Centrepoint Technologies TalkSwitch, User Manual

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105 Appendices
Problems that may occur during Configuration
Problem: I am not able to “Retrieve settings” from my TalkSwitch.
• Make sure your TalkSwitch is turned on and plugged into a working power
outlet. Then select "Retrieve settings", available under the File menu in the
Configuration Software.
• Make sure the serial or USB cable connecting TalkSwitch and your PC is
securely attached to the serial ports. "Retrieve settings", available under the
File menu in the Configuration Software. Confirm that TalkSwitch is set to
use the proper port. For USB, dial # 9 1 # at a Local Extension then you should
hear the prompt “Accepted”. Next, reset TalkSwitch. For Serial, dial # 9 0 # at
a Local Extension then you should hear the prompt “Accepted”. Next, reset
TalkSwitch. **USB is not supported for Windows 2000 or XP.
• From the Control Center, choose 'PC Connection' and then select COM Port.
Ensure that the Configuration Software is using the correct port to commu-
nicate with TalkSwitch. Then select "Retrieve settings", available under the
File menu in the Configuration Software.
• Try 'resetting' TalkSwitch (turn the power off and then back on). Then select
"Retrieve settings", available under the File menu in the Configuration
Software. This will often correct any 'miscommunication' that may have
occurred between TalkSwitch and your PC.
• Make sure you do not have any other communications programs running at
the same time you want to use the TalkSwitch configuration software. These
may include Palm Pilot, Hot Sync, TalkWorks, Digital Camera software.
These programs tend to ‘hold’ onto COM ports and not make them available
for any other programs.
Problem: I am unable to configure TalkSwitch using a touchtone phone and the
Keypad Commands.
• TalkSwitch cannot be configured using a phone connected in parallel to
TalkSwitch.
• If you are trying to configure TalkSwitch using an Out-of-Office phone, you
must first enter Command Mode. If you have enabled password protection,
you must also first enter the correct password.
• If you are trying to configure TalkSwitch using a Local Extension, make sure
the extension has not been given 'Direct Access' to your telephone lines. If so,
you will have to dial ‘Flash’ to receive internal dialtone.
• If the TalkSwitch configuration software is open, you cannot configure
TalkSwitch using DTMF. If the software is closed and you continue to get the
prompt “I’m sorry, TalkSwitch is currently being configured.” Try resetting
TalkSwitch. It is possible that the software did not close properly and as a
result TalkSwitch still thinks it is in ‘configuration mode’.