Chase Touch Tone Capture Quick Reference Manual Download Page 1 | Manualshive

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QUICK REFERENCE GUIDE

Review this Quick Reference Guide to

learn how to run a sale, settle your batch

and troubleshoot system responses.

TOUCH TONE CAPTURE

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Summary of Contents for Touch Tone Capture

Page 1: ...QUICK REFERENCE GUIDE Review this Quick Reference Guide to learn how to run a sale settle your batch and troubleshoot system responses TOUCH TONE CAPTURE ...

Page 2: ...ocess a Void Sale 9 Process a Void Force Post 11 Hear Previous Day Deposit Total 12 Process an Auth Only with AVS 15 Process an AVS Only Request 16 REFERENCE Alpha Entry Instructions 17 Common Error Codes 18 Your Merchant Number 18 FOR MORE INFORMATION Visit ChasePaymentech com TOUCH TONE CAPTURE SYSTEM TELEPHONE NUMBER 1 800 503 1033 ...

Page 3: ...ettled daily Read this section to ensure the settlement process operates smoothly Touch Tone Capture System Telephone Number 1 800 503 1033 TOUCH TONE CAPTURE Touch Tone Capture TTC allows you to accept payments using nearly any phone no point of sale system or Internet connection required All you need to do to initiate the sale is dial out to your authori zation telephone number key in the card i...

Page 4: ...om transferring from the cardholder s account Press 7 and then press Deposit From Previous Day Listen to a recording of the previous day s deposit total Press 9 and then press Close Batch An action that closes the current open batch of transactions submits it for settlement and opens a new batch Press 0 and then press Sale with AVS CVD A sale transaction that verifies the cardholder s billing addr...

Page 5: ...s Press 1 if the amount is correct or press 2 if it is incorrect Enter the approval code Key in the original approval code and then press the Pound key Approved Your authori zation code is Press 9 to repeat the code or press the Star key to return to the transaction menu PROMPT DESCRIPTION ACTION Welcome and thank you Please enter your merchant number Key in your merchant number and press the Poun...

Page 6: ...the Pound key You entered XX dollars and XX cents Press 1 if the amount is correct or press 2 if it is incorrect Enter the approval code Key in the original approval code and then press the Pound key Approved Press 9 to repeat the code or press the Star key to return to the transaction menu PROMPT DESCRIPTION ACTION Welcome and thank you Please enter your merchant number Key in your merchant numbe...

Page 7: ...d press the Pound key You entered XX mer chant number Press 1 if the merchant number is correct or press 2 if it is incorrect Enter the transaction code and Press 0 for CLOSE BATCH and then press the Pound key Total deposit is XX XX Press 9 to repeat the amount or press the Star key to return to the transaction menu PROMPT DESCRIPTION ACTION Welcome and thank you Please enter your merchant number ...

Page 8: ...rge amount in dollars and cents and then press the Pound key You entered XX dollars and XX cents Press 1 if the amount is correct or press 2 if it is incorrect Enter the billing address Key in the cardholder s billing address street number or P O Box and then press Enter the ZIP or postal Key in the cardholder s billing address ZIP code and then press Approved Your authori zation code is The AVS r...

Page 9: ... match U Unavailable AVS system unavailable or issuer does not support AVS R Retry Issuer s system unavailable or timed out S Not supported AVS not sup ported by issuer at this time PROMPT DESCRIPTION ACTION Welcome and thank you Please enter your merchant number Key in your merchant number and press the Pound key You entered XX merchant number Press 1 if the merchant number is correct or press 2 ...

Page 10: ... with an associate ERROR CODE DESCRIPTION ACTION DECLINED YOUR DENIAL CODE IS 2XX Transaction has been declined by the card issuer Request another form of payment ERROR YOUR ERROR CODE IS XXX An error has occurred Press the zero 0 key for assistance I M SORRY I WAS UNABLE TO FIND THE TRANSACTION WITHIN THE CURRENT OPEN BATCH You re attempting a void and the system is unable to find a sale return o...

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