Validity of the certificate is Valid in the Certificate Details screen 3 Make sure that the certificate is checked in the Security Certificates screen which ensures that the certificate is associated with the purpose of use and currently used 4 Select Connectivity Wi Fi 5 Select Encryption in the Wi Fi screen 6 Set Encryption to WPA2 ...

Page 151: ...9 9Authentication and Accounting Features ...

Page 152: ...ures enter the user ID and passcode on the screen Unregistered User An unregistered user is a user not registered on the machine An unregistered user cannot use restricted services Roles Role is used to control the permissions on printer features and access to some settings You can create and assign roles to users to give them appropriate permissions The following shows the types of roles For deta...

Page 153: ...e server User information is not registered on the machine The Network authentication uses the user information registered on a remote authentication server LDAP Kerberos or SMB to perform authentication Note When you change Login Method user information registered on the machine will be deleted When you register user information on a remote authentication server use up to 32 single byte character...

Page 154: ...s the Authentication feature to restrict the services available Authenticating Login Users This section describes how to log in to the printer using the control panel how to log in to CentreWare Internet Services and how to log out Log In Log Out from the Printer Log In from the Control Panel 1 Select Log In on the Home screen 2 Select the user account from the list or enter the user name Note Ent...

Page 155: ...ion system is Kerberos or SMB entering the realm or domain is required For Kerberos enter the user name and realm in the UPN format username realm For SMB enter the user name and domain in the NetBIOS format domain username 3 Enter the passcode Note The Simple authentication does not require passcodes When you select the service restricted a log in screen appears Enter the required information to ...

Page 156: ... the Accounting Summary screen appears You can change the account by setting My User Account and check the number of remaining or used jobs You can also print the account report and check the account details limits used number and remaining number for each job This step can be skipped if the user is already logged in through remote authentication and the same user name used to authenticate is regi...

Page 157: ...10 10Maintenance ...

Page 158: ...ox Metered Toner Cartridge CT203071 1 unit box Drum cartridge CT351157 1 unit box Paper Roller Kit EC103505 1 set box Fusing Unit 110V EC103506 1 unit box Fusing Unit 220V EC103507 1 unit box Transfer Roller EC103508 1 unit box Staple Cartridge CWAA0856 5 000 staples x 2 sets box WARNING Never use a vacuum cleaner for spilled toner and residual toner in this product toner cartridge or toner bottle...

Page 159: ... coverage paper size paper type print density output image type and the machine operating environment CAUTION Keep drum cartridges or drum if not a cartridge type and a toner cartridges out of the reach of children If a child accidentally swallows toner spit it out rinse mouth with water drink water and consult a physician immediately When replacing drum cartridges or drum if not a cartridge type ...

Page 160: ...Place the removed toner cartridge on a level surface Important Until the front door is opened fully the toner cartridge is locked in place To prevent damaging the printer ensure that the front door is opened fully before attempting to remove the toner cartridge 3 Take the new toner cartridge out of the box and shake the cartridge up and down and left and right for five or six times ...

Page 161: ...tridge The machine displays a message when a drum cartridge needs to be replaced When the message is displayed replace the drum cartridge Important The use of drum cartridges not recommended by Fuji Xerox may degrade image quality and performance Use drum cartridges recommended by Fuji Xerox 1 Open the front door of the printer ...

Page 162: ...before attempting to remove the toner cartridge 3 To remove the drum cartridge grip the orange handle then pull the drum cartridge straight out of the printer Place the removed drum cartridge on a clean level surface Important Do not expose the drum cartridge to direct sunlight or strong indoor fluorescent lighting Do not touch or scratch the green surface of the drum cartridge 4 Remove the cleani...

Page 163: ...e the cleaning tool until it stops at one end of the LED Lens Block Then slide the cleaning tool in the other direction until it stops at the opposite end Repeat this motion two more times 6 Replace the cleaning tool into its storage location inside the front door 7 Slide the new drum cartridge into the printer until it stops ...

Page 164: ...to be replaced a message appears on the touch screen When this message appears load a new staple case into the staple cartridge Important The use of staple cartridges not recommended by Fuji Xerox may degrade quality and performance Use staple cartridges recommended by Fuji Xerox Note If the staple cartridge was not replaced properly the message remains on the touch screen Follow the procedure and...

Page 165: ...staple cartridge is firmly inserted A slight force is required to pull the cartridge out of the finisher 3 Push the staple cartridge into the finisher until it clicks into place 4 Close the finisher cover Note If the cover is not closed completely a message appears and the machine will remain paused ...

Page 166: ...leaning agents other than water or neutral detergent 2 Wipe off any excess water with a soft cloth Cleaning the Touch Screen Clean the touch screen once a month Wipe the touch screen with a damp soft cloth After cleaning wipe with a dry soft cloth For stubborn stains apply a small amount of mild detergent to the cloth and gently wipe the stain off WARNING When cleaning this product use the designa...

Page 167: ...y the toner cartridge is locked in place To prevent damaging the printer ensure that the front door is opened fully before attempting to remove the toner cartridge 3 To remove the drum cartridge grip the orange handle then pull the drum cartridge straight out of the printer Place the removed drum cartridge on a clean level surface Important Do not expose the drum cartridge to direct sunlight or st...

