Centrepoint Technologies TalkSwitch, User Manual

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TalkSwitch User Manual
The first things you should check
1. Check that your telephone cables are connected to a wall jack at one end and
TalkSwitch at the other. Ensure the devices you are using as TalkSwitch exten-
sions (phones, faxes, etc.) are plugged into the extension jacks located on the
back panel of TalkSwitch. (Do not plug your extensions directly into a wall
jack unless that jack is wired to a TalkSwitch extension jack.)
2. Check the Serial, USB or LAN connection between TalkSwitch and your PC.
3. Ensure that TalkSwitch's power adapter is plugged into a working power out-
let and that TalkSwitch is turned on. Please make sure that you are using the
power adapter that was provided with TalkSwitch. This is a unique adapter
and it cannot be substituted with any other adapter. If your adapter appears
to be defective, please contact your reseller to order the proper replacement
adapter.
4. If networked, ensure that you have the latest firmware loaded on all units.
Select ‘Configure’ then on the ‘About TalkSwitch’ page, click on the ‘View
Details’ button in the upper right corner of the screen. All units listed should
have the same firmware version.
Diagnostic codes for the lights flashing on the front panel of TalkSwitch
Line 1,2,3,4 lights flashing simultaneously: The Unit ID of this TalkSwitch is in
conflict with another TalkSwitch unit on the same LAN. Make sure you assign a
different Unit ID to each TalkSwitch unit.
Line 2 and 3 lights flashing simultaneously: There is a file system error. To fix
the problem, reboot TalkSwitch. It will do a file system check and fix any prob-
lems encountered. If this does not resolve the problem, contact your reseller.
Line 1 and 4 lights flashing simultaneously: There is a voice mailbox error.
To fix the problem, reboot TalkSwitch. It will do a file system check and fix any
problems encountered.
Line 3 and 4 lights flashing simultaneously: Firmware not loaded or corrupt-
ed error. To fix the problem, reload the TalkSwitch firmware. Make sure you
update with the last version you updated with. Do not use an old version off the
install CD if you have updated your system at least once.
Line 1 and 4 then Line 2 and 3 lights flashing alternately: System prompts
not loaded or corrupted error. To fix the problem, reload the TalkSwitch firmware.
Make sure you update with the last version you updated with. Do not use an old
version off the install CD if you have updated your system at least once.
Networked