Centrepoint Technologies TalkSwitch, User Manual

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68 TalkSwitch User Manual
Transferring from a Home phone:
You can transfer a call from a phone connected in parallel to one of the incoming
TalkSwitch lines (Home phone) to a Local or Remote Extension, Extension Ring
Group, an Announcement, or a Voice mailbox. This section allows you to choose
which transfer prefix you would like to use to perform the action. The transfer
prefix ‘wakes up’ TalkSwitch and can be considered the equivalent of the Flash or
Link action at a Local Extension. By default the prefix is
.
Example: Let’s say you receive a call on a phone in your home that is not an
extension of TalkSwitch and you want to transfer the caller to Remote
Extension 215. You would then dial
, wait for the ‘double beep’ then dial
215 and hang up. TalkSwitch will now handle the call. For more details, see
section 3.2.8.
Transfer and clear:
TalkSwitch has the ability to clear lines or VoIP ports after a call has been
transferred. Ensure you have this service/feature activated on your line(s) or VoIP
device.
Remote Transfer:
When calls are transferred to a Remote or VoIP Extension, calls can be transferred
back to another extension or voice mailbox by dialing
to place the caller
on hold then enter the extension or mailbox. If this is set to Allow screening of
calls, then you would dial
4 to complete the transfer. If you want to cancel
the transfer, then dial 5. If you have selected ‘Perform a blind transfer’,
then the call will be automatically transferred and the line released once the
extension or mailbox has been entered.
2.3.5.4 Miscellaneous
All of the following options affect TalkSwitch as a system. Adjust them according to
your needs.
Caller in queue reminder
When a caller is in queue at an extension already in use, a reminder tone is
played at the extension to let them know they have a caller in their queue. This
option allows you to turn off this function.
Call Back ring return
You can adjust the number of rings during a Call Back session before TalkSwitch
disengages the Call Back (i.e. hangs up). Depending upon the situation you may
want to give yourself more time to pick up and accept the Call Back by increasing
the number of rings.