Centrepoint Technologies TalkSwitch, User Manual

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127 Appendices
To obtain Warranty service:
1. Contact your reseller and obtain a Warranty Return Authorization (WRA)
number if required. If you purchased the product directly from Centrepoint
Technologies, you can obtain this number by contacting the Technical
Support department at Centrepoint Technologies (613) 725-2980. Please
have your model and serial number available when you call.
2. Include a copy of your proof of purchase and a written explanation of the
problem; this will enable us to expedite your repair.
3. Attach the shipping label to the exterior of the package.
4. On the shipping label, be sure to include the WRA number obtained from
Centrepoint Technologies or your reseller.
5. Ship the product (prepaid) to your reseller. In the case of the product being
purchased from Centrepoint Technologies, send the unit in it’s
original or
better protective packaging
to:
Centrepoint Technologies
1545 Carling Ave. Suite 510
Ottawa, Ontario
K1Z 8P9
Canada
If the product is being shipped from outside of Canada, the following statement must
be included on the package. 'Canadian Goods Being Returned to Canada'.
Failure to obtain a WRA number and include the information indicated above will
result in the package being refused.