Centrepoint Technologies TalkSwitch, User Manual

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46 TalkSwitch User Manual
In the “At the Auto Attendant, perform the following actions:” section:
If the caller selects
'
0
'
:
In general, the ‘0’ option is used to direct callers to a receptionist. You may
want to configure this option to ring a Local Extension. For an after hours
auto attendant, you might want to use this option for forwarding to a Remote
Extension for emergency purposes or simply direct callers to a voice mailbox.
If the caller selects
'
1
', '
2
', '
3
', '
4
' or '
5
'
:
If the caller presses '
1
', '
2
', '
3
', '
4
' or '
5
' at the specified Auto Attendant,
TalkSwitch can perform one of several actions. You may wonder how a caller
can press just a single digit like ‘1’ or dial extension ‘111’ at the Auto
Attendant and the system understand what it is supposed to do. TalkSwitch
waits 1.5 seconds for another digit after receiving the first digit. If another
digit is not received, then TalkSwitch will follow the action set for the digit ‘1’.
If a caller selects one of the single digit options, you can configure to direct
the call to one of the following options:
- perform no action: If you don’t want to use a particular option, then set it
to perform no action.
- go to voice mailbox:
You can configure any single digit option to send a
caller immediately to voicemail. Select the appropriate mailbox or ‘new’ to
create a new mailbox if required.
- go to local extension: If you are a small company, sometimes it is useful to
provide a single digit option to ring an extension as opposed to 3 digits.
- go to remote ext.:
If you are a small company, sometimes it is useful to
provide a single digit option to ring an extension as opposed to 3 digits.
- go to ring group: If you are a small company, sometimes it is useful to
provide a single digit option to ring an extension as opposed to 3 digits.
- go to auto attendant:
TalkSwitch can direct callers to multiple levels of
auto attendants. For example, you might want to use your main auto
attendant to provide language options such as “press 1 for english, 2 for
spanish.” Then you configure option 1 to go to auto attendant 2 (english
version) and option 2 to go to auto attendant 3 (spanish version).
- queue at ring group: Some might consider this feature to be equivalent to
ACD. It can be useful for businesses that want to direct calls to a group of
employees and keep callers on hold until a member of the ring group is free
to take the call.
- play announcement:
Announcements are useful for providing directions,
business hours or other information. You can inform callers that they can
press
to return to the previous greeting.
- go to directory: If you want callers to be able to locate employee extension
numbers by last name, then enable this option for one of the selections.