Centrepoint Technologies TalkSwitch User Manual Download

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146

TalkSwitch User Manual

TalkSwitch 24, 3

TalkSwitch 48, 4

TalkSwitch CD, 19

TalkSwitch help, 23

TalkSwitch memory cards, 5, 86

Technical support, 99

Telephone Company services, 113

Telephone Company voicemail, 27, 113

Telephone Lines, 26, 49

Time Scheduler, 43, 89

Touchtone phone, 101

Transferring calls, 77

Transferring from a Home (parallel)

phone, 68

Troubleshooting, 71, 99

Two-line analog telephone, 6

Unit ID, 15, 16

Unscreened transfer, 77

Upgrading the TalkSwitch firmware, 92

USB, 3, 5, 9, 19, 20, 94, 100, 101

Use Same Line Connect, 33

View Auto Attendant memory usage, 49

View Mailbox data, 42

Virtual extension, 141

Voice mailboxes, 37, 85

Voicemail, 37, 85, 106, 113, 141

Voicemail manager, 23

Warranty, 125

Warranty service, 126

Summary of Contents for TalkSwitch

Page 1: ...Technician Services Maintenance Agreements Purchasing Excess Telecom Equipment I will always do my best to match or beat any competitors bid Local 863 614 1900 Toll Free 866 770 4930 Fax 888 782 3072...

Page 2: ...User Guide DESKTOP PHONE SYSTEM Software Firmware Version 2 41...

Page 3: ...commitment on the part of Centrepoint Technologies Inc No part of this user guide may be reproduced or transmitted in any form or by any means electronic or mechanical including photocopying recordin...

Page 4: ...using a modem 10 1 4 4 5 Local configuration using a modem 12 1 5 Using 2 or more TalkSwitch units on a LAN 12 1 5 1 Connecting 2 or more TalkSwitch units to a LAN 12 1 5 2 Setting the Unit ID for th...

Page 5: ...witch 3 1 In the Office Receiving calls with or without the Auto Attendant 77 3 1 1 Receiving calls using the Auto Attendant 77 3 1 2 Receiving calls without the Auto Attendant 78 3 2 In the Office Ma...

Page 6: ...3 7 1 Using Call Bridge 92 3 7 2 Using Call Back 93 3 8 Upgrading the TalkSwitch Firmware 95 Appendices Appendix A Help Troubleshooting 103 Appendix B Using TalkSwitch with Telephone Company Calling...

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Page 8: ...ny of these items are missing please contact your reseller The TalkSwitch Line jacks are sensitive to high voltage spikes from lightning If you live in an area where electrical storms occur regularly...

Page 9: ...ringing Quick Pulse Line 2 is engaged by another device on the line Power Data On Solid TalkSwitch is powered on Flickering The PC connected via Serial or USB to TalkSwitch is either sending or retri...

Page 10: ...nded E1 E2 E3 E4 Plug in any analog device that uses a standard RJ 11 telephone jack such as telephones answering machines fax machines internal or external PC modems Once these devices are plugged in...

Page 11: ...xtension 114 will be able to receive calls and make calls on Line 1 1 3 2 The TalkSwitch 48 Jacks Ports What to plug in MUSIC Plug in a radio CD player PC soundcard or any other device that emits an a...

Page 12: ...21 to 128 For details on setting up 2 or more units on a LAN to operate as networked units please see section 1 5 L1 L2 L2 L3 L4 L4 This is where you plug in your telephone lines RJ 11 If you have 2 l...

Page 13: ...mend that you connect surge protectors between TalkSwitch and your telephone lines to protect against lightning damage 1 4 2 Attaching phones and other devices to TalkSwitch extension jacks You can co...

Page 14: ...eside the Line In jack You do not have to attach a PC to TalkSwitch via the Serial or USB ports for your modem to be functional If you don t want to change your dial up settings for the modem you will...

Page 15: ...to call TalkSwitch from anywhere in the world then connect and configure the system 1 4 4 1 Connecting TalkSwitch to a PC using a Serial cable If you have an available Serial port then connect TalkSw...

