Dell PowerEdge R510 Hardware Owner'S Manual Download Page 180 | Manualshive

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Troubleshooting Your System

Troubleshooting an Optical Drive

CAUTION:

Many repairs may only be done by a certified service technician.

You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.

1

If installed, remove the front bezel. See "Removing the Front Bezel" on
page 86.

2

Try using a different CD or DVD.

3

Enter the System Setup program and ensure that the integrated SATA
controller and the drive's SATA port are enabled. See "Entering the System
Setup Program" on page 62.

4

Run the appropriate online diagnostic test. See "Using Online Diagnostics"
on page 189.

5

Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.

6

Open the system. See "Opening the System" on page 87.

7

Ensure that the interface cable is securely connected to the optical drive
and to the system board.

8

Ensure that a power cable is properly connected to the drive.

9

Close the system. See "Closing the System" on page 89.

10

Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.

If the problem is not resolved,

see "Getting Help

" on page 199

.

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Summary of Contents for PowerEdge R510

Page 1: ...Dell PowerEdge R510 Systems Hardware Owner s Manual Regulatory Model E12S Series and E13S Series Regulatory Type E12S001 and E13S001 ...

Page 2: ...y manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo and PowerEdge are trademarks of Dell Inc Microsoft Windows Windows Server and MS DOS are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names may be used in this document to r...

Page 3: ...Menu 20 View Menu 20 Hard Drive Indicator Patterns 21 Back Panel Features and Indicators 22 Guidelines for Connecting Optional External Devices 25 NIC Indicator Codes 25 Power Indicator Codes 26 Diagnostic Lights Optional 27 LCD Status Messages Optional 29 Solving Problems Described by LCD Status Messages 41 Removing LCD Status Messages 41 System Messages 42 Warning Messages 59 ...

Page 4: ... Setup Options 63 Main Screen 63 Memory Settings Screen 65 Processor Settings Screen 66 SATA Settings Screen Optional 67 Boot Settings Screen 67 Integrated Devices Screen 68 PCI IRQ Assignments Screen 69 Serial Communication Screen 69 Embedded Server Management Screen 70 Power Management Screen 71 System Security Screen 71 Exit Screen 73 Entering the UEFI Boot Manager 74 Using the UEFI Boot Manage...

Page 5: ...on Utility 81 3 Installing System Components 83 Recommended Tools 83 Inside the System 83 Front Bezel Optional 86 Removing the Front Bezel 86 Installing the Front Bezel 87 Opening and Closing the System 87 Opening the System 87 Closing the System 89 Cooling Shroud 90 Removing the Cooling Shroud 90 Installing the Cooling Shroud 91 Hard Drives 91 Removing a Hard Drive Blank 91 Installing a Hard Driv...

Page 6: ...Internal Hard Drive Bay 101 Removing an Internal Hard Drive From the Internal Hard Drive Bay 101 Installing a Hard Drive Into a Hard Drive Bay 102 Optical Drive Optional 103 Removing an Optical Drive 103 Installing an Optical Drive 104 Cooling Fans 105 Removing a Cooling Fan 105 Replacing a Cooling Fan 109 Power Supplies 109 Removing a Redundant Power Supply 110 Installing a Redundant Power Supply...

Page 7: ...ng an Expansion Card Riser 128 Integrated Storage Controller Card 129 Removing the Storage Controller Card 129 Installing the Storage Controller Card 131 iDRAC6 Express Card Optional 132 Installing an iDRAC6 Express Card 132 Removing an iDRAC6 Express Card 133 iDRAC6 Enterprise Card Optional 134 Installing an iDRAC6 Enterprise Card 134 Removing an iDRAC6 Enterprise Card 136 VFlash Media Optional 1...

Page 8: ...Module LED Twelve Hard Drive System 151 Control Panel Assembly LCD Optional 151 Removing the Control Panel Display Module 151 Installing the Control Panel Display Module 152 Removing the Control Panel Assembly 152 Installing the Control Panel Assembly 154 Front Panel IO Module Optional 154 Removing the Front Panel IO Module Twelve Hard Drive System 154 Installing the Front Panel IO Module Twelve H...

Page 9: ...eo Subsystem 170 Troubleshooting a USB Device 170 Troubleshooting a Serial I O Device 171 Troubleshooting a NIC 171 Troubleshooting a Wet System 172 Troubleshooting a Damaged System 174 Troubleshooting the System Battery 174 Troubleshooting Power Supplies 175 Troubleshooting System Cooling Problems 176 Troubleshooting a Fan 176 Troubleshooting System Memory 177 Troubleshooting an Internal USB Key ...

Page 10: ...bedded System Diagnostics Features 189 When to Use the Embedded System Diagnostics 190 Running the Embedded System Diagnostics 190 Embedded System Diagnostics Testing Options 191 Using the Custom Test Options 191 Selecting Devices for Testing 191 Selecting Diagnostics Options 191 Viewing Information and Results 192 6 Jumpers and Connectors 193 System Board Jumpers 193 System Board Connectors 194 D...

Page 11: ...Contents 11 7 Getting Help 199 Contacting Dell 199 Glossary 201 Index 211 ...

Page 12: ...12 Contents ...

Page 13: ...te at support dell com manuals F11 Enters the BIOS Boot Manager or the Unified Extensible Firmware Interface UEFI Boot Manager depending on the system s boot configuration See Using the System Setup Program and UEFI Boot Manager on page 61 F12 Starts Preboot eXecution Environment PXE boot Ctrl E Enters the Baseboard Management Controller BMC or iDRAC Configuration Utility which allows access to th...

Page 14: ...m When the optional system bezel is installed the power button is not accessible NOTE When powering on the system the video monitor can take from several seconds to over 2 minutes to display an image depending on the amount of memory installed in the system NOTE On ACPI compliant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before...

Page 15: ...ention and the LCD panel displays an error code followed by descriptive text NOTE If the system is connected to AC power and an error has been detected the LCD lights amber regardless of whether the system has been powered on NOTE Systems with cabled hard drives support an LED panel instead of an LCD panel The LED panel has four diagnostic indicator lights that display error codes during system st...

Page 16: ...9 System identification panel A slide out panel for system information including the Express Service tag embedded NIC MAC address and iDRAC6 Enterprise card MAC address 10 Optical drive optional One optional slimline SATA DVD ROM drive or DVD RW drive NOTE DVD devices are data only Item Indicator Button or Connector Icon Description 1 LED panel The LED panel has four diagnostic indicator lights th...

Page 17: ...ned off NOTE To force an ungraceful shutdown press and hold the power button for five seconds 3 NMI button Used to troubleshoot software and device driver errors when using certain operating systems This button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support personnel or by the operating system s documentation 4 System identification butt...

Page 18: ...ition When the system is in standby mode the LCD backlight switches off after five minutes of inactivity and can be turned on by pressing the Select button on the LCD panel The LCD backlight remains off if LCD messaging is turned off through the BMC or iDRAC utility the LCD panel or other tools Figure 1 3 LCD Panel Features 6 System identification panel A slide out panel for system information inc...

Page 19: ...he Home screen from another menu continue to select the up arrow until the Home icon is displayed and then select the Home icon 2 Select Selects the menu item highlighted by the cursor 3 Right Moves the cursor forward in one step increments During message scrolling Press once to increase scrolling speed Press again to stop Press again to return to default scrolling Press again to repeat the cycle ...

Page 20: ...n page 29 for a list of messages in this format Set home Select the default information to be displayed on the LCD Home screen See View Menu on page 20 to see the options and option items that can be selected to display by default on the Home screen Option Description BMC IP or DRAC IP NOTE If an iDRAC6 Express card is installed on the system the BMC IP option is replaced by DRAC IP Displays the I...