Page 168: ...Drum Cartridge Replacement Kit 5 To remove any debris or toner dust set the cleaning tool on the LED Lens Block Slide the cleaning tool until it stops at one end of the LED Lens Block Then slide the cleaning tool in the other direction until it stops at the opposite end Repeat this motion two more times 6 Replace the cleaning tool into its storage location inside the front door ...

Page 169: ...Cleaning the Machine 169 Maintenance 10 7 Slide the drum cartridge into the printer until it stops 8 Slide the toner cartridge into the printer until it stops 9 Close the front door ...

Page 170: ...ome button 2 Touch Device Support Image Position 3 Select the source paper tray for the registration print 1 Touch Paper Supply 2 Touch the desired tray 4 If your printer has automatic 2 sided printing select the sides that you want to optimize To select a sample registration page for adjusting side 1 touch Adjusted Side then touch Side 1 To select a sample registration page for adjusting both sid...

Page 171: ...e Position 3 To adjust registration select the source paper tray 1 Touch Paper Supply 2 Touch the desired tray 4 Using the chart printed in Verifying Paper Registration select the side for registration 1 For adjusting Side 1 touch Adjusted Side then touch Side 1 2 For adjusting Side 2 touch Adjusted Side then touch Side 2 5 To adjust the registration touch Lead Side Registration 1 To adjust the si...

Page 172: ...the voltage for the paper you are using If the printed image is mottled or blotchy looking decrease the voltage for the paper you are using Note Depending on the machine settings you may need to log in as the system administrator 1 Press the Home button 2 Touch Device Support Transfer Voltage Adjustment 3 Touch Paper Type and select the paper type 4 To adjust the transfer voltage for Voltage Level...

Page 173: ...just the altitude to match that of the location where the printer is installed If the altitude setting is incorrect it can cause print quality problems Note Depending on the machine settings you may need to log in as the system administrator 1 Press the Home button 2 Touch Device Support Altitude Adjustment 3 Touch the altitude of the location of the printer then touch OK 4 Press the Home button P...

Page 174: ...utton 2 Touch Device Support Adjust Density Density Level 3 To adjust the density level move the slider 4 To save your setting touch OK 5 To return to the Home screen press the Home button Refreshing the Toner Toner Refresh recalibrates toner concentration and developer voltages If you print documents with high or low toner coverage Toner Refresh can optimize print quality Note Do not use this pro...

Page 175: ...nter Never lift the printer by gripping any other areas If the optional 550 Sheet Feeder is not fixed to the printer securely it could fall to the ground and cause injury Removing the High Capacity Feeder This section describes how to remove the High Capacity Feeder optional Important Close the bypass tray if opened 1 Turn off the printer and then unplug the power cable 2 Remove the network cable ...

Page 176: ...Maintenance 176 Maintenance 10 5 Release the tray s lock switch 6 Remove the paper stored in the tray and then lift the printer ...

Page 177: ...ection describes how to remove the Caster optional Important Close the bypass tray if opened 1 Turn off the printer and then unplug the power cable 2 Remove the network cable the USB cable and the power cable from the printer 3 Remove the power cable from the cable hook 4 Take off the cable hook ...

Page 178: ...Maintenance 178 Maintenance 10 5 Release the tray s lock switch 6 Remove the paper stored in the tray and then lift the printer ...

Page 179: ... 179 Maintenance 10 7 Pull out the legs Removing the Finisher This section describes how to remove the finisher optional 1 Turn off the printer and unplug the power cable 2 Take off the finisher s power cable 3 Open the rear door ...

Page 180: ...Maintenance 180 Maintenance 10 4 Undo the connector cover and take off the connector 5 Bundle the cable 6 Slide and lift the finisher ...

Page 181: ...g the 4 Bin Mailbox This section describes how to remove the 4 Bin Mailbox optional 1 Turn off the printer and unplug the power cable 2 Take off the power cable of the 4 Bin Mailbox 3 Open the rear door 4 Undo the connector cover and take off the connector ...

Page 182: ...Maintenance 182 Maintenance 10 5 Bundle the cable 6 Slide and lift the 4 Bin Mailbox ...

Page 183: ...11 11Problem Solving ...

Page 184: ...heck or maintenance should be performed by a system administrator Note The EP system may not be available in some regions For more information contact our Customer Support Center Reference For more information on the EP system refer to EP System P 277 The machine does not work properly Action Refer to Machine Trouble P 185 A message is displayed Cause Has a paper jam occurred Action Refer to Paper...

Page 185: ...and then firmly plug the power cord into the connector of the machine and power outlet Then switch the power on Paper is not fed from Bypass Tray Is the specified size paper loaded in the tray Follow the instructions displayed to load paper of correct size and then try again Unsatisfactory print quality A probable cause is an image defect Resolve the problem by referring to Image Quality Trouble R...

Page 186: ...per that meets machine specifications Reference Refer to Paper Types P 38 or Loading Paper P 41 Is paper exceeding the maximum fill line in the tray Load paper in the paper tray so that it does not exceed the maximum fill line Reference Refer to Loading Paper P 41 Are the paper guides set correctly Load the paper correctly and align the paper guides to the paper Reference Refer to Loading Paper P ...

