Centrepoint Technologies TalkSwitch, User Manual

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78 TalkSwitch User Manual
3.1.2 Receiving calls without the Auto Attendant
If you choose not to use the Auto Attendant to answer calls, please note that the Call
Cascade options for the Local Extensions will not be engaged. In order for calls to go
to an extension’s mailbox, the Auto Attendant must first answer the call or someone
in the office answer then transfer the call. For details on configuring TalkSwitch to
ring specific extensions during inbound calls, see section 2.3.2.3. Once calls have
been answered at a Local Extension, they can be transferred to any extension or voice
mailbox. See section 3.2 for more details.
3.2 In the Office - Making and Receiving Calls
3.2.1 Making calls from a Local Extension
Placing Intercom calls from one Local Extension to another Local Extension,
Remote Extension or Extension Ring Group:
You can place intercom calls from one Local Extension to another Local
Extension, Remote Extension, VoIP Extension or Extension Ring Group by
simply picking up the extension's handset and dialing the number of the
extension with which you wish to intercom. An Intercom call can be identified by
a unique ring cadence (2 short rings) except in the case of a Remote Extension
Intercom call where the phone will ring as usual or if a Ring Group has selected
a different ring cadence other than 'normal'. Intercom calls do not follow Call
Cascade sequences of the extensions. Call Cascade is only followed after the call
has been transferred.
Placing 'out-of-office' calls from a Local Extension:
To place a call to an out-of-office telephone number from a Local Extension you
must first access an available line by choosing a Hunt Group (9, 81-88) at the
internal dial tone. Restrictions to specific Line Hunt Groups can be configured per
extension. Your extension can also be configured to Directly Access a specific line
(i.e. when a handset is picked up, you will hear the Telephone Company dial tone
(not TalkSwitch's) and can dial an outside telephone number as usual).
If you have Direct Line Access enabled for a Local Extension, you will need to dial
‘Flash’ before dialing any extensions, accessing voicemail or other system features.
3.2.2 Receiving calls at a Local Extension
To receive calls at a Local Extension, simply pick up the extension's handset when
the extension rings. If the call went through the Auto Attendant to the extension and
it has call screening enabled (configured on the Local extension and Ring Group
pages), you have the choice of accepting the call by pressing
or, re-routing the call
to it’s ‘Answer at ext.’ Call Cascade options by pressing or hanging up.