Page 21: ...in BTU hr or Watts The display format can be configured in the Set home submenu of the Setup menu see Setup Menu on page 20 Temperature Displays the temperature of the system in Celsius or Fahrenheit The display format can be configured in the Set home submenu of the Setup menu see Setup Menu on page 20 1 hard drive activity indicator green 2 hard drive status indicator green and amber Option Desc...

Page 22: ... ready for insertion or removal NOTE The drive status indicator remains off until all hard drives are initialized after system power is applied Drives are not ready for insertion or removal during this time Blinks green amber and off Drive predicted failure Blinks amber four times per second Drive failed Blinks green slowly Drive rebuilding Steady green Drive online Blinks green three seconds off ...

Page 23: ...Ethernet connectors 2 Embedded 10 100 1000 NIC connectors 7 PCIe expansion card slots using riser card Riser 1 OR Riser 2 Depending on the configuration your system may have either riser 1 or riser 2 NOTE See the Getting Started Guide that ships with your system for more information Connects four PCI Express Generation 2 expansion cards NOTE All four slots are x8 connectors Connects two PCI Expres...

Page 24: ... the system ID modes on and off The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pushed the LCD panel on the front and the system status indicator on the chassis back panel light blue until one of the buttons is pushed again 11 Power supply 2 PS2 750 W 1100 W redundant power supply 12 Power supply 1 PS1 750...

Page 25: ...stem If necessary to enable ports on your system use the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 61 NIC Indicator Codes Figure 1 6 NIC Indicators 1 link indicator 2 activity indicator Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network Link indicator is green The NIC is connected to a valid network link...

Page 26: ... power supply and that the power supply is operational When the system is on it also indicates that the power supply is providing DC power to the system Amber Indicates a problem with the power supply Alternating green and amber When hot adding a power supply this indicates that the power supply is mismatched with the other power supply Replace the power supply that has the flashing indicator with...

Page 27: ...rrective Action The system is in a normal off condition or a possible pre BIOS failure has occurred The diagnostic lights are not lit after the system successfully boots to the operating system Plug the system into a working electrical outlet and press the power button The system is in a normal operating condition after POST Information only BIOS checksum failure detected system is in recovery mod...

Page 28: ...g Help on page 199 Memory configuration error See Troubleshooting System Memory on page 177 Possible system board resource and or system board hardware failure See Getting Help on page 199 Possible system resource configuration error See Contacting Dell on page 199 Other failure Ensure that the optical drive and hard drives are properly connected See Troubleshooting Your System on page 169 for the...

Page 29: ...ttings see the systems management software documentation NOTE If your system fails to boot press the System ID button for at least five seconds until an error code appears on the LCD Record the code then see Getting Help on page 199 Code Text Causes Corrective Actions N A SYSTEM NAME A 62 character string that can be defined by the user in the System Setup program The SYSTEM NAME displays under th...

Page 30: ...age is outside of the allowable range See Troubleshooting the System Battery on page 174 E1211 RAID Controller battery failure Check battery RAID battery is either missing bad or unable to recharge due to thermal issues Reseat the RAID battery connector See Installing the RAID Battery on page 147 and Troubleshooting System Cooling Problems on page 176 E1216 3 3V Regulator failure Reseat PCIe cards...

Page 31: ...ators has failed Reseat the memory modules See Troubleshooting System Memory on page 177 E122E On board regulator failed Call support One of the on board voltage regulators has failed Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 199 E1310 Fan RPM exceeding range Check fan RPM of specified fan is outside of the intended operati...

Page 32: ...8 CPU not detected Check CPU is seated properly Specified processor is missing or bad and the system is in an unsupported configuration Ensure that the specified processor is properly installed See Troubleshooting Processors on page 186 E141C Unsupported CPU config Check CPU or BIOS revision Processors are in an unsupported configuration Ensure that your processors match and conform to the type de...

Page 33: ...oved or is missing from the system See Troubleshooting Power Supplies on page 175 E1614 Power Supply W error Check power supply Specified power supply has failed See Troubleshooting Power Supplies on page 175 E1618 Predictive failure on Power Supply W Check PSU An over temperature condition or power supply communication error has caused the predictive warning of an impending power supply failure S...

Page 34: ...ttage Ensure that power supplies with matching wattage are installed See the Technical Specifications outlined in your system s Getting Started Guide E1629 Power required PSU wattage Check PSU and config The system configuration requires more power than the power supplies can provide even with throttling Turn off power to the system reduce the hardware configuration or install higher wattage power...

Page 35: ...BIOS has determined there has been an error in the system but is unable to determine its origin Check the SEL for more information and then clear the SEL Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 199 E171F PCI fatal error on Review clear SEL The system BIOS has reported a PCIe fatal error on a component that resides in PCI ...

Page 36: ...the problem persists see Getting Help on page 199 E2010 Memory not detected Inspect DIMMs No memory was detected in the system Install memory or reseat memory modules See Installing Memory Modules on page 119 or Troubleshooting System Memory on page 177 E2011 Memory configuration failure Check DIMMs Memory detected but is not configurable Error detected during memory configuration See Troubleshoot...

Page 37: ...C power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 199 E2017 Timer refresh failure Power cycle AC Timer refresh failure Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 199 E2018 Programmable Timer error Power cycle AC Programmable interval timer error Remove AC power to th...

Page 38: ...e Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 199 E201D Shutdown test failure Power cycle AC BIOS shutdown test failure Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 199 E201E POST memory test failure Check DIMMs BIOS POST memory test failure See Troublesh...

Page 39: ... has had a multi bit error MBE See Troubleshooting System Memory on page 177 E2111 SBE log disabled on DIMM Reseat DIMM The system BIOS has disabled memory single bit error SBE logging and does not log anymore SBEs until the system is rebooted represents the memory module implicated by the BIOS Remove AC power to the system for 10 seconds and restart the system If the problem persists see Troubles...

Page 40: ...to log any more Check the SEL for details on the events then clear the SEL I1920 iDRAC6 Upgrade Successful Optional iDRAC6 has been upgraded successfully Information only W1228 RAID Controller battery capacity 24hr Warns predictively that the RAID battery has less than 24 hours of charge left Allow RAID battery to charge to greater than 24 hours of sustained charge If problem persists replace RAID...

Page 41: ... removed from the LCD For other faults you must take action to remove the message from the display Clear the SEL You can perform this task remotely but you will lose the event history for the system Power cycle Turn off the system and disconnect it from the electrical outlet wait approximately ten seconds reconnect the power cable and restart the system Any of these actions will remove fault messa...

Page 42: ...is no longer valid due to an unsupported memory configuration possibly a faulty or removed memory module The Advanced ECC setting has been disabled Check other messages for a faulty memory module Reconfigure the memory modules for Advanced ECC mode See System Memory on page 114 Alert Advanced ECC Memory Mode disabled Memory configuration does not support Advanced ECC Memory Mode Advanced ECC Memor...

Page 43: ...boot Remove AC power to the system for 10 seconds and restart the system Alert Node Interleaving disabled Memory configuration does not support Node Interleaving The memory configuration does not support node interleaving or the configuration has changed for example a memory module has failed so that node interleaving cannot be supported The system still runs but without node interleaving Ensure t...

Page 44: ...lert Redundant memory disabled Memory configuration does not support redundant memory Memory Sparing or Memory Mirroring was enabled in the system setup program but the current configuration does not support redundant memory A memory module may be faulty Check the memory modules for failure See Troubleshooting System Memory on page 177 Reset the memory setting if appropriate See Using the System S...

Page 45: ...See Figure 6 1 for jumper location Restart the system and re enter the BIOS settings See Using the System Setup Program and UEFI Boot Manager on page 61 CPU set to minimum frequency The processor speed may be intentionally set lower for power conservation If not an intentional setting check any other system messages for possible causes CPU x installed with no memory Memory modules are required but...

Page 46: ...ent power rating detected System halted Current boot mode is set to UEFI Please ensure compatible bootable media is available Use the system setup program to change the boot mode as needed The system failed to boot because UEFI boot mode is enabled in BIOS and the boot operating system is non UEFI Ensure that the boot mode is set correctly and that the proper bootable media is available See Using ...

