Centrepoint Technologies TalkSwitch, User Manual

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2.3.2 Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
2.3.2.1 Local Extension Voicemail . . . . . . . . . . . . . . . . .37
2.3.2.2 Remote Extension Voicemail . . . . . . . . . . . . . . . .38
2.3.2.3 General Voicemail . . . . . . . . . . . . . . . . . . . . . . .40
2.3.2.4 Global Settings . . . . . . . . . . . . . . . . . . . . . . . .41
2.3.3 Call Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
2.3.3.1 Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
2.3.3.2 Auto Attendant . . . . . . . . . . . . . . . . . . . . . . . . .44
2.3.3.3 Telephone Lines . . . . . . . . . . . . . . . . . . . . . . . .49
2.3.3.4 Local Extensions - Call Cascade . . . . . . . . . . . . .51
2.3.3.5 Remote Extensions - Call Cascade . . . . . . . . . . .54
2.3.3.6 Extension Ring Groups - Call Cascade . . . . . . . . .56
2.3.4 Call Back / Call Bridge . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
2.3.4.1 Auto Call Back . . . . . . . . . . . . . . . . . . . . . . . . .59
2.3.4.2 Prompted Call Back . . . . . . . . . . . . . . . . . . . . .61
2.3.4.3 Call Bridge . . . . . . . . . . . . . . . . . . . . . . . . . . .64
2.3.5 Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
2.3.5.1 Administrator Password . . . . . . . . . . . . . . . . . . .65
2.3.5.2 Audio Controls . . . . . . . . . . . . . . . . . . . . . . . . .66
2.3.5.3 Manual Transfer . . . . . . . . . . . . . . . . . . . . . . . .67
2.3.5.4 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . .68
2.3.5.5 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . .71
3.0 Using TalkSwitch
3.1 In the Office - Receiving calls with or without the Auto Attendant . . . . . . . .77
3.1.1 Receiving calls using the Auto Attendant . . . . . . . . . . . . . . . .77
3.1.2 Receiving calls without the Auto Attendant . . . . . . . . . . . . . . .78
3.2 In the Office - Making and Receiving Calls . . . . . . . . . . . . . . . . . . . . . . .78
3.2.1 Making calls from a Local Extension . . . . . . . . . . . . . . . . . . .78
3.2.2 Receiving calls at a Local Extension . . . . . . . . . . . . . . . . . . . .78
3.2.3 Placing calls on Hold at a Local Extension . . . . . . . . . . . . . . .79
3.2.4 Transferring calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
3.2.5 Call Park - Parking and retrieving callers . . . . . . . . . . . . . . . .80
3.2.6 Call Queue - Queuing and retrieving callers . . . . . . . . . . . . .81
3.2.7 Conference calling with TalkSwitch . . . . . . . . . . . . . . . . . . . .82
3.2.8 Using Phones connected in parallel to TalkSwitch . . . . . . . . . .83
3.2.9 External modem telephone line access . . . . . . . . . . . . . . . . . .84
3.3 Out of the Office - Receiving Calls through Call Forwarding . . . . . . . . . . .85
3.3.1 The three ways to forward calls . . . . . . . . . . . . . . . . . . . . . . .85
3.3.2 Transferring calls from a Remote Extension . . . . . . . . . . . . . . .85
3.3.3 Screening options for forwarded calls . . . . . . . . . . . . . . . . . .86