Centrepoint Technologies TalkSwitch, User Manual

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36 TalkSwitch User Manual
2.3.1.7 On-hold/ Ringback
If you wish to have callers listen to music or advertising while they are on hold, you
will need to enable Music-on-hold in this tab.
On-Hold Settings:
If you have a music source connected to the MUSIC jack, then you can select the
‘play music’ option. Otherwise leave the option set to play a ‘double beep’ when
callers are placed on hold.
Ringback Settings:
If you notice that you are unable to check voicemail frequently, then you may
need to free up resources by selecting ‘Simulated Ring’. Newer TalkSwitch 24
models will support this option
Transfer Settings:
Select the option that best suits your environment and system configuration.
Note: If you connect a music source to the Music jack and do not enable Music-on-
hold, the caller will hear both music and a beep sound when on hold. Also when the
caller makes a selection at the Auto Attendant to go to an extension that has call
screening enabled, they will hear both ringing and music.
If you have more than one unit connected to the LAN, you will need to
provide a music source to all units with lines connected. A 1/8” audio
splitter can usually be obtained at most electronics stores.
Networked