Centrepoint Technologies TalkSwitch, User Manual

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88 TalkSwitch User Manual
3.4.2 Retrieving Messages / Accessing a Voice mailbox
When a new message is left at a Local Extension mailbox, TalkSwitch will play
stutter dial tone to that extension when the handset is picked up. It can also light up
the message waiting light on a phone if it supports FSK Message Waiting Indicator.
To access a mailbox to retrieve messages or change mailbox options, dial
from a Local Extension or
+<mailbox number> from a Local Extension or at
the Auto Attendant if dialing from an outside location. Employees can also transfer
other employees to access voicemail by pressing ‘flash’ then dialing
+
<mailbox number>. If you have Direct Line Access enabled, be sure to press
‘flash’ before accessing your mailbox.
If you have a line configured to go straight to voicemail, then you can dial ‘8’ during
the greeting to access messages.
The first time you access your voicemail, you will be prompted to setup your mailbox
by optionally assigning a password, recording a greeting and recording your name
for the dial by name directory. Since there are no directory listings for the general
mailboxes, you will not be prompted to record a name for the directory. Keep in mind
that you should always use the mailbox associated to the same extension since the
directory is related to the extension and voice mailbox.
Once your mailbox has been setup and you access your mailbox, through prompt
instructions you may do the following:
Listen to messages (press 1):
If there are any messages in your mailbox, you will be able to access them by
pressing 1. TalkSwitch will always start with new messages before playing
back any older messages. You have the ability to perform the following
actions while listening to a message and after listening to the message:
Dial 1: Rewind 10 seconds
Dial 11: Rewind to beginning of message
Dial 3: Skip ahead 10 seconds
Dial 33: Skip to end of message
Dial 6: Forward the message
Dial 7: Delete message
Dial 9: Save message
Dial
:
Back up one level
Dial
:
Skip to next message - New messages left as new.