Centrepoint Technologies TalkSwitch, User Manual

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TalkSwitch User Manual
Problems that may occur while using TalkSwitch's features
The Auto Attendant:
Problem: The Auto Attendant does not play when calls come in.
• Make sure you have recorded the Auto Attendant message.
• Check your Call Handling settings for the 'Auto Attendant answers' number
of rings. It may be that the number of rings after which the Auto Attendant is
set to answer calls is set too high.
• Check what mode TalkSwitch is currently running. It is possible that you are
in Mode 2 and have not configured TalkSwitch properly for this mode. Check
what you have programmed for Mode 2 in the Telephone Lines section under
‘Call Handling’.
• The line is not connected properly to TalkSwitch. Check to see that the line
light associated to the line ringing in is flickering. If not try replacing the
phone cord.
Problem: The Auto Attendant message is broken up or very faint.
• Adjust the Auto Attendant Playback volume setting located in the Audio
Controls tab in the Options folder of the Configuration software.
• The quality of the microphone in the telephone handset that you are using to
record your Auto Attendant also affects the quality of your recording. Try
recording the Auto Attendant using another extension/telephone.
Problem: The Auto Attendant answers calls before any of the extensions ring.
This is a problem for those TalkSwitch users who wish to have their Local
Extensions ring before the Auto Attendant picks up incoming calls.
• Check the 'Extensions to ring’ column in the Telephone Lines tab in the 'Call
Handling' folder. It may be that the number of rings after which the Auto
Attendant is set to answer calls is set too low.
Problem: The Auto Attendant is transferring calls to the wrong extension.
• Verify which extension jacks your devices (phones, faxes) are attached to.
Problem: The Auto Attendant answers calls, but does not transfer them to the
extensions.
• Make sure your extensions are plugged into the extension jacks on the back
panel of TalkSwitch (instead of your telephone wall jacks).
• Check your settings in the Auto Attendant page. Are all the options pointing
to the correct extensions or other options?