Page 187: ... paper is damp Replace the paper with new one Reference Refer to Loading Paper P 41 The drum cartridge has deteriorated or is damaged Replace the drum cartridge with a new one There is no toner left in the toner cartridge Replace the toner cartridge with a new one Reference Refer to Replacing Toner Cartridge P 159 Black dots are printed The drum cartridge has deteriorated or is damaged Replace the...

Page 188: ...r is damaged Replace the drum cartridge with a new one Printed toner smudges when rubbed with your finger Toner is not fused The paper is soiled with toner The paper is damp Replace the paper with a new one Reference Refer to Loading Paper P 41 The paper is unsuitable Load suitable paper Reference Refer to Loading Paper P 41 The entire paper area is printed black The drum cartridge has deteriorate...

Page 189: ...o Loading Paper P 41 The paper is unsuitable Load suitable paper Reference Refer to Loading Paper P 41 The entire output is faint Two or more sheets may be fed simultaneously Fan the paper well and load it again Reference Refer to Loading Paper P 41 Paper becomes wrinkled The paper is unsuitable Replace the paper with a new one Reference Refer to Loading Paper P 41 Paper has been added to the pape...

Page 190: ... in the toner cartridge Replace the toner cartridge with a new one Reference Refer to Replacing Toner Cartridge P 159 Text or images are printed at an angle The paper guides in the paper tray are not set in the correct positions Adjust the horizontal and vertical paper guides to the correct positions Reference Refer to Loading Paper P 41 Symptom Cause Remedy Paper Feed Direction ...

Page 191: ...n appropriate action The IP address or SMB network path is not correctly set Set the correct IP address or SMB network path The network between the computer and machine is abnormal Check with your network administrator The port is not enabled Enable the port The hard disk space of the machine is insufficient Delete unnecessary data such as stored documents Secure Print in folders to increase free ...

Page 192: ...g on the output The image is larger than the printable area Expand the printable area of the machine or reduce the image size on the printout The printed font differs from the font specified on the computer Font replacement is set on the print driver Check the font replacement table The printout is not offset The machine does not offer the Offset feature To output offset the Offset Stacking Module...

Page 193: ...the print data transmitted by an instruction If the one file of print data exceeds the memory amount divide the file not to exceed the amount If the print data is divided into multiple files and exceeds the memory amount decrease the number of files not to exceed the amount An unrecoverable error occurred during the printing process Confirm whether any error messages are displayed on the control p...

Page 194: ...address correctly entered Confirm the Internet address again If the problem persists enter an IP address to connect to CentreWare Internet Services Is a proxy server being used Depending on the proxy server connections may not be possible Set the browser to Not using proxy server or set that particular address to Not using a proxy server Are the initial settings of the machine complete Complete th...

Page 195: ...ronment The DNS server address is incorrect Confirm the DNS server address The DNS server selected cannot resolve the address Select a DNS server that can resolve the address When connecting via the proxy server Set the IP address of a DNS server that can resolve the address of the proxy server When not connecting via the proxy server Set the IP address of a DNS server that can resolve the destina...

Page 196: ...iction cannot use HTTP etc Transfer data size restriction Method restriction cannot use POST etc HTTP header restriction only accepting specified browsers etc Time restriction only available during a specific period of time etc Symptom Remedy When 0 zero is prepended to the head of a value for the IPv4 address for example 192 0 2 010 connection fails Do not prepend 0 zero to each value of an IPv4 ...

Page 197: ...osts file stored on the computer running Windows OS that supports IPv6 For example register in the following file C Windows system32 driver etc hosts Symptom Remedy Unable to search devices with IPv6 addresses in UPnP In an IPv6 environment use Function Discovery of Web Services on Devices WSD In an IPv6 network with no DNS server installed authentication fails if an SMB authentication server is s...

Page 198: ...nd then switch on the machine power If the error still is not resolved contact our Customer Support Center 010 327 Cause An error occurred in the machine Remedy Switch off the machine power make sure that the touch screen is blank and then switch on the machine power If the error still is not resolved contact our Customer Support Center 010 331 010 332 010 333 010 334 010 335 Cause An error occurr...

Page 199: ...he machine power make sure that the touch screen is blank and then switch on the machine power If the error still is not resolved contact our Customer Support Center 012 259 Cause Finisher malfunction Remedy Switch off the machine power make sure that the touch screen is blank and then switch on the machine power If the error still is not resolved contact our Customer Support Center 012 280 Cause ...

Page 200: ...he machine power make sure that the touch screen is blank and then switch on the machine power If the same message is displayed again contact our Customer Support Center Error Code Cause Remedy 016 210 016 211 016 212 Cause An error occurred in the software Remedy Switch off the machine power make sure that the touch screen is blank and then switch on the machine power If the error still is not re...

Page 201: ...y After changing the settings related to the accessory in the System Administration mode turn off the printer remove the accessory install the correct accessory and then turn on the printer 016 310 Cause An error occurred Remedy Switch off the machine power make sure that the touch screen is blank and then switch on the machine power If the same message is displayed again contact our Customer Supp...

