Centrepoint Technologies TalkSwitch, User Manual

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54 TalkSwitch User Manual
2.3.3.5 Remote Extensions - Call Cascade
This section allows you to configure the incoming Call Cascade options for the
Remote Extensions. The Call Cascade routing options are only engaged if the
extension is chosen from the Auto Attendant or if a call is manually transferred to the
extension. Once a call enters an extension’s Call Cascade sequence, the extension
“owns” the call. It will not follow any other extension’s options even if chosen in the
Call Cascade sequence - what you see in an extension’s Call Cascade sequence is
exactly what you will get. You can set up the Call Cascade sequences for both modes
(the scheduling for these modes are set up in the Modes tab).
For Remote Extensions, there are 3 different 'Call Cascade' options. For each of these
options, you can control how and where you want the incoming call to the extension
handled with up to 3 'cascade' destinations available.
1. Busy at extension -
routing options when this extension is busy
Cascade options include forwarding calls to a Local Extension, Remote
Extension, Extension Ring Group, built in Voicemail, Announcement,
Auto Attendant, play busy tone or hang up. If voicemail or a phone company
prompt answers calls when your cell phone is busy, you may want to
consider using the ‘Play accept/reject prompt’ option under the Answered at
ext. tab.