Page 16: ...TalkSwitch to a PC using a USB cable If you have an available USB port and cable and are not running Windows 2000 or XP on your PC then connect TalkSwitch to the PC using the USB cable Next pick up a...

Page 17: ...r TalkSwitch units have the same firmware version If you are running Windows XP please make sure you are not using Windows 98 compatibility mode Anytime TalkSwitch is being configured it is locked so...

Page 18: ...to answer on any of the lines TalkSwitch will answer with a generic greeting after 15 rings so that you can still get into the system to access voicemail or make configuration changes Once you have e...

Page 19: ...extension The connection should be established very quickly 1 5 Using 2 or more TalkSwitch units on a LAN If you have only one TalkSwitch unit ignore this section and proceed to Section 2 1 5 1 Connec...

Page 20: ...lkSwitch units You can connect a computer to this hub for TalkSwitch configuration purposes as this hub should not be shared with heavy LAN traffic Connect up to four TalkSwitch units 2 are shown here...

Page 21: ...details on how to verify a crossover cable Make sure a computer is connected to the phone system either via the USB or Serial port 14 TalkSwitch User Manual Green 1 2 3 4 5 6 7 8 Blue Brown Orange Or...

Page 22: ...panel lights should stop flashing after several seconds When none of the front panel Line lights are flashing then all units are ready for network use No IP configuring is required since TalkSwitch un...

Page 23: ...you need to identify which unit is which there is a utility in the configuration software that will allow you to identify each unit by flashing the lights on the front panel When the configuration sof...

Page 24: ...lacing calls out on the same TalkSwitch unit the call originates This avoids using a line across the LAN on another unit which helps to minimize the LAN traffic and optimizes the opportunity for all i...

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Page 26: ...installing on a Windows XP machine do not enable Windows 98 compatibility mode for the TalkSwitch software Configuration software system requirements PC running Windows 95 98 ME XP 2000 40 MB free ha...

Page 27: ...ings up the configuration software see section 2 3 Note You cannot configure TalkSwitch by phone while the software is open Monitor Choosing Monitor brings up the TalkSwitch Monitor window The Monitor...

Page 28: ...will appear The configuration screen consists of 4 parts 1 Menu Items 2 Configuration Navigation Controls what is displayed in the configuration window 3 Configuration Window Displays configuration t...

Page 29: ...t Closes the Configuration and returns to the Control Center Menu Items Setup Set active mode Changes the current mode of operation Add Local Extension Allows you to easily configure a new Local Exten...

Page 30: ...ut TalkSwitch This tab displays version information about the TalkSwitch software firmware and hardware It also displays memory usage with details about voicemail messages and Auto Attendants System I...

Page 31: ...itch units or using a PC connected to the same LAN as the TalkSwitch units When 2 or more TalkSwitch units are connected to the same LAN they are designed to act like a single phone system For example...

Page 32: ...mail General Voicemail Call Handling Telephone Lines Local Extensions Remote Extensions Call Back Call Bridge Auto Call Back Options Audio Controls Important Anywhere in this manual where there are de...

Page 33: ...top of the page you will notice the tabs for up to 4 TalkSwitch units labeled TalkSwitch 1 TalkSwitch 2 etc Connection type Select what s connected to the Line jack on TalkSwitch Selecting VoIP means...

Page 34: ...ution Transfer and Clear Centrex Plexar transfer TalkSwitch can clear the line after forwarding a call to a Remote Extension if your telephone line supports this feature If you enable this feature wit...

Page 35: ...ups for controlling outbound call line selections These Line Hunt Groups are used by the Local and Remote Extensions and when using the Call Bridge feature Each Hunt Group can support several line cho...

Page 36: ...s visible and checked by default This feature helps optimize how TalkSwitch uses lines for outgoing calls It is recommended that you keep this option engaged if you want to minimize blocking Blocking...