Page 47: ...e securely attached to correct connectors Mouse or keyboard cable is loose or improperly connected Reseat the mouse or keyboard cable Defective mouse or keyboard Ensure that the mouse or keyboard is operational See Troubleshooting a USB Device on page 170 Gate A20 failure Faulty keyboard controller faulty system board See Getting Help on page 199 Invalid configuration information please run SETUP ...

Page 48: ...ufacturing mode detected System is in manufacturing mode Reboot to take the system out of manufacturing mode Maximum rank count exceeded The following DIMM has been disabled x Invalid memory configuration The system runs but with the specified memory module disabled Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 115 M...

Page 49: ...troke POST memory test was terminated by pressing the spacebar Information only MEMTEST lane failure detected on x Invalid memory configuration Mismatched memory modules are installed Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 115 Mirror mode disabled For mirror mode DIMMs must be installed in pairs Pairs must be ...

Page 50: ...sector on hard drive Incorrect configuration settings in System Setup program or no operating system on hard drive Check the hard drive configuration settings in the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 61 If necessary install the operating system on your hard drive See your operating system documentation No timer tick interrupt Faulty system board ...

Page 51: ...ion Guidelines on page 115 Read fault Requested sector not found The operating system cannot read from the hard drive optical drive or USB device the system could not find a particular sector on the disk or the requested sector is defective Replace the optical medium USB medium or USB device Ensure that the USB cables SAS SATA backplane cables or optical drive cables are properly connected See Tro...

Page 52: ...mode matched sets of three must be populated across slots The memory configuration does not match the setting in BIOS The BIOS setting has been disabled Reconfigure the memory modules for Memory Sparing mode See System Memory on page 114 The amount of system memory has changed Memory has been added or removed or a memory module may be faulty If memory has been added or removed this message is info...

Page 53: ...ometry x x The following DIMMs should match in size and rank count x x Thermal sensor not detected on x A memory module without a thermal sensor is installed in the specified memory slot Replace the memory module See System Memory on page 114 Time of day clock stopped Faulty battery or faulty chip See Troubleshooting the System Battery on page 174 Time of day not set please run SETUP program Incor...

Page 54: ...Trusted Platform Module TPM function has failed See Getting Help on page 199 Unable to launch System Services image System halted System halted after F10 keystroke because System Services image is either corrupted in the system firmware or has been lost due to system board replacement The optional iDRAC6 Enterprise card flash memory or BMC SPI flash may be corrupted Restart the system and update t...

Page 55: ...e that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 115 Unsupported memory configuration DIMM mismatch across slots detected x x Invalid memory configuration Memory modules are mismatched in the specified slots Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guideline...

Page 56: ...ystem error occurred and caused the system to reboot Check the SEL for information that was logged during the error See the applicable troubleshooting section in Troubleshooting Your System on page 169 for any faulty components specified in the SEL Warning Control Panel is not installed The control panel is not installed or has a faulty cable connection Install the control panel or check the cable...

Page 57: ...wer Supplies on page 109 Warning PSU mismatch PSU redundancy lost Check PSU A High Output power supply and an Energy Smart power supply are installed in the system at the same time Install two High Output or two Energy Smart power supplies in the system You can also run the system on one power supply until you can obtain two power supplies of the same type See Troubleshooting Power Supplies on pag...

Page 58: ...sure that the USB SAS backplane or SATA cables are properly connected See Troubleshooting a USB Device on page 170 Troubleshooting an Internal USB Key on page 179 Troubleshooting an Optical Drive on page 180 and Troubleshooting a Hard Drive on page 181 NOTE For the full name of an abbreviation or acronym used in this table see the Glossary on page 201 Message Causes Corrective Actions ...

Page 59: ...n or the operating system For more information see the documentation that accompanied the application or operating system Diagnostics Messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system See Running the Embedded System Diagnostics on page 190 for more information about system diagnostics Alert Messages Systems management software generates alert me...

Page 60: ...ystem and technical specifications Any media that ships with your system that provides documentation and tools for configuring and managing your system including those pertaining to the operating system system management software system updates and system components that you purchased with your system The Lifecycle Controller User Guide provides information about setting up the controller configur...

Page 61: ...nced 64 bit boot interface based on Unified Extensible Firmware Interface UEFI specifications that overlays the system BIOS See Entering the UEFI Boot Manager on page 74 for more information on this interface You select the boot mode in the Boot Mode field of the Boot Settings screen of the System Setup program See Boot Settings Screen on page 67 Once you specify the boot mode the system boots in ...

Page 62: ...of the message and suggestions for correcting errors NOTE After installing a memory upgrade it is normal for your system to display a message that the system memory size has changed the first time you start your system Using the System Setup Program Navigation Keys NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system Keys Action Up...

Page 63: ...d on the system configuration NOTE The System Setup program defaults are listed under their respective options in the following sections where applicable Option Description System Time Sets the time on the system s internal clock System Date Sets the date on the system s internal calendar Memory Settings Displays information related to installed memory See Memory Settings Screen on page 65 ...

Page 64: ...wer usage of the processor fans and memory modules with preconfigured or customized settings See Power Management Screen on page 71 System Security Displays a screen to configure the system password and setup password features See System Security Screen on page 71 Using the System Password on page 76 and Using the Setup Password on page 78 for more information Keyboard NumLock On default Determine...

Page 65: ...pecifies whether system memory tests are run at system boot Options are Enabled and Disabled Memory Operating Mode This field displays the type of memory operation if a valid memory configuration is installed When set to Optimizer Mode the memory controllers run independently of each other for improved memory performance When set to Mirror Mode memory mirroring is enabled When set to Advanced ECC ...

Page 66: ...on software Adjacent Cache Line Prefetch Enabled default Enables high utilization of sequential memory access NOTE Disable this option for applications that require high utilization of random memory access Hardware Prefetcher Enabled default Enables or disables the hardware prefetcher Execute Disable Enabled default Enables or disables Execute Disable Memory Protection Technology Number of Cores p...

Page 67: ...es BIOS support for the device attached to SATA port D Off disables BIOS support for the device Port E Off default Auto enables BIOS support for the device attached to SATA port E Off disables BIOS support for the device Option Description Boot Mode BIOS default CAUTION Switching the boot mode could prevent the system from booting if the operating system was not installed in the same boot mode If ...

Page 68: ...ted SAS Controller Enabled default Enables or disables the integrated storage controller User Accessible USB Ports All Ports On default Enables or disables the user accessible USB ports Options are All Ports On Only Back Ports On and All Ports Off Internal USB Port 1 On default Enables or disables the internal USB port Internal USB Port 2 On default Enables or disables the internal USB port Embedd...

Page 69: ...gy I OAT This feature should only be enabled if the hardware and software support I OAT Embedded Video Controller Enabled default Displays the total amount of video memory available in the embedded video controller Option Description Embedded X treme PCI Adapter Use the and keys to manually select an IRQ for a given device or select Default to allow the BIOS to select an IRQ value at system startu...

Page 70: ...ault Displays the failsafe baud rate used for console redirection BIOS attempts to determine the baud rate automatically This failsafe baud rate is used only if the attempt fails This rate should not be adjusted Remote Terminal Type VT100 VT220 default Sets the remote console terminal type either VT100 VT220 or ANSI Redirection After Boot Enabled default Enables or disables BIOS console redirectio...

Page 71: ...formance based on processor utilization Active Power Controller sets the CPU power to System DBPM the fan power to Minimum Power and the memory power to Maximum Performance The BIOS sets the processor performance based on processor utilization Maximum Performance sets all fields to Maximum Performance CPU Power and Performance Management Options are OS DBPM System DBPM Maximum Performance or Minim...

