Centrepoint Technologies TalkSwitch, User Manual

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103 Appendices
Appendix A - Help & Troubleshooting
If you are having problems with the configuration or operation of TalkSwitch, please
check the Troubleshooting section starting on this page. If you don’t find the solution
to your problem, next try checking the FAQ section located under the Support area at
our website: www.talkswitch.com/support. There is a vast amount of information
available on the website.
If you cannot resolve your problem and require further assistance, you can do one of
the following:
1. Contact your TalkSwitch reseller.
2. Contact our Customer Support department by e-mail:
help@talkswitch.com.
3. Ask for a 'Technical Support Specialist'. If you would like to speak with a
Technical Support Specialist, call Centrepoint Technologies at
(613) 725-2980 weekdays between 9:00 a.m. and 5:00 p.m. EST.
Please have the following information available when you call:
a) Your e-mail address and telephone number.
b) The serial number located on the bottom of TalkSwitch and your date of
purchase.
c) The number of telephone lines that you have connected to TalkSwitch.
d) The telephone company services that you are using with TalkSwitch.
e) Your PC's operating system (e.g.Windows 95, 98, ME, 2000 etc.)
Troubleshooting
This section of the manual is designed to help you quickly resolve problems that
can be experienced by new TalkSwitch users. The problems and their corresponding
solutions are organized in the following manner.
1. Problems that can occur when installing the Configuration software.
2. Problems that can occur during Configuration.
3. Problems that can occur while using TalkSwitch's features.
4. Problems that can occur with 2 or more units networked
Before examining the 'Problems', review these common installation checks first!