Page 37: ...alkSwitch then select extension number 118 If your fax machine is connected to E8 on a TalkSwitch with Unit ID 2 then the fax extension number is 128 If you have a dedicated fax line or number your fa...

Page 38: ...com call Direct Line Access Direct line access allows you to configure the extension to access a specific Hunt Group automatically for outbound calls when the extension goes off hook For example you m...

Page 39: ...phone number e g to a business partner s cell phone depending upon the Cascade configuration For details on how to use Remote Extensions see section 3 3 TalkSwitch assigns a Remote Extension number to...

Page 40: ...ll came in Using this feature allows only one line to be used when forwarding incoming calls to a Remote Extension This feature can only be used when the line that the originating call came in on has...

Page 41: ...also configure a Ring Group such as extension Ring Group 300 to ring your extension with a different ring pattern You then tell your colleagues to always choose extension 300 at the Auto Attendant or...

Page 42: ...olumn Extensions available then click to move it to the right column Extensions to ring Repeat this process for each of the Extension Ring Groups activated If you wish to remove an extension from a Ri...

Page 43: ...resources by selecting Simulated Ring Newer TalkSwitch 24 models will support this option Transfer Settings Select the option that best suits your environment and system configuration Note If you con...

Page 44: ...associated voice mailbox If you want to use this mailbox for informational purposes only and prevent callers from recording messages then check the Play announcement only box Remote Phone Notificatio...

Page 45: ...st the number of rings before it will abort the attempt then follow the parameters listed in the next section If attempt unsuccessful These parameters control how many times TalkSwitch will try to not...

Page 46: ...when new mes sages arrive Simply activate the feature then enter the pager phone number and the numeric message to be displayed on the pager See following page for screen shot of the pager notificatio...

Page 47: ...u can use Remote Phone Notification Simply enter the phone number of the cell phone or location where you want to be notified Notification Settings Detailed instructions are provided for how you may w...

Page 48: ...cify the time interval between attempts 2 3 2 4 Global Settings Any changes made to Global Settings will affect all system voice mailboxes Global Message Waiting Indicator This option can be useful if...

Page 49: ...nd to get several messages where callers hang up rather than leave messages The advantage of not clearing the short messages is that employees can listen to the Caller ID information played at the end...

Page 50: ...ed To use the Automatic Mode Switching feature you must first activate it by clicking Use Automatic Mode Switching Next set the start times for each mode If you want TalkSwitch to change modes more th...

Page 51: ...aving to press first This can be useful for providing virtual extensions associated to a mailbox for telecommuters or other part time staff A total of 9 different Auto Attendants can be recorded or lo...

Page 52: ...message Erase message 1 41 51 041 2 42 52 042 3 43 53 043 4 44 54 044 5 45 55 045 6 46 56 046 7 47 57 047 8 48 58 048 9 49 59 049 Example Recording and playing back Auto Attendant 1 Press to enter com...

Page 53: ...elect the appropriate mailbox or new to create a new mailbox if required go to local extension If you are a small company sometimes it is useful to provide a single digit option to ring an extension a...

Page 54: ...to establish a connection to a fax machine connected to TalkSwitch TalkSwitch will handle the call accordingly Not all fax machines emit a CNG tone and as a result TalkSwitch will not be able to detec...

Page 55: ...n adjust the playback volume on the Audio Controls page located under Options Load Auto Attendant Selecting this button displays a dialog box with instructions on how to load an Auto Attendant using a...

Page 56: ...l of the Auto Attendants This feature helps you keep track of memory usage as you may have unused Auto Attendant messages that can be deleted to free up more memory 2 3 3 3 Telephone Lines This sectio...

Page 57: ...ed for that Auto Attendant If you call in on any line TalkSwitch will answer after 15 rings with a generic Auto Attendant so that you can still access the system to make configuration changes change m...

Page 58: ...This section controls how the extensions will ring before the Auto Attendant answers the call If you have chosen the Auto Attendant to answer calls immediately this section does not require configura...