Page 72: ...es the pre boot measurements to the TPM during POST If On without Pre boot Measurements the system reports the TPM to the operating system and bypasses pre boot measurements TPM Activation No Change default When set to Activate the TPM is enabled to default settings When set to Deactivate the TPM is disabled The No Change state initiates no action The operational state of the TPM remains unchanged...

Page 73: ...alified support personnel or by the operating system s documentation Pressing this button halts the operating system and displays a diagnostic screen Enables or disables the NMI feature AC Power Recovery Last default Determines how the system reacts when power is restored If set to Last the system returns to the last power state On turns on the system after power is restored Off allows the system ...

Page 74: ...etup program and BIOS level boot options without rebooting 1 Turn on or restart your system 2 Press F11 after you see the following message F11 UEFI Boot Manager NOTE The system does not respond until the USB keyboard is active If your operating system begins to load before you press F11 allow the system to finish booting and then restart your system and try again Using the UEFI Boot Manager Navig...

Page 75: ...t swap a boot device press ESC to refresh the list of boot options UEFI Boot Settings Enables you to add delete enable or disable boot options change boot order or execute a one time boot option System Utilities Enables you to access the System Setup program System Services USC Diagnostics and BIOS level boot options Option Description Add Boot Option Adds a new boot option Delete Boot Option Dele...

Page 76: ... a system password is assigned System Password is Enabled If Password Status is Unlocked you can change the system password If Locked you cannot change the system password Disabling the password jumper on the system board sets System Password to Disabled and you cannot change or enter a new system password When a system password is not assigned and the password jumper on the system board is in the...

Page 77: ...egin using your system 6 Either reboot the system now for the password protection to take effect or continue working NOTE Password protection does not take effect until the system reboots Using Your System Password to Secure Your System NOTE If you have assigned a setup password see Using the Setup Password on page 78 the system accepts your setup password as an alternate system password When Pass...

Page 78: ...ng POST and pressing Ctrl Enter or you can enter the system setup and press Enter twice when you are in the system password menu Changing an Existing System Password 1 Enter the System Setup program by pressing F2 during POST 2 Select the System Security screen 3 Verify that the Password Status is Unlocked 4 Type the new system password in the two password fields The System Password field changes ...

Page 79: ...ons If System Password is not Enabled and is not locked through the Password Status option you can assign a system password You cannot disable or change an existing system password NOTE You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes Deleting or Changing an Existing Setup Password 1 Enter the System Setup...

Page 80: ...de on the Dell Support website at support dell com manuals Baseboard Management Controller Configuration NOTE If an iDRAC6 Express card is installed on the system the Baseboard Management Controller BMC utility is replaced by the iDRAC6 utility The BMC enables configuring monitoring and recovery of systems remotely BMC provides the following features Uses the system s integrated NIC Enables fault ...

Page 81: ...re enable or disable the iDRAC6 local area network LAN through the dedicated iDRAC6 Enterprise card port or the embedded NICs Enable or disable IPMI over LAN Enable a LAN Platform Event Trap PET destination Attach or detach the Virtual Media devices Change the administrative username and password and manage user privileges View System Event Log SEL messages or clear messages from the log For addit...

Page 82: ...82 Using the System Setup Program and UEFI Boot Manager ...

Page 83: ...er Wrist grounding strap Inside the System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety i...

Page 84: ...t Hard Drive System 1 control panel board 2 SAS backplane 3 cooling fan 4 expansion card riser 5 power supply bays 2 6 cooling shroud 7 heat sink processor 2 8 memory modules 8 9 system cooling fans 4 10 optical drive optional 11 hard drives 8 6 5 8 9 11 1 2 7 3 4 10 ...

Page 85: ... System Twelve Hard Drive System 1 cooling fan 2 internal hard drives 2 3 expansion card riser 4 power supply bays 2 5 cooling shroud 6 heat sink processor 2 7 memory modules 8 8 system cooling fans 4 9 SAS backplane 10 hard drives 12 5 4 8 9 10 7 1 3 6 2 ...

Page 86: ...ccessible through the front bezel Removing the Front Bezel 1 Using the system key unlock the bezel 2 Lift the release latch next to the key lock 3 Rotate the left end of the bezel away from the front panel 4 Unhook the right end of the bezel and pull the bezel away from the system Figure 3 3 Removing and Replacing the Front Bezel 1 release latch 2 keylock 3 bezel 4 hinge tab 3 2 1 4 ...

Page 87: ...rvice and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Opening the System 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 2 If installed remove the front bezel See Removing the Front Bezel on page 86 3 Rotate t...

Page 88: ...88 Installing System Components Figure 3 4 Removing and Replacing the System Cover Eight Hard Drive System 1 system cover latch 2 latch release lock 1 2 ...

Page 89: ...o that the two hooks on the back edge of the cover fit the corresponding tabs on the back edge of the chassis See Figure 3 4 and Figure 3 5 3 Slide the cover towards the front of the chassis and press down the latch 4 Rotate the latch release lock in the clockwise direction to secure the cover 5 Reconnect the system and peripherals to their electrical outlets and turn on the system 1 system cover ...

Page 90: ...repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Open the system See Opening the System on page 87 2 Grasp and gently lift the shroud up and away from the system board See Fi...

Page 91: ... drives are installed internally or at the front of the system see Figure 3 1 Front mounted hard drives are connected to a SAS backplane through hard drive carriers and can be configured as hot swappable NOTE Systems with cabled hard drives support up to four 3 5 inch SAS or SATA hard drives Removing a Hard Drive Blank CAUTION To maintain proper system cooling all empty hard drive bays must have d...

Page 92: ...ators on the drive carrier signal that the drive can be removed safely See Hard Drive Indicator Patterns on page 21 If the drive has been online the green activity fault indicator flashes as the drive is powered down When the drive indicators are off the drive is ready for removal 3 Press the release button and open the drive carrier release handle to release the drive See Figure 3 8 4 Slide the h...

Page 93: ...r can damage the partially installed carrier s shield spring and make it unusable CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with the operating system CAUTION Combining SATA and SAS hard drives in the same system configuration is not supported on all configurations 1 Remove the front bezel See Removing the Fron...

Page 94: ...e Figure 3 8 5 Close the handle to lock the drive in place Removing a Hard Drive From a Hard Drive Carrier Remove the screws from the slide rails on the hard drive carrier and separate the hard drive from the carrier See Figure 3 9 Figure 3 9 Installing a Hot Swap Hard Drive Into a Drive Carrier 1 hard drive 2 SAS SATA indicator 3 drive carrier 4 screws 4 2 1 3 4 ...

Page 95: ...y be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attach...

Page 96: ... and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and from the pe...

Page 97: ...ATA hard drives connect the data cable to the connector on the card edge For information on installing a SAS controller card see Installing an Expansion Card on page 124 7 Replace the system cover See Closing the System on page 89 8 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 9 Enter the System Setup program and ensure that the hard drive s control...

Page 98: ...the hard drives ordered from Dell Installing a Hard Drive Into a Hard Drive Carrier 1 Insert the hard drive into the hard drive carrier with the connector end of the drive at the back See Figure 3 11 2 Align the holes on the hard drive with the holes on the hard drive carrier When aligned correctly the back of the hard drive will be flush with the back of the hard drive carrier 3 Attach the four s...

Page 99: ...repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the sy...

Page 100: ...100 Installing System Components Figure 3 12 Installing and Removing an Internal Hard Drive Bay 1 internal hard drives 2 2 release latch 3 internal hard drive bay 4 support bracket 2 3 1 4 ...

Page 101: ...ll is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and from the peripherals 2 Open the system See Opening the System on page 87 3 Lift the latch on your internal hard drive bay and align the bay on the support bracket 4 Rotate the latch to lock Remo...

Page 102: ... Dell Installing a Hard Drive Into a Hard Drive Bay 1 Insert the hard drive into the internal hard drive bay with the connector end of the drive at the back until it is flush with the back of the hard drive bay See Figure 3 13 2 Attach the four screws to secure the hard drive to the hard drive bracket 1 internal hard drive bay 2 release latch 3 screws 4 4 internal hard drive 3 1 2 4 ...