Page 202: ...sage is displayed again contact our Customer Support Center 016 400 Cause The user name or password for 802 1x authentication does not match in the setting of Ethernet 1 Remedy Confirm and correctly enter the user name or password in the setting of Ethernet 1 If the error still is not resolved check whether the network environment is set correctly 016 401 Cause The 802 1x authentication method can...

Page 203: ...When the printer is in maintenance mode complete the maintenance operation When another device is accessing the machine wait until the access is complete If the problem persists switch off the machine power make sure that the touch screen is blank and then switch on the machine power If the same message is displayed again contact our Customer Support Center 016 423 Cause The machine is off line Re...

Page 204: ...icate of the server certificate disable the server certificate verification of IEEE 802 1x for Ethernet 2 016 431 Cause An internal error occurred Remedy Execute the operation again If the error still is not resolved contact our Customer Support Center 016 432 Cause An error occurred in the SSL client certificate of Ethernet 2 Remedy Take one of the following measures Store an SSL client certifica...

Page 205: ... XPS Document Viewer Note XPS stands for XML Paper Specification 016 515 Cause There was insufficient memory during processing of an XPS document Remedy Take one of the following measures Set the image quality setting to standard See the help of the print driver Print using the print driver PCL etc from XPS Document Viewer Note XPS stands for XML Paper Specification 016 516 Cause The Print Ticket ...

Page 206: ...o a valid one You can clear this error by disabling SSL TLS communication for LDAP however note that this will not ensure the validity of the LDAP server 016 525 Cause LDAP server SSL authentication error The server certificate has expired Remedy Change the SSL certificate of the LDAP server to a valid one You can clear this error by disabling SSL TLS communication for LDAP however note that this ...

Page 207: ...ings 016 538 Cause An error occurred when writing the remote download file to the hard disk The file obtained from the Remote Download server could not be written to the hard disk Remedy Confirm the amount of available space and delete files that are no longer required Alternatively replace the hard disk 016 539 Cause Kerberos server authentication protocol error Remedy An error occurred in the so...

Page 208: ...authentication management software to the database timed out because of an overload Remedy Because the service is overloaded wait for a while and try the same operation again If the error still is not resolved check your authentication management software For more information on the process refer to the manual for your authentication management software 016 557 Cause Your authentication management...

Page 209: ...ake free space 016 568 Cause Access to HDD or USB failed or the backup file for restoration may have a problem Remedy Delete existing backup files For USB backup or restoration make sure that the USB memory device is installed correctly If the error is repeated format the USB memory device on your computer 016 569 Cause An error occurred in your authentication management software Remedy Contact ou...

Page 210: ...ed Remedy For 1 use the print driver appropriate for the machine For 2 check whether the hard disk is installed on the machine If the hard disk is not installed If you do not need to use the feature select Not Installed under Hard Disk on the Options tab of the print driver If you need to use the feature install the hard disk If the hard disk is installed Select Installed under Hard Disk on the Op...

Page 211: ...ry printing again 016 723 Cause The specified punch position is not supported by the machine or the paper size specified is not supported by the finisher Remedy Confirm the punch position and the paper size and try printing again 016 724 Cause The specified staple and punch position combination is unsupported Remedy Specify the staple and punch positions on the same side and try printing again 016...

Page 212: ...PostScript An optional component is required for some models For more information contact our Customer Support Center Remedy Specify a paper tray supported for booklet creation and try printing again 016 741 016 742 016 743 016 744 016 745 Cause An error occurred during the update process of the machine Remedy Switch off the machine power make sure that the touch screen is blank and then switch on...

Page 213: ...S 1 memory is insufficient 3 When Print Processing Mode 408 for the PDF Direct Print feature has been set to PS 1 a PDF file including OpenType fonts is processed Remedy For 1 use the print driver to print the document For 2 take one of the following measures Use the print driver to print the document Increase PostScript memory For 3 create a PDF file in which OpenType fonts are not included 016 7...

Page 214: ...t the SMTP server administrator 016 766 Cause An error occurred on the SMTP server Remedy Consult the SMTP server administrator 016 767 Cause Unable to send the e mail because the address is not correct Remedy Confirm the address and try sending again 016 768 Cause Unable to connect to the SMTP server because the machine s mail address is incorrect Remedy Confirm the machine s mail address 016 769...

Page 215: ...he smaller number of digits for your print job password and try the same operation 017 504 017 505 Cause Connection to the Job Limit server failed Remedy Check the network status Check if the Job Limit server is working 017 506 Cause The job was canceled due to rejection by the Job Limit server Remedy Consult your system administrator 017 507 Cause The direct print feature is disabled on the print...

Page 216: ...Execute the operation again If the error still is not resolved contact our Customer Support Center 017 720 Cause Invalid Contact Type value Remedy Correct the value of Contact Type specified in the PJL command and try again 017 721 Cause Invalid Geographic Region value Remedy Correct the value of Geographic Region specified in the PJL command and try again 017 722 Cause The PJL command failed Reme...

