Centrepoint Technologies TalkSwitch, User Manual

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83 3.0 Using TalkSwitch
When using the telephone company's 3-Way Calling/Conference service you
can conference by following the instructions below:
1. Establish a call with an outside party.
2. Place the outside caller on hold by pressing ‘flash’ twice and then dial the
number of the other outside party you wish to conference with.
3. When the call is answered, you can establish the 3-way call at anytime by
pressing ‘flash’ twice.
If you are experiencing problems with pressing the flash key twice in a rapid
succession (ie. pressing the flash key twice within 1.5 seconds), then you can
make changes in the software that will make it easier to accomplish this task.
See section 2.3.5.5 for details on setting the Double Flash Time.
3.2.8 Using Phones connected in parallel to TalkSwitch
Phones connected in parallel (not connected to TalkSwitch but connected to the
same line) with TalkSwitch will always ring at least once before TalkSwitch starts
ringing its extensions or the Auto Attendant answers the call . This occurs because
TalkSwitch uses the first ring to identify the incoming ring pattern before passing it
on to the extensions or the Auto Attendant (e.g. TalkSwitch determines if the call is a
Distinctive Ring and detects any Caller ID information). A parallel phone can 'barge
in' on any telephone call on any of TalkSwitch's Lines.
Making and receiving calls on phones connected in parallel with TalkSwitch:
Making Calls:
Make calls on parallel connected phones just as you would if
TalkSwitch were not sharing the telephone line with them.
Answering Calls:
If a call is answered on a parallel connected phone before the
Auto Attendant engages, simply continue with the call as per usual, TalkSwitch
will take no further action. If a call is answered on a parallel connected phone
after the Auto Attendant engages, you can turn off the recorded Auto Attendant
message by using the phone's touchtone keypad to dial '
0
'. You may then
continue the call on the parallel connected phone.
Transferring calls on parallel connected phones:
Calls answered on a parallel connected phone can be transferred to any
TalkSwitch extension or voice mailbox. If you want to transfer the caller, simply
key in the 'Transfer Prefix
', after you hear 2 ‘beeps’ enter the extension or
voice mailbox number then hang up. You cannot announce a caller to the
transferred extension, but if you do stay on the line, you will be in a ‘conference
call’ state. You can hang up at any time.