Page 59: ...ndled with up to 3 cascade destinations available 1 Busy at extension routing options when this extension is busy Cascade options include forwarding calls to a Local Extension Remote Extension Extensi...

Page 60: ...inder since no calls will ring through to your extension You may still dial any digits during this prompt In the Cascade sequence only choosing an extension Local Remote or Ring Group will allow you t...

Page 61: ...you will get You can set up the Call Cascade sequences for both modes the scheduling for these modes are set up in the Modes tab For Remote Extensions there are 3 different Call Cascade options For ea...

Page 62: ...the call at the extension it will announce the caller by playing the recorded name After hearing either message the Remote Extension can choose to accept the call by press ing or reroute the call to t...

Page 63: ...options For each of these options you can control how and where you want the incoming call handled with up to 3 cascade destinations available You can set up the Call Cascade sequences for both Modes...

Page 64: ...her Call Back and Call Bridge act as your personal long distance operator Whether you are across town or around the world you can place calls from your home office telephone line s accessing your long...

Page 65: ...nging your Call Back telephone number and message each time Call Back is activated To use Prompted Call Back activation simply dial your home office telephone number When the Auto Attendant answers yo...

Page 66: ...aling prefix with Call Back number Enter the dialing prefix including any required pauses or feature keys such as or The corresponding key for inserting a 2 second pause is the comma For example if yo...

Page 67: ...you to record a message that will be played when the call is initially answered during a Call Back For example you may want to say Please transfer this call to Bob in room 307 When the hotel reception...

Page 68: ...osing the Hunt Group Access button By default Call Bridge is enabled when Call Back is activated You will not be prompted for another password when you choose a Hunt Group at the Auto Attendant When e...

Page 69: ...nd want to dial a long distance prefix before dialing the long distance number you could enter the following 70 1010555 This corresponds to 70 for disabling the Call Waiting feature a 2 second pause t...

Page 70: ...or remotely when you access Call Back from the Auto Attendant The Record message button gives the instructions to record the message They are as follows Pick up a telephone handset connected to the T...

Page 71: ...t password 3 You dial the password and then the key to access a TalkSwitch telephone line 4 At this point you can dial a number as though you were sitting in the office There are four Call Bridge acco...

Page 72: ...he password Next click the Verify Password button to have the software validate the password The password can only contain numbers since it is also used to gain access to the system using a touch tone...

Page 73: ...olume controls on this page Internal refers to prompts and messages heard at the Local Extensions and External refers to prompts and messages heard from an outside line Line Amplification If you need...

Page 74: ...hat calls do not become distorted or sound unnatural 2 3 5 3 Transfer Options This section deals with actions TalkSwitch makes when calls are transferred manually Transferring a caller to a Local Exte...

Page 75: ...your line s or VoIP device Remote Transfer When calls are transferred to a Remote or VoIP Extension calls can be transferred back to another extension or voice mailbox by dialing to place the caller...

Page 76: ...do this with all your TalkSwitch lines 1 PBX extension per line depending upon how many Auto Attendant ports you would like on the PBX 2 Configure your PBX on incoming calls to ring the extensions you...

Page 77: ...ion key options Some phone cards and phone services use different keypad digits for some of their features Four options are given to allow flexibility with other systems If required choose an option t...

Page 78: ...the caller leaving a message If you wish to interrupt and speak to the caller dial 9 from any Local Extension 2 3 5 5 Troubleshooting The following controls should not be changed unless you are famil...

Page 79: ...ing Some telephone company 3 Way Calling Conference services require different time allowances after the flash signal to re establish dial tone The default time is 2 seconds so that TalkSwitch can let...

Page 80: ...ring pattern of your Telephone Company lines When you activate this feature you will need to call into any of the lines connected to TalkSwitch and let it ring at least 3 times before the Auto Attenda...

Page 81: ...ed digits seen from cell phones For example calls keep being misdirected to extension 111 This usually indicates that even though the caller may have dialed 113 TalkSwitch sees 1113 because the 1 was...