Page 103: ...r warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel See Removing the Front Bezel on page 86 2 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 3 Open the system See Opening the System on page 87 4 Disconnect the optical drive cable from the back of the drive Note the routing o...

Page 104: ...d by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel See Removing the Front Bezel on page 86 2 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 3 Open the system See Opening the System on page 87 4 If applicable remove the optical drive blank by pressing down on the blu...

Page 105: ...an to provide cooling for the power supplies NOTE Systems with cabled hard drives contain only four single motor fans NOTE Hot swap removal or installation of the cooling fans is not supported NOTE In the event of a problem with a particular fan the fan number is referenced by the system s management software allowing you to easily identify and replace the proper fan by noting the fan numbers on t...

Page 106: ...isconnect the fan s power cable from the system board See Figure 3 16 NOTE To remove fans 3 and 4 remove the storage controller card first See Removing the Storage Controller Card on page 129 NOTE To remove fan 5 in the twelve hard drive systems remove the internal hard drive bay and carrier See Removing an Internal Hard Drive Bay on page 99 5 Press the release tab while grasping the ends of the f...

Page 107: ...Installing System Components 107 Figure 3 15 Removing and Replacing a Fan Eight Hard Drive System 1 fans 5 2 release tab 3 fan cable 1 2 3 ...

Page 108: ...108 Installing System Components Figure 3 16 Removing and Replacing a Fan Twelve Hard Drive System 1 fans 5 2 release tab 3 fan cable 1 2 3 ...

Page 109: ... its electrical outlet and turn the system on including any attached peripherals Power Supplies Your system supports the following power supply modules Systems with cabled hard drives support 480 W non redundant power supply Systems with hot swappable hard drives support 750 W 1100 W redundant power supply NOTE The maximum output power shown in watts is listed on the power supply label If two powe...

Page 110: ...CAUTION The system requires one power supply to operate the system normally On power redundant systems remove and replace only one power supply at a time in a system that is powered on 1 Disconnect the power cable from the power source 2 Disconnect the power cable from the power supply and remove the system cables from the Velcro straps NOTE You may have to unlatch and lift the optional cable mana...

Page 111: ...ply into the chassis until the power supply is fully seated and the release latch snaps into place See Figure 3 17 NOTE If you unlatched the cable management arm in step 2 of the previous procedure relatch it For information about the cable management arm see the system s rack documentation 3 Connect the power cable to the power supply and plug the cable into a power outlet CAUTION When connecting...

Page 112: ... into place Removing a Non Redundant Power Supply CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the s...

Page 113: ... 113 4 Remove the screws and the bracket securing the power supply to the chassis 5 Lift the power supply to remove it from the chassis See Figure 3 18 Figure 3 18 Removing and Installing a Non Redundant Power Supply 6 3 7 4 5 1 2 ...

Page 114: ...rive 5 Plug the cable into a power outlet 6 Replace the system cover See Closing the System on page 89 7 Turn on the system and attached peripherals System Memory Your system supports DDR3 registered DIMMs RDIMMs or unbuffered ECC DIMMs UDIMMs Single and dual rank DIMMs can be 1067 or 1333 MHz and quad rank DIMMs can be 1067 MHz The system contains eight memory sockets split into two sets of four ...

Page 115: ...utput RDIMMs and UDIMMs cannot be mixed Except for memory channels that are unused all populated memory channels must have identical configurations The memory configuration for each processor must be identical Memory modules of different sizes can be mixed in A1 A4 or B1 B4 for example 2 GB and 4 GB but all populated channels must have identical configurations For Optimizer Mode memory modules are...

Page 116: ...est to the processor are combined to form one 128 bit channel This mode supports Single Device Data Correction SDDC for both x4 and x8 based memory modules Memory modules must be identical in size speed and technology in corresponding slots Memory Mirroring Support The system supports memory mirroring if identical memory modules are installed in the two channels closest to the processor memory sho...

Page 117: ...ration NOTE 8 GB DIMMS are only supported on systems with hot swappable hard drives Table 3 1 Sample RDIMM Single and Dual Rank Memory Configurations Per Processor Memory Mode Memory Module Size Memory Sockets Single Processor Dual Processor 4 1 2 3 Physical Memory GB Available Memory GB Physical Memory GB Available Memory GB Optimizer 1 GB X X X X X X X X X X 1 2 3 4 all 2 4 6 8 all 2 GB X X X X ...

Page 118: ...e Size Memory Sockets Single Processor Dual Processor 4 1 2 3 Physical Memory GB Available Memory GB Physical Memory GB Available Memory GB Optimizer 1 GB X X X X X X X X X X 1 2 3 4 all 2 4 6 8 all 2 GB X X X X X X X X X X 2 4 6 8 all 4 8 12 16 all Advanced ECC1 1 GB X X 2 all 4 all 2 GB X X 4 all 8 all Table 3 1 Sample RDIMM Single and Dual Rank Memory Configurations Per Processor Memory Mode Me...

Page 119: ...follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 87 3 Remove the cooling shroud See Removing the Cooling Shroud on page 90 4 Locate the memory module sockets See Figure 6 1 5 Press the ejectors on the memory module socket down and o...

Page 120: ... on the memory module with your thumbs to lock the memory module into the socket When the memory module is properly seated in the socket the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed 9 Repeat step 5 through step 8 of this procedure to install the remaining memory modules See Table 3 2 10 Replace the cooling shroud See Insta...

Page 121: ...er the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the onlin...

Page 122: ...xpansion cards installed in connectors on an expansion card riser Depending on the configuration your system may have either riser 1 or riser 2 Expansion card riser 1 provides three x4 Gen2 PCIe expansion card slots and one x8 Gen2 PCIe expansion card slot Expansion card riser 2 provides one x4 Gen2 PCIe expansion card slot and one x16 Gen2 PCIe expansion card slot CAUTION Expansion cards can only...

Page 123: ... highest priority should be installed first using the slot priority indicated All other expansion cards should be installed in card priority and slot priority order Table 3 3 Expansion Card Installation Priority for Riser 1 Card Priority Card Type Slot Priority Max Allowed 25 W Card 1 PERC S300 S100 1 2 2 Y 2 PERC H800 3 2 2 Y 3 PERC 6 E controller 3 2 2 Y 4 SAS 5 E 3 2 2 Y 5 SCSI controllers 3 2 ...

Page 124: ...companying the card 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 87 4 Remove the cooling shroud See Removing the Cooling Shroud on page 90 5 Open the expansion card latch and remove the filler bracket See Figure 3 20 NOTE Keep this bracket in case you need to remove the expansion card ...

Page 125: ...ector on the expansion card riser 7 Insert the card edge connector firmly into the expansion card connector until the card is fully seated 8 Close the expansion card latch See Figure 3 20 Figure 3 20 Installing or Removing an Expansion Card 9 Connect any cables to the expansion card 1 expansion card riser 2 expansion card latch 3 expansion card 3 2 1 ...

Page 126: ...em from the electrical outlet 2 Open the system See Opening the System on page 87 3 Remove the cooling shroud See Removing the Cooling Shroud on page 90 4 Disconnect all cables from the card 5 Open the expansion card latch See Figure 3 20 6 Grasp the expansion card by its edges and carefully remove it from the expansion card connector 7 If you are removing the card permanently install a metal fill...

Page 127: ...roduct 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 87 3 Remove the cooling shroud See Removing the Cooling Shroud on page 90 4 If installed remove the expansion card from the expansion card slot See Removing an Expansion Card on page 126 5 If installed remove the storage controller ca...