Page 217: ...print job again by using the printer driver or software that is not using IPP If the error still is not resolved contact our Customer Support Center 017 735 Cause Device usage is prohibited Remedy Execute the operation again If the error still is not resolved contact our Customer Support Center 017 755 Cause Software download error Remedy Take one of the following measures Check the settings of So...

Page 218: ...edy Set different IP addresses to each Ethernet When setting the same IP address to each Ethernet contact our Customer Support Center 018 407 Cause The machine detects the identical IPv6 addresses when Ethernet1 and Ethernet2 are connected to different network and the setting of identical addresses is prohibited Remedy Set different IP addresses to each Ethernet When setting the same IP address to...

Page 219: ...in any of these certificates use an option other than WPA Enterprise 018 426 Cause The server certificate for WPA Enterprise is invalid or could not be obtained Remedy Check if the server certificate has not expired Check the certificate format and digital signature algorithm are correct If you cannot have a valid server certificate select an option other than WPA Enterprise 018 427 Cause Address ...

Page 220: ...rect error due to 5 GHz mode confliction Remedy Change Wi Fi Band to Auto or 2 4 GHz 018 556 Cause Received the XRXERROR error detection code from the HTTP server Remedy 1 Check whether the specified drive and directory is available on the destination HTTP server for the scanned document 2 Perform the same operation again If the problem persists contact our Customer Support Center 018 560 Cause A ...

Page 221: ...8 570 Cause A client certificate authentication error occurred on the HTTP server Remedy Check the following The destination HTTP server for the scanned document is accessible by PC The SSL client certificate is registered on the machine The device certificate is correctly registered on the HTTP server 018 590 Cause A file or folder of the same name was detected on the server Remedy Take one of th...

Page 222: ... settings are adequate 018 723 Cause The machine cannot connect to Google Cloud Print because of a certificate error Remedy Check that the root CA certificate registered to the machine and the certificate verification settings are correct 018 724 018 725 Cause The user password set in the Kerberos server expired Remedy Extend the expiration date of the password 018 727 Cause Authentication by the ...

Page 223: ...or occurred Remedy Execute the operation again If the problem still exists even after the remedy contact our Customer Support Center 018 740 Cause The machine cannot connect to Google Cloud Print because of a certificate error Remedy Check that the root CA certificate registered to the machine and the certificate verification settings are correct 018 741 Cause An internal error occurred Remedy Exe...

Page 224: ...P system via the Internet There is a problem with the address of the EP proxy server name Remedy Check the followings LAN cable connection DNS server address setting The default gateway setting The subnet mask setting If the error still is not resolved after checking the above settings there may be a network failure or the DNS server settings may be changed or failed Consult your system administra...

Page 225: ... be changed or failed Consult your system administrator If the network works normally but the error still is not resolved contact our Customer Support Center 021 509 Cause An error occurred while communicating with the EP server Remedy Switch off the machine power make sure that the touch screen is blank and then switch on the machine power If the error still is not resolved contact our Customer S...

Page 226: ... Enable the SOAP port switch off the machine power make sure that the touch screen is blank and then switch on the machine power If the error still is not resolved contact our Customer Support Center 021 524 021 525 021 526 021 527 021 528 Cause An error occurred while communicating with the EP server Remedy Switch off the machine power make sure that the touch screen is blank and then switch on t...

Page 227: ...rred in the machine Remedy Switch off the machine power make sure that the touch screen is blank and then switch on the machine power If the same message is displayed again contact our Customer Support Center 024 700 Cause The memory capacity or hard disk required to use the optional feature is not installed Remedy Switch off the machine power and then switch it on again after the touch screen goe...

Page 228: ...d The combination of the specified features such as Document Size Paper Size Paper Tray 2 sided printing and Output Tray is incompatible Remedy Confirm the print data and try printing again 024 775 Cause Booklet printing was specified for printer properties but the number of print pages for the job exceeded the maximum number allowed for booklet creation Remedy Change the printer properties settin...

Page 229: ...occurred while operating from CentreWare Internet Services Remedy Retry after waiting for a while 026 718 Cause Incompatible print parameters are used The combination of the specified features such as Document Size Paper Size Paper Tray 2 sided printing and Output Tray is incompatible Remedy Confirm the print data and try printing again 026 720 Cause The capacity of the USB memory device of the re...

Page 230: ...se Download failed Remedy Wait more than 1 minute after user operation is completed and then start downloading Error Code Cause Remedy 027 442 Cause The IP address of IPv6 already exists Remedy Change the Self Assigned Address 1 for IPv6 or the DHCPv6 address on the machine or the IP address of IPv6 on the network device to remove the duplication of addresses 027 443 Cause The IP address of IPv6 a...

Page 231: ...the recipient on the machine 027 703 Cause The specified recipient s certificate has expired Remedy Register a valid certificate for the recipient on the machine 027 705 Cause The specified recipient s certificate has been revoked Remedy Specify a valid certificate for the recipient 027 710 Cause No S MIME certificate is attached to the received e mail Remedy Ask the sender to send the e mail with...