Page 82: ...it will stop the ringbacks Fax Detection If fax calls are not being directed properly to the fax machine then you may need to set this option to detect 1 tone If it s set to detect 1 tone and people c...

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Page 84: ...p 300 309 choose options 0 1 2 3 4 5 if configured to perform specific actions dial voicemail direct mailbox send faxes or remain on the line to follow an action programmed for that Auto Attendant Tal...

Page 85: ...nsion Intercom call where the phone will ring as usual or if a Ring Group has selected a different ring cadence other than normal Intercom calls do not follow Call Cascade sequences of the extensions...

Page 86: ...ple callers on hold or in queue at your extension you can press flash 7 to retrieve callers on a first in first out basis If you use the Hold button on a regular phone you will not be able to access a...

Page 87: ...ide telephone number then press flash 4 to complete the transfer You cannot simply hang up to complete the transfer otherwise the calls will be disconnected If the person at the receiving extension do...

Page 88: ...tendant or the caller is transferred from another extension and the extension is currently busy and has queue caller set for the Busy at extension Call Cascade the caller will hear one of the followin...

Page 89: ...ond delay gives you time to make a new call or activate Do not Disturb as a log out option After your extension rings 5 times it will ring once every 16 seconds and when picked up you have the option...

Page 90: ...extensions or the Auto Attendant e g TalkSwitch determines if the call is a Distinctive Ring and detects any Caller ID information A parallel phone can barge in on any telephone call on any of TalkSwi...

Page 91: ...ines i e you don t have to dial 9 or any other Hunt Group to access an outside line This can be a use ful option if you don t want to change your dial up options for the modem See section 2 3 1 4 for...

Page 92: ...configured using the Call Cascade s No answer or Busy at extension settings configurable for each Local Extension Remote Extension and Ring Group 3 3 2 Transferring calls from a Remote Extension Remot...

Page 93: ...ll TalkSwitch plays a pre recorded prompt identifying the call as having been forwarded from your home office This is Call Forward you have a call from and then plays the recording of the callers name...

Page 94: ...ve mailbox Remote Extension mailboxes The Remote mailboxes are associated with the Remote Extensions If you activate a Remote Extension and want a voice mailbox associated with that extension you can...

Page 95: ...setup your mailbox by optionally assigning a password recording a greeting and recording your name for the dial by name directory Since there are no directory listings for the general mailboxes you wi...

Page 96: ...r is also included with the time and date Record name for Dial by Name Directory press 4 If you have not already recorded your name for the directory or wish to change the recording you can do so here...

Page 97: ...ay its default on hold beeping tone The caller will hear silence 2 When the Auto Attendant answers a call and transfers the caller to an extension the caller will hear a pre recorded message saying On...

Page 98: ...to supply a music source to each TalkSwitch unit 1 8 audio splitters can usually be found at most electronics stores 3 6 Mode Switching Options Manual Mode Switching You can use Telephone Keypad Comma...

Page 99: ...Bridge Dial into one of TalkSwitch s Lines Main or Distinctive Ring When the Auto Attendant answers select a Hunt Group 81 88 or 9 or Same Line Connect 80 You will then be asked to supply your Account...

Page 100: ...the following Call Bridge Local Extensions Remote Extensions and Extension Ring Groups Voicemail Configuration settings Using Call Back involves 3 easy steps 1 You call your TalkSwitch telephone numbe...

Page 101: ...Call Back There are two ways to accept a Call Back from TalkSwitch 1 Call Back is normally accepted by answering the call and pressing then if required entering your password This option is used when...

Page 102: ...wnloading any new updates Step 1 Check current version The first step is to select and download the proper update file from the Centrepoint Technologies website www talkswitch com support The firmware...

Page 103: ...sion You still need to update the firmware to take advantage of new features The new firmware file will have been placed in the TalkSwitch directory after running the install program Step 3 Performing...

Page 104: ...updated on TalkSwitch If a file is not required then it need not be selected Required files will be checked and greyed out Click Next to proceed with the update The actual update process will take app...

