Centrepoint Technologies TalkSwitch, User Manual

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52 TalkSwitch User Manual
Even if a call is manually transferred to a Local Extension and that extension is busy,
TalkSwitch will follow the Call Cascade options for that extension.
For Local Extensions, there are 4 different 'Call Cascade' situations; Busy at
extension, No answer at extension, Answer at extension(routing when a call is
rejected) and Do not Disturb (when turned on at an extension). For each of these
situations, you can control how and where you want the incoming call to the
extension handled with up to 3 'cascade' destinations available.
1. Busy at extension - routing options when this extension is busy
Cascade options include forwarding calls to a Local Extension, Remote
Extension, Extension Ring Group, built in Voicemail, Announcement, Auto
Attendant, play busy tone (for example: used if a fax machine is at the exten-
sion), queue caller, or hang up. For more information on these
features, see chapter 3.0 - Using TalkSwitch.
2. No answer at ext. - routing options when this extension does not answer
after a specified number of rings.
Cascade options include forwarding calls to a Local Extension, Remote
Extension, Extension Ring Group, built in Voicemail, Announcement,
Auto Attendant or keep ringing.