Page 232: ...out during connection with an application interface destination Remedy Try processing the job flow again 027 723 Cause Authentication at the application interface destination failed Remedy Confirm the user name and password that is used when creating a job flow 027 724 Cause The application could not be accessed Remedy Check whether the application is operating correctly If it is operating correct...

Page 233: ...datory fields of the job flow 027 753 Cause 1 Attempted to execute the service while the port necessary for the job flow is either deactivated or disabled 2 Attempted to execute a job flow to send e mail using the Encryption or Digital Signature feature while S MIME communication is disabled Remedy For 1 have your system administrator confirm the port status For 2 enable S MIME communication or mo...

Page 234: ...hod to the SSL server setting For 5 import the SSL client certificate and configure the setting to use the certificate For 6 check the date and time registered on the machine is precise If they are not adjust the gap 027 758 Cause The LDAP server sent back RFC2251 Result Message No 49 invalid credentials Remedy Make sure the login name and password are correctly set in the LDAP server directory se...

Page 235: ...is registered in the DNS server Check the connection to the DNS server Check the setting of the DNS server address 027 766 Cause Proxy server name resolution failed Remedy Check if the Proxy server is registered in the DNS server Check the connection to the DNS server Check the setting of the DNS server address 027 767 Cause SSL TSL connection failed Remedy Check if the destination WebDAV server i...

Page 236: ...e number of destination addresses If the error still is not resolved confirm with your network administrator whether the SMTP server supports the EHLO command 027 776 Cause An error occurred during communication with the SMTP server Remedy Use ASCII characters to modify the machine s host name setting If the error is not resolved confirm with your network administrator whether the SMTP server supp...

Page 237: ...accessible Try the same operation If the error still is not resolved contact our Customer Support Center 027 789 Cause Access forbidden Remedy Share the destination file and folder to permit reading and writing Check the path to the destination 027 790 Cause File not found Remedy Check if the specified directory exists in the destination WebDAV server 027 791 Cause The method specified in the requ...

Page 238: ...erver is accessible from a computer 029 701 Cause An invalid response was received Remedy Check if the destination WebDAV server is accessible from a computer Check the server settings If the error still is not resolved contact our Customer Support Center 029 702 Cause An unexpected error occurred Remedy Try the same operation If the error still is not resolved contact our Customer Support Center ...

Page 239: ...ved contact our Customer Support Center 029 708 Cause Wi Fi error The proxy auto config PAC file is invalid Remedy When Setup in Enable Proxy Server is set to Manual check the file location setting When Setup in Enable Proxy Server is set to Configuration Script the file location setting on the DHCP server may have a problem Consult your network administrator If the error still is not resolved con...

Page 240: ...bnet mask configuration DNS server address configuration If the failure persists the network or the HTTP server may have a problem Consult your network administrator If the error still is not resolved contact our Customer Support Center 029 714 Cause Ethernet 1 error An error occurred when the printer obtains a proxy auto config PAC file Remedy When Setup in Enable Proxy Server is set to Manual ch...

Page 241: ... Support Center 041 340 041 341 Cause An error occurred Remedy Switch off the machine power make sure that the touch screen is blank and then switch on the machine power If the same message is displayed again contact our Customer Support Center 041 363 Cause An error occurred in the machine Remedy Switch off the machine power make sure that the touch screen is blank and then switch on the machine ...

Page 242: ...k and then switch on the machine power If the same message is displayed again contact our Customer Support Center 044 329 Cause An error occurred in the machine Remedy Switch off the machine power make sure that the touch screen is blank and then switch on the machine power If the error still is not resolved contact our Customer Support Center 044 370 Cause An error occurred in the machine Remedy ...

Page 243: ...the machine power make sure that the touch screen is blank and then switch on the machine power If the error still is not resolved contact our Customer Support Center 058 317 Cause An error occurred in the machine Remedy Switch off the machine power make sure that the touch screen is blank and then switch on the machine power If the error still is not resolved contact our Customer Support Center E...

Page 244: ... Support Center Error Code Cause Remedy 061 340 Cause An error occurred in the machine Remedy Switch off the machine power make sure that the touch screen is blank and then switch on the machine power If the same message is displayed again contact our Customer Support Center 061 346 Cause An error occurred in the machine Remedy Switch off the machine power make sure that the touch screen is blank ...

Page 245: ...f the machine power make sure that the touch screen is blank and then switch on the machine power If the error still is not resolved contact our Customer Support Center You can use a tray other than Tray 3 073 310 073 311 Cause Tray 3 malfunction Remedy Switch off the machine power make sure that the touch screen is blank and then switch on the machine power If the error still is not resolved cont...

Page 246: ...hine power If the same message is displayed again remove the optional feeder Tray 5 from the machine Error Code Cause Remedy 082 310 082 311 Cause Tray 5 malfunction Remedy Switch off the machine power make sure that the touch screen is blank and then switch on the machine power If the error still is not resolved contact our Customer Support Center 091 312 091 313 Cause An error occurred in the ma...

Page 247: ...power If the error still is not resolved contact our Customer Support Center 093 445 Cause The toner cartridge K black is empty Remedy Replace the toner cartridge K black with a new one Error Code Cause Remedy 099 396 099 397 099 398 099 399 Cause An error occurred in the machine Remedy Switch off the machine power make sure that the touch screen is blank and then switch on the machine power If th...

