Centrepoint Technologies TalkSwitch, User Manual

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TalkSwitch User Manual
3-Way Calling/Conference
- The 3-Way Calling/Conference service allows you to
add a third party to a call already in progress.
The 3-Way Calling/Conference service enhances TalkSwitch's capabilities
whether you have 1 or more telephone lines. Using only one telephone line
with 3-Way Calling/Conference service , gives you access to TalkSwitch's Call
Forwarding, Call Back and Call Bridge features.
Centrex/Plexar Transfer
- The Centrex Transfer service is similar in function to the 3-
Way Calling/Conference service. The primary difference is that two external
parties can still remain in conversation even after you hang up. TalkSwitch can
disconnect after the transfer if you have this service and have enabled the ‘Transfer
and clear’ option on the Miscellaneous page located under ‘Options’.
Using only one telephone line with Centrex Transfer service gives you access to
TalkSwitch's Call Forwarding, Call Back and Call Bridge features.
Hunt or Rollover
- When using two or more lines, calls coming in on a busy line can
be "rolled over" to an available line in a "hunt" pattern that you can set. There are
two types of hunting - Sequential and Circular. Sequential hunting starts at the
number dialed and ends in the last number in the assigned group. Circular hunting
hunts all the lines in the hunting group, regardless of the starting point. (It will only
circle once through the Hunt Group).
TalkSwitch has the same functionality available on all lines and therefore can
work in conjunction with the Hunt and Rollover services.
Call Hold and Flash
TalkSwitch uses 'Flash' to put calls on hold. A Flash signal is produced by pressing
the 'Flash' or 'Link' button on your telephone (Link is another name for Flash). If
you do not have these buttons on your telephone, you can produce a 'Flash' by
quickly depressing and releasing the telephone's 'Hangup Hook' or 'Hook Switch'.
Single Flash
- is pressing the 'Flash' or 'Link' button once. You can also depress and
release the telephone's 'Hangup Hook' or 'Hook Switch' once.
Double Flash
- is pressing the 'Flash' or 'Link' button twice. You can also depress and
release the telephone's 'Hangup Hook' or 'Hook Switch' twice. When using your
telephone's 'Hangup Hook' to initiate a 'Double Flash', do not try to initiate the
second Flash too quickly or you may lose or 'disconnect' your caller. Press and release
the 'Hangup Hook' once, count to '2', then initiate the second Flash.