Page 128: ... guide posts on the system board See Figure 3 21 2 Lower the expansion card riser into place until the expansion card riser connector is fully seated 3 If applicable reinstall the expansion card See Installing an Expansion Card on page 124 1 integrated storage controller slot 2 riser guides 2 3 expansion card riser 4 expansion card slot 5 riser guide posts 2 6 expansion card riser slots 2 6 1 2 3 ...

Page 129: ... Controller Card CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with...

Page 130: ...ents Figure 3 22 Installing and Removing the Storage Controller Card 1 storage connector 2 expansion card riser 3 storage controller card 4 storage controller card cable 5 SAS data cable connector 6 release lever blue 1 2 3 6 5 4 ...

Page 131: ...h under the storage controller card slot on the expansion card riser 5 With the storage controller card edge facing the riser insert one side of the card into the black card edge guide NOTE For expansion card riser 1 the installation sequence must be slot 3 2 1 and 4 The storage controller card must be installed in Slot 4 after the other expansion cards have been installed 6 Bend outward on the bl...

Page 132: ...lephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 87 3 If installed remove all expansion cards from expa...

Page 133: ... done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any ...

Page 134: ...nd simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open ...

Page 135: ...ee Installing a VFlash Media Card on page 137 8 Close the system See Closing the System on page 89 9 Reconnect the system and peripherals to their power sources and turn them on 1 VFlash SD card 2 VFlash media slot 3 iDRAC6 Enterprise card 4 retention standoff posts 2 5 retention standoff tabs 2 6 iDRAC6 Enterprise card connector 3 2 1 4 5 6 ...

Page 136: ... 87 4 Remove the cooling shroud See Removing the Cooling Shroud on page 90 5 Remove the VFlash media card if installed from the iDRAC6 enterprise card See Removing a VFlash Media Card on page 137 6 Pull back slightly on the two tabs at the front edge of the card and gently lift the front edge of the card off of the retention standoffs As the card releases from the standoffs the connector under the...

Page 137: ...B connector must be enabled by the Internal USB Port option in the Integrated Devices screen of the System Setup program To boot from the USB memory key configure the USB memory key with a boot image and then specify the USB memory key in the boot sequence in the System Setup program CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and...

Page 138: ...ssors Removing a Processor CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that...

Page 139: ...ns 5 Using a 2 Phillips screwdriver loosen one of the heat sink retention screws See Figure 3 26 6 Wait 30 seconds for the heat sink to loosen from the processor 7 Loosen the other three heat sink retention screws 8 Gently lift the heat sink off of the processor and set the heat sink aside with thermal grease side facing up CAUTION The processor is held in its socket under strong pressure Be aware...

Page 140: ...nd leave the release lever up so that the socket is ready for the new processor CAUTION Be careful not to bend any of the pins on the ZIF socket when removing the processor Bending the pins can permanently damage the system board NOTE In single processor configurations a processor must be installed in socket CPU1 Install the blank in socket CPU2 only 1 heat sink heat sink 2 retention screws 4 2 1 ...

Page 141: ...Installing System Components 141 Figure 3 27 Installing and Removing a Processor 1 processor 2 processor shield 3 notch in processor 4 socket key 5 ZIF socket 6 socket release lever 2 1 6 3 4 5 ...

Page 142: ...grease from the top of the processor using a lint free cloth 3 Align the processor with the socket keys on the ZIF socket See Figure 3 27 CAUTION Positioning the processor incorrectly can permanently damage the system board or the processor Be careful not to bend the pins in the ZIF socket 4 With the release lever on the processor socket in the open position align the processor with the socket key...

Page 143: ...iagnostics System Battery Replacing the System Battery WARNING There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer See your safety information for additional info CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple ...

Page 144: ...on card riser press the blue tabs on the expansion card riser and lift it from the chassis See Removing an Expansion Card Riser on page 127 7 Locate the battery socket See Jumpers and Connectors on page 193 CAUTION To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery 8 Support the battery connector by firmly holding the positive side...

Page 145: ...Expansion Card Riser on page 128 14 Replace the storage controller card See Installing the Storage Controller Card on page 131 15 Replace the expansion card from the expansion card slot now See Installing an Expansion Card on page 124 16 Replace the cooling shroud See Installing the Cooling Shroud on page 91 17 Close the system See Closing the System on page 89 18 Reconnect the system to the elect...

Page 146: ...ith the product NOTE The information in this section applies only to systems with the optional RAID controller card 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 87 3 To disconnect the RAID battery cable by gently pulling the cable connector out of the connector See Figure 3 29 4 Pull b...

Page 147: ...e and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel See Removing the Front Bezel on page 86 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system See Opening the...

Page 148: ...ure 3 30 Removing and Installing the Control Panel LED Four Hard Drive System 1 control panel cable 2 USB memory key connector 3 power cable 4 standoff 5 LED display module 6 slot 7 control panel board 8 mounting screws 2 5 7 1 2 4 8 6 3 ...

Page 149: ...ing and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel See Removing the Front Bezel on page 86 2 Turn off the system and attached...

Page 150: ...nstalling System Components Figure 3 31 Removing and Installing the Control Panel LED Twelve Hard Drive System 1 bracket 2 control panel cable 3 pull tab 4 control panel module 5 mounting screws 3 1 5 2 4 3 ...

Page 151: ... and the control panel circuit board Use the following instructions to remove and install either module Removing the Control Panel Display Module CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due t...

Page 152: ...ne by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel S...

Page 153: ... Remove the two Phillips screws that secure the control panel board to the system chassis and remove the board Figure 3 32 Removing and Installing the Control Panel LCD 1 slot 2 control panel cable 3 USB memory key connector 4 power cable 5 control panel board 6 display module cable 7 LCD display module 1 6 5 2 7 4 3 ...

Page 154: ...d Drive System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with t...

Page 155: ...ot pull on the cable to unseat the connector Doing so can damage the cable Figure 3 33 Removing and Installing the Front Panel IO Module Twelve Hard Drive System 1 front panel IO cable 2 bracket 3 front panel IO module 4 mounting screws 3 4 2 3 1 ...

Page 156: ...h hot swappable hard drives Removing the SAS Backplane CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow ...

Page 157: ... cables gently to prevent damage NOTE In case of the twelve hard drive systems connect the internal hard drive cables 8 While pressing the two blue latches toward each other lift the backplane upward See Figure 3 35 9 When the backplane cannot slide upward any farther pull the backplane toward the back of the system to remove it from the retention hooks 10 Lift the board out of the system being ca...

Page 158: ...g System Components Figure 3 34 Removing and Installing a SAS Backplane Eight Hard Drive System 1 SAS backplane power cable 2 backplane retention latches 2 3 SAS A cable 4 SAS backplane 5 retention hooks 4 2 3 1 4 5 ...

Page 159: ...ane Twelve Hard Drive System 1 SAS backplane 2 backplane retention latches 2 3 SAS cables 4 control panel module cable 5 USB memory key connector 6 SAS backplane power cable 7 control panel cable 8 internal hard drive cables 2 9 USB cable 10 SAS backplane cable 1 3 7 2 8 9 6 4 10 5 ...

Page 160: ...e the backplane downward until the two blue retention latches snap into place 4 Connect the SAS data and power cables to the SAS backplane 5 Install the hard drives in their original locations 6 Connect the optical drive cable USB cable and the control panel cable to the system board CAUTION Handle the cables gently to prevent damage NOTE In case of the twelve hard drive systems connect the intern...

Page 161: ...ng an Internal Hard Drive Bay on page 99 2 If applicable remove the thumb screw on the support bracket and lift it up and out of the system 3 Remove the power supplies from the system See Removing a Redundant Power Supply on page 110 4 Remove the expansion cards See Removing an Expansion Card on page 126 5 Remove the expansion card riser See Removing an Expansion Card Riser on page 127 6 Disconnec...

Page 162: ...ts Figure 3 36 Removing and Installing the Power Distribution Board Eight Hard Drive System 1 screws 4 2 power supply connector 3 power interposer board 4 blue tab 5 power distribution board 6 fan module cable connector 6 2 1 5 4 3 ...