Page 105: ...networked together with mismatched firmware versions To confirm all units are properly loaded you can select View Details on the About TalkSwitch page in the configuration See Below In the event the f...

Page 106: ...e latest version of firmware running on TalkSwitch If obtained from the website you can once again download the install file All install files found on the website have both the entire software progra...

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Page 108: ...with Telephone Company Calling Services Appendix C Quick Commands and DTMF Functions Appendix D Safety Precautions and Regulatory Information Appendix E TalkSwitch One Year Warranty Appendix F Return...

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Page 110: ...eekdays between 9 00 a m and 5 00 p m EST Please have the following information available when you call a Your e mail address and telephone number b The serial number located on the bottom of TalkSwit...

Page 111: ...ave the same firmware version Diagnostic codes for the lights flashing on the front panel of TalkSwitch Line 1 2 3 4 lights flashing simultaneously The Unit ID of this TalkSwitch is in conflict with a...

Page 112: ...the Configuration Software This will often correct any miscommunication that may have occurred between TalkSwitch and your PC Make sure you do not have any other communications programs running at th...

Page 113: ...n the Options folder of the Configuration software The quality of the microphone in the telephone handset that you are using to record your Auto Attendant also affects the quality of your recording Tr...

Page 114: ...source Check all connections and power Problem Callers hear only silence when put on hold at an extension You have enabled turned on the Music on Hold feature but have not attached an audio device to...

Page 115: ...or answer ing machine extension from the list of extensions to ring on an incoming call Problem Incoming faxes are not automatically detected and routed to the fax machine On the Auto Attendant tab o...

Page 116: ...Dial Up Networking number For more information about changing your Modem s properties see section 3 2 9 External modem telephone line access Problem One of the Local Extensions telephones does not rin...

Page 117: ...are flashing then there is a conflict with the Unit ID numbers assigned to each TalkSwitch unit Connect a phone to each TalkSwitch unit and lift the hand set It will tell you immediately if a Unit ID...

Page 118: ...most of the time go out on the same unit the extension is connected The same will apply for inbound calls forwarded to Remote Extensions The call will be forwarded out on a line belonging to the same...

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Page 120: ...Ringing TalkSwitch can detect Distinctive Ring telephone numbers and use them to route incoming calls automatically TalkSwitch gives you the ability to use two Distinctive Ring telephone numbers on a...

Page 121: ...hat you can set There are two types of hunting Sequential and Circular Sequential hunting starts at the number dialed and ends in the last number in the assigned group Circular hunting hunts all the l...

Page 122: ...Single and Double Flash do TalkSwitch and the above mentioned systems services use Flash to activate their calling features TalkSwitch therefore needs a way to tell which or whose features you want to...

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Page 124: ...to Attendant messages x 1 to 9 5x Playback Auto Attendant messages x 1 to 9 61 64 Record Auto Call Back Announced Messages 1 4 65 Record Prompted Call Back Announced Message 061 064 Erase Call Back An...

Page 125: ...ail retrieval access accesses the mailbox associ ated to that extension Completes a transfer and returns to internal dialtone External P A Access Notes Direct dial from dialtone x represents the Unit...

Page 126: ...a parked call Press flash to put the first caller on hold dial another extension or external number then press flash 6 Direct Dial 61 at a local extension User will hear confirmation Reminder is playe...

Page 127: ...s TalkSwitch will hunt the VoIP ports go off hook then dial the digits entered Dials Extension Ring Groups 10 in total for the entire system Mapped to Local Extensions s with specific fall through opt...

Page 128: ...ase let the system warm up at room temperature for at least 2 hours before plugging it in to a power outlet 4 Moisture Do not place TalkSwitch in a high humidity environment 5 Heat Never place TalkSwi...

Page 129: ...e radio frequency energy and if not installed and used in accordance with these instructions may cause harmful interference to radio communications However there is no guarantee that interference will...

Page 130: ...t the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system...