Page 248: ... our Customer Support Center 116 325 116 328 116 329 116 330 116 331 Cause An error occurred Remedy Switch off the machine power make sure that the touch screen is blank and then switch on the machine power If the same message is displayed again contact our Customer Support Center 116 334 116 336 116 337 116 340 116 341 Cause An error occurred Remedy Switch off the machine power make sure that the...

Page 249: ...touch screen is blank and then switch on the machine power If the same message is displayed again contact our Customer Support Center 116 388 Cause The optional hard disk is not installed Remedy Install the hard disk Contact our Customer Support Center 116 389 Cause An error occurred Remedy Switch off the machine power make sure that the touch screen is blank and then switch on the machine power I...

Page 250: ... Remedy Increase the size assigned to HP GL 2 auto layout memory 116 713 Cause The data has been divided into several jobs because of insufficient data storage space Remedy Delete unnecessary data from the data storage space 116 714 Cause An HP GL 2 command error occurred Remedy Check the print data 116 719 Cause A feature not supported by the printer was executed Remedy Cancel the parameters not ...

Page 251: ...ecause memory for the form and logo data or memory capacity is insufficient Remedy Delete unnecessary data or free up the space for the form memory 116 740 Cause A numerical value operation error occurred because a value exceeding the value limit of the machine was used in the print data Remedy Check the print data 116 741 Cause The form cannot be registered because the number of the form registra...

Page 252: ...XML Paper Specification 116 771 116 772 116 773 116 774 116 775 116 776 116 777 116 778 Cause The data was automatically modified because it included an invalid parameter Remedy The printed image may be incomplete Confirm with the sender whether the image has a problem or ask the sender to send the data again When using the Internet Fax Forwarding feature confirm its condition with the e mail reci...

Page 253: ...ine Remedy Contact our Customer Support Center 117 345 Cause An error occurred in the machine Remedy Contact our Customer Support Center 117 347 Cause An error occurred in the machine Remedy Switch off the machine power make sure that the touch screen is blank and then switch on the machine power If the same message is displayed again contact our Customer Support Center 117 349 Cause An error occu...

Page 254: ...r If the same message is displayed again contact our Customer Support Center 118 311 Cause An error occurred during software processing Remedy Switch off the machine power make sure that the touch screen is blank and then switch on the machine power If the same message is displayed again contact our Customer Support Center 121 310 Cause An error occurred in the machine Remedy Switch off the machin...

Page 255: ...380 123 381 123 382 123 383 123 384 123 389 123 390 123 392 123 393 123 395 123 396 123 397 123 398 123 399 124 310 124 311 124 312 Cause An error occurred in the machine Remedy Switch off the machine power make sure that the touch screen is blank and then switch on the machine power If the same message is displayed again contact our Customer Support Center 124 313 124 314 124 315 124 316 124 317 ...

Page 256: ...r Support Center 124 333 124 334 124 335 Cause An error occurred in the machine Remedy Switch off the machine power make sure that the touch screen is blank and then switch on the machine power If the same message is displayed again contact our Customer Support Center 124 337 124 338 124 339 124 340 124 341 124 342 124 343 124 344 124 345 124 346 124 347 124 348 124 349 124 350 124 351 124 352 124...

Page 257: ...dy Disconnect the print server cable and then securely insert the cable into the connector Switch off the machine power make sure that the touch screen is blank and then switch on the machine power 127 213 Cause A communication error occurred between the machine and the Print Server Remedy Update the machine and the Print Server software to the latest versions 127 220 127 221 Cause A communication...

Page 258: ...he touch screen is blank and then switch on the machine power If the same message is displayed again contact our Customer Support Center Error Message Cause and Remedy A fault has occurred Switch off the machine xxx yyy Cause An error occurred Remedy Switch off the machine power make sure that the touch screen is blank and then switch the machine power on again If the message persists record the c...

Page 259: ... the jammed paper may be torn and the pieces may remain inside the machine This may cause machine malfunctions therefore always check where the paper jam occurred first If any piece of jammed paper remains inside the machine the paper jam message will not disappear from the touch screen Clear the paper jams while the machine is powered on If you turn off the machine all data stored on the memory o...

Page 260: ...ms in the Bypass Tray The following describes how to clear paper jams occurring in the Bypass Tray 1 Remove any paper from the Bypass Tray 2 Hold both sides of the Bypass Tray then pull it straight out of the printer 3 Remove Tray 1 from the printer ...

Page 261: ...ray protrudes when it is inserted into the printer If removed in a previous step replace the tray cover 6 Insert the Bypass Tray completely into the printer 7 Verify or change the paper settings 1 To confirm the same paper size type or color select OK 2 To select a new paper size type or color touch the current setting then select a new setting Select OK to save the settings ...

Page 262: ... Home button Paper Jams in Tray 1 The following describes how to clear paper jams occurring in Tray 1 1 Remove any paper from the Bypass Tray 2 Hold both sides of the Bypass Tray then pull it straight out of the printer 3 Remove Tray 1 from the printer ...