Page 163: ...63 Figure 3 37 Removing and Replacing the Power Distribution Board Twelve Hard Drive System 1 screws 3 2 power supply connector 3 power interposer board 4 blue tab 5 power distribution board 6 fan module cable connector 6 2 1 5 4 3 ...

Page 164: ...sis See Figure 3 36 and Figure 3 37 NOTE The twelve hard drive systems have only three screws securing the power distribution board to the chassis 4 Connect the power distribution cables to the system board see System Board on page 165 and fan cable to the power distribution board as shown in Figure 3 36 and Figure 3 37 5 If applicable align the support bracket over the Power Distribution board an...

Page 165: ...u can access the encrypted data on your hard drives 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 87 3 Remove the cooling shroud See Removing the Cooling Shroud on page 90 4 Remove the power supplies See Removing a Redundant Power Supply on page 110 or Removing a Non Redundant Power Supply on pag...

Page 166: ...d the front end of the chassis CAUTION Do not lift the system board assembly by grasping a memory module processor or other components 12 Grasp the system board assembly by the edges and lift the system board assembly away from the chassis See Figure 3 38 Figure 3 38 Removing and Installing the System Board 1 screws 9 2 system board assembly 1 2 ...

Page 167: ...stem board See Removing a Processor on page 138 and Installing a Processor on page 142 8 Remove the memory modules and transfer them to the same locations on the new board See Removing Memory Modules on page 121 and Installing Memory Modules on page 119 9 Connect the cables to the system board See Figure 6 1 for the locations of the connectors on the system board 10 Replace the expansion card rise...

Page 168: ...ing the Cooling Shroud on page 91 16 Close the system See Closing the System on page 89 17 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 18 If applicable replace the front bezel See Removing the Front Bezel on page 86 ...

Page 169: ...ditions If you boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager the system will hang The reverse is also true You must boot to the same boot mode in which you installed the operating system See Using the System Setup Program and UEFI Boot Manager on page 61 Invalid memory configurations could cause the system to halt at startup without any video...

Page 170: ... the system 3 If the problem is resolved restart the system enter the System Setup program and check if the nonfunctioning USB ports are enabled 4 Replace the keyboard mouse with another working keyboard mouse If the problem is resolved replace the faulty keyboard mouse If the problem is not resolved proceed to the next step to begin troubleshooting the other USB devices attached to the system 5 P...

Page 171: ... cable 3 Turn off the system and the serial device and swap the device with a comparable device 4 Turn on the system and the serial device If the problem is resolved replace the serial device If the problem persists see Getting Help on page 199 Troubleshooting a NIC 1 Run the appropriate online diagnostic test See Using Online Diagnostics on page 189 2 Restart the system and check for any system m...

Page 172: ...les are of the proper type and do not exceed the maximum length If all troubleshooting fails see Getting Help on page 199 Troubleshooting a Wet System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage ...

Page 173: ...you removed in step 3 6 Close the system See Closing the System on page 89 7 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the system does not start properly see Getting Help on page 199 8 If the system starts properly shut down the system and reinstall all of the expansion cards that you removed See Installing an Expansion Card on page 124 9 Run ...

Page 174: ...that the following components are properly installed Expansion card riser Power supplies Fans Processors and heat sinks Memory modules Hard drive carriers Cooling shroud 4 Ensure that all cables are properly connected 5 Close the system See Closing the System on page 89 6 Run the system board tests in the system diagnostics See Running the System Diagnostics on page 189 If the tests fail see Getti...

Page 175: ...system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup program the problem may be caused by software rather than by a defective battery Troubleshooting Power Supplies 1 Identify the faulty power supply by the power supply s fault indicator See Power Indicator Codes on page 26 CAUTION At least one power supply must be installed for ...

Page 176: ...idual cooling fan is removed or has failed See Troubleshooting a Fan on page 176 The expansion card installation guidelines have not been followed See Expansion Card Installation Guidelines on page 122 Troubleshooting a Fan CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation o...

Page 177: ... at startup without video output See General Memory Module Installation Guidelines on page 115 and verify that your memory configuration complies with all applicable guidelines 1 If the system is operational run the appropriate online diagnostic test See Using Online Diagnostics on page 189 If diagnostics indicates a fault follow the corrective actions provided by the diagnostic program 2 If the s...

Page 178: ... electrical outlet and turn on the system and attached peripherals 13 Enter the System Setup program and check the system memory setting See Memory Settings Screen on page 65 If the problem is not resolved proceed with the next step 14 Turn off the system and attached peripherals and disconnect the system from the power source 15 Open the system See Opening the System on page 87 16 If a diagnostic...

Page 179: ...ranty Read and follow the safety instructions that came with the product 1 Enter the System Setup program and ensure that the USB key port is enabled See Integrated Devices Screen on page 68 2 Turn off the system and attached peripherals 3 Open the system See Opening the System on page 87 4 Locate the USB key and reseat it See Internal USB Memory Key on page 137 5 Close the system See Closing the ...

Page 180: ...Enter the System Setup program and ensure that the integrated SATA controller and the drive s SATA port are enabled See Entering the System Setup Program on page 62 4 Run the appropriate online diagnostic test See Using Online Diagnostics on page 189 5 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 6 Open the system See Opening the System on page ...

Page 181: ...t proceed as needed through the following steps 2 If installed remove the front bezel See Removing the Front Bezel on page 86 3 If your system has a RAID controller and your hard drives are configured in a RAID array perform the following steps a Restart the system and enter the host adapter configuration utility program by pressing Ctrl R for a PERC controller or Ctrl C for a SAS controller See t...

Page 182: ... the product CAUTION This troubleshooting procedure can destroy data stored on the hard drive Before you proceed back up all files on the hard drive 1 Run the appropriate online diagnostics test See Using Online Diagnostics on page 189 Depending on the results of the diagnostics test proceed as needed through the following steps 2 If your system has a RAID controller and your hard drives are confi...

Page 183: ...cs on page 189 2 Enter the System Setup program and ensure that the SAS or PERC controller is enabled See Entering the System Setup Program on page 62 3 Restart the system and press the applicable key sequence to enter the configuration utility program Ctrl C for a SAS controller Ctrl R for a PERC controller See the controller s documentation for information about configuration settings 4 Check th...

Page 184: ...se the system See Closing the System on page 89 12 Reconnect the system to its electrical outlet and turn on the system and attached peripherals If the problem persists see Getting Help on page 199 13 Replace the front bezel See Installing the Front Bezel on page 87 Troubleshooting Expansion Cards NOTE When troubleshooting an expansion card see the documentation for your operating system and the e...

Page 185: ...rom the electrical outlet 10 Open the system See Opening the System on page 87 11 Remove all expansion cards installed in the system See Removing an Expansion Card on page 126 12 Close the system See Closing the System on page 89 13 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 14 Run the appropriate online diagnostic test See Running the System Diag...

Page 186: ...ect the system from the electrical outlet 3 Open the system See Opening the System on page 87 4 Ensure that each processor and heat sink are properly installed See Installing a Processor on page 142 5 Close the system See Closing the System on page 89 6 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 7 Run the appropriate online diagnostic test See Run...

Page 187: ...e 199 14 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 15 Open the system See Opening the System on page 87 16 Replace processor 1 with processor 2 See Installing a Processor on page 142 17 Repeat step 11 through step 13 If you have tested both the processors and the problem persists the system board is faulty See Getting Help on page 199 ...

Page 188: ...188 Troubleshooting Your System ...

Page 189: ... ports NICs CMOS and more If you are unable to identify the problem using the Online Diagnostics then use the embedded system diagnostics The files required to run Online Diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the DVDs that came with your system For information about using diagnostics see the Dell Online Diag...