Page 131: ...ection if possible During notification you will be informed of your right to file a complaint to the FCC Occasionally your telephone company may make changes in its facilities equipment operation or p...

Page 132: ...old by the original end user purchaser or to any product with an altered or defaced serial number Incidental and consequential damages caused by malfunction defect or otherwise and with respect to bre...

Page 133: ...ou must retain proof of purchase and contact your reseller for warranty details If you fail to provide proof of purchase your reseller and Centrepoint Technologies will not be able to provide you with...

Page 134: ...r 3 Attach the shipping label to the exterior of the package 4 On the shipping label be sure to include the WRA number obtained from Centrepoint Technologies or your reseller 5 Ship the product prepai...

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Page 136: ...ten explanation of the reason for the return this will allow us to expedite your refund 3 Attach the shipping label to the exterior of the package 4 On the shipping label be sure to include the RMA nu...

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Page 138: ...impedance 600 ohms Dial tone level 2 4 dBm Signaling type DTMF only Flash hook supported Yes C O Interface Interface impedance 600 ohms Trunk type Loop start Connector type RJ 11 4 pin Ringing impeda...

Page 139: ...Push Button DTMF detectors 4 8 3dBm to 30dBm Dial tone generators 1 Ring detectors 2 4 Power failure pass through Extension 4 connects to Line 1 Dimensions H 51 6mm x W 203 2mm x L 213 4mm Weight 0 67...

Page 140: ...ive units In the event of a power return all TalkSwitch features and capabilities will be re established Mode Scheduling and Power Interruptions When the power supply to TalkSwitch has been interrupte...

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Page 142: ...e TalkSwitch s electronic attendant A self recorded message that greets and directs callers to select an extension number based on information provided in the message BPS Bits Per Second A measure of...

Page 143: ...format that requires less space than usual Compression saves transmission time capacity and storage space Computer Telephony Integration Refers to systems that enable a computer to act as a call cente...

Page 144: ...ing Service Special Ring or Customized Ringing Driver A program that controls a device Every device whether it is a printer disk drive or keyboard must have a driver program A driver acts like a trans...

Page 145: ...TalkSwitch s telephone numbers letting the call ring at least once and then hanging up Intercom A dedicated voice service within a specified user environment TalkSwitch offers intercom capabilities be...

Page 146: ...into digital Modem External A separate self contained unit which attaches to your PC via a Serial Port or USB port Modem Internal Modems that come as an expansion board that can be inserted into a va...

Page 147: ...Registered Jacks 45 is a technical term for a telephone jack that supports 8 conductors and is used generally for Networking applications Prompted Call Back Allows you to activate Call Back by dialin...

Page 148: ...htone telephone Telephone Wall Jack A wall outlet for a standard telephone jack Terminal Adapter A device that allows analog devices to be used on ISDN digital lines Terminal Adapters are somewhat sim...

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Page 150: ...aching phones 6 Attaching telephone lines 5 Audio output options 71 Auto Attendant 44 Auto Attendant Message 45 135 Auto Call Back 58 59 91 Automatic call forwarding 83 Automatic mode switching 43 89...

Page 151: ...e Auto Attendant answers 51 External modem 82 Fax call is detected 47 Fax information 29 Fax machine 6 FCC 122 137 Firmware 92 138 Flash activated service 27 Flash button 138 Flash EPROM 138 Flash len...

Page 152: ...2 Power Interruptions 133 Prompt 140 Prompt function key options 70 Prompted Call Back 58 61 91 Quick Commands 117 Record Auto Attendant 48 Record mailbox greeting 86 87 Recording Auto Attendant mess...

Page 153: ...3 89 Touchtone phone 101 Transferring calls 77 Transferring from a Home parallel phone 68 Troubleshooting 71 99 Two line analog telephone 6 Unit ID 15 16 Unscreened transfer 77 Upgrading the TalkSwitc...

Page 154: ...147 Index...

Page 155: ...148 TalkSwitch User Manual...

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