Page 263: ...tray protrudes when it is inserted into the printer If removed in a previous step replace the tray cover 6 Insert the Bypass Tray completely into the printer 7 If Tray Mode is set to Fully Adjustable you are prompted to verify or change the paper settings 1 To confirm the same paper size type or color select OK 2 To select a new paper size type or color touch the current setting then select a new ...

Page 264: ...lowing describes how to clear paper jams occurring in Trays 2 to 5 1 For the tray reported on the Touch Screen Display pull out the tray until it stops 2 Lift the front of the tray slightly and remove the tray from the printer 3 Remove any crumpled paper from the tray and any remaining paper jammed at the front of the printer ...

Page 265: ...the tray is extended for Legal size paper the tray protrudes when it is inserted into the printer If removed in a previous step replace the tray cover 6 If Tray Mode is set to Fully Adjustable you are prompted to verify or change the paper settings 1 To confirm the same paper size type or color select OK 2 To select a new paper size type or color touch the current setting then select a new setting...

Page 266: ... describes how to clear paper jams occurring in the Fusing Unit 1 Lift the rear door release and pull open the door 2 Lift the tab to open the paper guide on the top of the fusing unit 3 Remove any jammed paper Important The fusing unit is hot Do not touch it doing so may cause burns ...

Page 267: ...s from the Finisher To resolve the error displayed on the control panel clear all paper from the paper path 1 At the back of the printer locate the finisher jam access door Open the door then remove any jammed paper 2 Close the jam access door To clear any remaining errors follow the instructions on the control panel ...

Page 268: ... the error displayed on the control panel clear all paper from the paper path 1 At the back of the printer locate the 4 Bin Mailbox jam access door Open the door then remove any jammed paper 2 Close the jam access door To clear any remaining errors follow the instructions on the control panel ...

Page 269: ...12 12Appendix ...

Page 270: ...identical documents are continuously printed on A4 plain paper 2 When continuously printing on A4 Important The speed may be reduced due to image quality adjustment The performance may be reduced depending on the paper type or paper tray Printing Resolution 1 200 x 1 200 dpi Halftone Printable Colors 256 tones Paper Size Standard 550 Sheet Feeder A4 B5 A5 Legal 14 Legal 13 Letter Executive Custom ...

Page 271: ...suggested Printing may not be performed correctly depending on the paper type paper quality or paper size When using custom size paper check the paper feeding performance in advance Do not use special ink jet paper Postcards made from recycled paper may not be used at times Print quality may deteriorate if printing on preprinted paper or the back of printed paper or if the environment of use is dr...

Page 272: ...Windows Server 2016 64bit Windows Server 2012 R2 64bit Windows Server 2012 64bit Windows Server 2008 R2 64bit Windows Server 2008 32bit Windows Server 2008 64bit Standard Adobe PostScript 3TM Driver Windows 10 32bit Windows 10 64bit Windows 8 1 32bit Windows 8 1 64bit Windows 7 32bit Windows 7 64bit Windows Server 2016 64bit Windows Server 2012 R2 64bit Windows Server 2012 64bit Windows Server 200...

Page 273: ... 0 dB A During stand by main unit only 4 4 B Important Measurements were conducted based on ISO7779 Unit B Acoustic power level LWAd Unit dB A Radiated sound pressure bystander position Power Consumption AC 115V Maximum power consumption 1230 W Sleep mode 0 9 W or less AC 230V Maximum power consumption 1200 W Sleep mode T1 0 W or less Dimensions Width 427 4 x Depth 465 5 x Height 443 4 mm Note Wit...

Page 274: ...Paper Size A4 Letter Paper Weight 60 176 gsm Feeding Capacity Number of Tray 2000 sheets x 1 tray Important When using 80 gsm paper Dimensions Weight Width 725 x Depth 773 x Height 459 mm 20 kg 4 Bin Mailbox Optional Tray Capacity 100 sheets per bin Important When using 80 gsm paper Paper Size B5 Executive Letter A4 Legal Paper Weight 60 220 gsm Dimensions Weight Width 451 x Depth 411 x Height 248...

Page 275: ...r Capacity 500 sheets not stapled 60 sets stapled 90 gsm or less Staple Capability 50 sheets Paper Size Same as the Basic Specifications Paper Weight 64 220 gsm Position 1 place Dimensions Weight Width 451 x Depth 478 x Height 248 mm 7 kg ...

Page 276: ...formation contact our Customer Support Center Product Name Description 550 Sheet Feeder Optional paper tray High Capacity Feeder Optional paper tray Cabinet Provides four legs for machine installation Caster Provides four legs for machine installation Finisher Staples output sheets 4 Bin Mailbox Offers four output destinations Wireless LAN Kit Enables the wireless LAN communication HDD Extension K...

Page 277: ...d For more information refer to Billing Usage P 94 Check or Maintenance Request of the Machine When a check or maintenance is required the machine sends a check or maintenance request to our Customer Support Center A service representative visits you as required This operation should be performed by a system administrator Automated Alert Notification When a problem occurs the machine performs a se...

Page 278: ...Appendix 278 Appendix 12 ...

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