Page 190: ...tem does not operate properly component failure may be indicated As long as the processor and the system s input output devices are functioning you can use the system diagnostics to help identify the problem Running the Embedded System Diagnostics You can run the embedded system diagnostics program from the USC main screen CAUTION Use the system diagnostics to test only your system Using this prog...

Page 191: ...its components selects all of the components of the device for testing NOTE After you select all the devices and components that you want to test highlight All Devices and then click Run Tests Selecting Diagnostics Options From the Diagnostics Options area select the test s you want to run on a device Non Interactive Tests Only Runs only tests that require no user intervention Quick Tests Only Run...

Page 192: ... Information and Results The following tabs in the Customize window provide information about the test and the test results Results Displays the test that ran and the result Errors Displays any errors that occurred during the test Help Displays information about the currently selected device component or test Configuration Displays basic configuration information about the currently selected devic...

Page 193: ...ows the location of the configuration jumpers on the system board Table 6 1 lists the jumper settings Table 6 1 System Board Jumper Settings Jumper Setting Description PWRD_EN default The password feature is enabled pins 2 4 The password feature is disabled and iDRAC6 local access is unlocked at the next AC power cycle pins 4 6 NVRAM_CLR default The configuration settings are retained at system bo...

Page 194: ... Connectors System Board Connectors See Figure 6 1 and Table 6 2 for the location and description of the system board connectors Figure 6 1 System Board Connectors 3 4 14 16 15 1 2 5 6 7 8 10 11 12 13 17 18 19 20 21 9 ...

Page 195: ...ctor 7 A3 A2 A1 A4 Memory module slot A3 white release lever Memory module slot A2 white release lever Memory module slot A1 white release lever Memory module slot A4 8 FAN3 Cooling fan 3 connector 9 BATTERY System battery 10 FAN4 Cooling fan 4 connector 11 12V 8 pin power connector 12 FP_CONN control panel connector 13 BP_CONN Backplane power connector 14 PWR_CONN 24 pin power connector 15 PDB_ I...

Page 196: ...n off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 87 3 Move the password jumper to the disabled position to clear the password See Table 6 1 See Figure 6 1 to locate the password jumper on the system board 4 Close the system See Closing the System on page 89 5 Reconnect your system and periphera...

Page 197: ... from the electrical outlet 7 Open the system See Opening the System on page 87 8 Move the password jumper back to the enabled position to restore the password function See Table 6 1 9 Close the system See Closing the System on page 89 10 Reconnect your system and peripherals to their electrical outlets and turn on the system 11 Assign a new system and or setup password To assign a new password us...

Page 198: ...198 Jumpers and Connectors ...

Page 199: ...based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropriat...

Page 200: ...200 Getting Help ...

Page 201: ...nd fans BMC Baseboard management controller bootable media A CD diskette or USB memory key that is used to start your system if the system does not boot from the hard drive BTU British thermal unit bus An information pathway between the components of a system Your system contains an expansion bus that allows the processor to communicate with controllers for the peripheral devices connected to the ...

Page 202: ...as www example com into IP addresses such as 208 77 188 166 DRAM Dynamic random access memory A system s RAM is usually made up entirely of DRAM chips driver See device driver DVD Digital versatile disc or digital video disc ECC Error checking and correction EMI Electromagnetic interference ERA Embedded remote access ERA allows you to perform remote or out of band server management on your network...

Page 203: ...ive capacity the term is usually rounded to 1 000 000 000 bytes graphics mode A video mode that can be defined as x horizontal by y vertical pixels by z colors host adapter A controller that implements communication between the system s bus and the peripheral device typically a storage device hot swap The ability to insert or install a device typically a hard drive or an internal cooling fan into ...

Page 204: ...it s 1024 bits KB Kilobyte s 1024 bytes Kbps Kilobit s per second KBps Kilobyte s per second kg Kilogram s 1000 grams kHz Kilohertz KVM Keyboard video mouse KVM refers to a switch that allows selection of the system from which the video is displayed and for which the keyboard and mouse are used LAN Local area network A LAN is usually confined to the same building or a few nearby buildings with all...

Page 205: ...device integrated with a USB connector MHz Megahertz mirroring A type of data redundancy in which a set of physical drives stores data and one or more sets of additional drives stores duplicate copies of the data Mirroring functionality is provided by software See also striping and RAID mm Millimeter s ms Millisecond s NAS Network Attached Storage NAS is one of the concepts used for implementing s...

Page 206: ...ting system loads when you turn on your system the POST tests various system components such as RAM and hard drives processor The primary computational chip inside the system that controls the interpretation and execution of arithmetic and logic functions Software written for one processor must usually be revised to run on another processor CPU is a synonym for processor PXE Preboot eXecution Envi...

Page 207: ...nect a modem to the system service tag A bar code label on the system used to identify it when you call Dell for technical support SMART Self Monitoring Analysis and Reporting Technology Allows hard drives to report errors and failures to the system BIOS and then display an error message on the screen SMP Symmetric multiprocessing Used to describe a system that has two or more processors connected...

Page 208: ...tings on the devices or by changing settings in the configuration software for the devices TOE TCP IP offload engine U DIMM An unregistered unbuffered DDR3 memory module uplink port A port on a network hub or switch used to connect to other hubs or switches without requiring a crossover cable UPS Uninterruptible power supply A battery powered unit that automatically supplies power to your system i...

Page 209: ...up and down To display a program at a specific graphics resolution you must install the appropriate video drivers and your monitor must support the resolution virtualization The ability via software to share the resources of a single computer across multiple environments A single physical system may appear to the user as multiple virtual systems able to host multiple operating systems W Watt s WH ...

Page 210: ...210 Glossary ...

Page 211: ...cabling optical drive 103 CD drive troubleshooting 180 connectors system board 194 USB 14 video 14 contacting Dell 199 control panel assembly features 14 installing 149 151 154 156 LCD panel features 18 removing 147 149 152 154 cooling fan replacing 109 cooling fans troubleshooting 176 cooling shroud installing 91 removing 90 cover closing 89 opening 87 D damaged systems troubleshooting 174 Dell c...

Page 212: ...on slots 122 F front panel features 14 G guidelines connecting external devices 25 expansion card installation 122 memory installation 115 H hard drive troubleshooting 181 182 hard drives cabled installing 96 removing 95 96 hard drives hot swappable installing 93 heat sink 140 I iDRAC card installing 132 134 system port 22 iDRAC Configuration Utility 81 indicators back panel 22 front panel 14 NIC ...

Page 213: ...oting 177 memory key connector USB 137 Memory Mirroring memory mode 116 memory mode Advanced ECC 116 memory mirroring 116 Optimizer 116 memory modules DIMMs configuring 115 installing 119 removing 121 UDIMM configurations 123 124 messages error messages 62 status LCD 29 system 42 warning 59 N NIC indicators 25 NICs back panel connectors 22 troubleshooting 171 O Optimizer memory mode 116 P password...

Page 214: ...ve blank 91 memory modules 121 power supply 110 112 power supply blank 112 processor 138 SAS backplane board 156 SAS controller 129 system board 165 replacing cooling fan 109 power supply 111 114 system battery 143 S safety 169 SAS backplane board installing 160 removing 156 SAS controller card installing 131 removing 129 SAS controller daughter card troubleshooting 183 SAS hard drive See hard dri...

Page 215: ...settings 66 SATA settings 67 serial communications options 69 system security options 71 system setup screens main 63 T telephone numbers 199 TPM security 71 troubleshooting battery 174 CD drive 180 cooling fans 176 damaged system 174 expansion card 184 external connections 169 hard drive 181 182 internal hard drive 182 internal USB key 179 keyboard 170 memory 177 NIC 171 processors 186 SAS RAID c...

Page 216: ...rs 14 internal connector for memory key 137 USB device back panel connectors 22 USB key troubleshooting 179 V video back panel connector 22 front panel connectors 14 troubleshooting 170 W warning messages 59 warranty 60 wet system troubleshooting 172 ...

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